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Reviews (2,293)
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1,164
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All reviewsgrand towerspg membernew towerthe club loungebit datedupgraded to a suitebusiness tripwithin walking distanceopera housephoan upgraderooftop barthe heart of the cityfree internetbreakfast buffetcentral locationpost office
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Reviewed 8 July 2018 via mobile

The staff in the VIP lounge are super. They were very helpful in making arrangements for our charity events this past month. We couldn’t have asked for better people to care about us.

Rooms are well appointed and nice, the restaurant in the 23rd floor is exquisite, and the location is within walking distance of many places to go in district 1.

I was impressed with the bellman staff too. So courteous and helpful they are.

We will be back again to our new home in HCMC.

Stayed: June 2018
Thank robc1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 4 weeks ago

Dear robc1234,

It is a pleasure reading your amazing review in regards to your recent visit to the hotel.

We are glad to learn that the hotel team was able to make arrangements for your charity events during your recent stay with us. It is always a pleasure to go beyond to deliver memorable stay experiences to our guests and we are happy to learn that our efforts are commendable.

We are also proud to learn that you enjoyed the rooms, the service at the Level 23 Signature Restaurant as well as the hotel central location. Rest assured we have shared your kind compliments with all of our associates who are more than happy to delight your future stays.

Once again, thanks for choosing and recommending us. We all hope to welcome you back in the not too distant future.

With warm regards,
Scott Hodgetts
General Manager

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Reviewed 7 July 2018

I was travelling for work and was really pleasantly surprised by this hotel - the fact that I got an upgrade to a (incredibly larger) room certainly didn't hurt my overall experience, but even without it I would have rated this hotel highly. I really liked how central it was, the amenities it offered and the general feel of the place. I travel a lot for work and for some reason I just liked the vibe of this hotel - maybe it was because HCMC was such an unexpected pleasure - but for whatever reason I would definitely recommend here to other travellers looking for a luxury hotel in the centre of the city.

  • Stayed: June 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Greg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 4 weeks ago

Dear Greg C,

Thank you for choosing to stay with us during your recent business trip and for putting yourself out to share with us your recent experience.

It is our pleasure to learn that your stays were enlightened by the room upgrade offering delivered by the caring hotel team. Rest assured we have shared your inspiring feedback with all of our associates who ensure your future stays will be memorable and special as this time.

We all hope that you will include us in your plan should you return to Ho Chi Minh City.

Once again, thanks for choosing and recommending our service to other TripAdvisor travelers.

With warm regards,
Scott Hodgetts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2018 via mobile

Spacious and comfortable room with old world charm. The only set back is toilet flush isn't functioning well. Housekeeping team is prompt in fixing it.
Its buffet breakfast and lunch featured an array of food.
Strategic location easily accessible to landmark sites.

Stayed: May 2018, travelled on business
Thank Wheelers7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 4 weeks ago

Dear Wheelers7,

Thanks for sharing with us your recent stay experience.

We are very happy to hear that you enjoyed the comfortable room, the breakfast and lunch spreads as well as the hotel central location. The quality of every stay and conditions of our accommodation service are of highest importance to the hotel team. All of us including the Housekeeping team will ensure that the guest rooms’ facilities are maintained in proper conditions for all of our guests on every stay.

We all look forward to welcoming you back for another seamless stay experience in the near future!

With warm regards,
Scott Hodgetts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2018

Interior is slightly 'old' especially compared to another SPG hotel - Le Meridien. However, the location is much more closer to the attractions. In addition, the breakfast buffet provide a good spread. Definitely a gem in the heart of District 1.

Stayed: January 2018, travelled on business
Thank Wendy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 4 weeks ago

Dear Wendy N,

Thank you for reaching out to us and for sharing with us your feelings.

It is a pleasure to learn that you were able to utilize the hotel central location during your recent visit and that our breakfast spread is gaining in popularity as well. Rest assured your kind comments are being shared among the hotel associates.

We would like to take this opportunity to share with you that we will commence our room refurbishment in our Main Tower once we finalize the design which is currently happening. We hope to welcome you back to an updated Sheraton Saigon Hotel & Towers in the not too distant future.

With warm regards,
Scott Hodgetts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

My wife and I stayed in a Grand Tower Suite with Grand Tower Lounge access and we found the suite size very large and comfortable. Grand Tower Lounge food offering was excellent and all of the staff were extremely courteous and provided excellent service. In particular Ms Hang Nguyen (VIP Club Manager), Thu Phung, Thu (With Eye Glasses !) were outstanding in customer care.

We had Breakfast and Saturday Dinner at Saigon Cafe and we must say the food offering in terms of both quality & choice was first rate. Special thanks to Diep Nguyen (Restaurant Manager) and Trung Nguyen (Restaurant Supervisor) for looking after us so well.

We also received excellent service by Le Nguyen at the Concierge -- very genuine and provided very helpful information.

Finally a big thank you to the GM Mr Scott for his first class hospitality and it was a pleasure to have met him. Thank you to all the staff for looking after us so well and we take back to the UK many happy memories.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank BLUEWONDER1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Saigon H, General Manager at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 26 June 2018

Dear BLUEWONDER1,

I am so glad to hear from you again! Thank you for sharing with TripAdvisor community a wonderful feedback of your recent stay experience with us.

We are very happy to read through your inspiring review and to learn that our team members from Front Office, the Sheraton Club Lounge, Concierge, and Saigon Café Restaurant were able to introduce you the Sheraton go beyond service and warm hospitality during your recent stay. Rest assured that our thoughtful associates including Ms. Hang, Ms. Thu Phung, Ms. Thu, Ms. Diep Nguyen, Mr. Trung Nguyen, Mr. Le Nguyen, will be rewarded properly for their recognizable efforts.

We hope that your future itinerary will include us should you plan to revisit Ho Chi Minh City. Please do not hesitate to contact us at saigon.sheraton@sheraton.com if there is anything you like to make your future stay more memorable.

Once again, thank you for recommending us.

It would be a pleasure to welcome you back in the next couple of months.

With warm regards,
Scott Hodgetts
General Manager

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