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7 - 12 of 395 reviews
Reviewed 17 June 2022

Plus: location, friendly staff, nice breakfast, afternoon tea.

Cons: 1) The massage is a rip off. Once I paid at the end, I was proactively asked to leave a tip - and once I did that (approx 10%), I was told that "it's not enough". The receptionist of the spa added that in fact the price you see on the menu is actually only the 'ticket' for the hotel and it doesn't really go to the massage therapist. I pointed out that this info should be clearly displayed in the menu, at which point I was showed a separate menu, kept in a notebook (and different from the one displayed for guests) where it was written "tip is not included". Which in any case is not really the same thing than saying that "the price of the massage is not included".

2) I stayed at the hotel for nearly a month and when I asked if I could have a late check out on the last day I was asked to pay 20% of the daily rate. I appreciate this doesn't depend on the staff of the hotel, but a bit of flexibility would be reasonable with a client paying almost for a month of stay.

Date of stay: June 2022
    • Location
    • Cleanliness
    • Service
3  Thank TheDude2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Au Lac Charner, Owner at Au Lac Charner Hotel, responded to this reviewResponded 18 June 2022

Warmest greeting from Au Lac Charner Hotel to Mr. Francesco,

We would like to say thank you very much for your stay at our Hotel during your planned trip in Vietnam. And a sincerely apology should be said from our heart for unwanted expectation you have been through during your stay at our Hotel. Please rest assured the Hotel Management treat guest feedback with utmost importance and ensure immediate actions are taken to rectify. At the same time, guest's compliment will be shared with the team to encourage their working spirit and professionalism.

Once again, we are very appreciate for your lovely feedback and hope that we will have chance to welcoming you to stay again at our Hotel in the near future.

Best regards,
Au Lac Charner Hotel team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2022 via mobile

My wife and I spent an excellent three nights in Au Luc Charner. I highly recommend paying a little extra for the Bernard Suite with the balcony tubs. What an unparalleled view of the city!

Otherwise, the pool was excellent, drinks on point, and breakfeast was jaw dropping. Our concierge, Vy, was an incredible help in arranging tours and tricky PCR tests.

Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank Backmountainotter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Au Lac Charner, Sales at Au Lac Charner Hotel, responded to this reviewResponded 13 June 2022

Warmest greeting from Au Lac Charner Hotel to Backmountainotter,

We would like to say thank you very much for your stay at our Hotel during your planned trip in Vietnam. Your courtesy feedback is such a valuable things that gave us huge motivation to improve our facilities and services quality. We would kindly pass your feedback to relevant team to encourage them improve the working quality.

Once again, we very appreciate your lovely feedback and hope that we will have chance to welcoming you to stay again at our Hotel in the near future.

Best regards,
Au Lac Charner Hotel team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2022

Hotel located near Sky Deck. We had a Junior Suite which has a shower on the balcony which was fine. Bath located in bedroom area. Room was spacious and nicely decorated. Adequate seating provided. High te served daily to guests in beautiful room on rooftop. Breakfast served in beautiful room on ground floor. Unfortunately we didn’t have time to make use of the rooftop pool. Many restaurants and bars in area. Staff were very helpful and professional. Will definitely stay there again.

Room tip: Select room with a window.
Date of stay: May 2022
    • Value
    • Rooms
    • Service
1  Thank elizabethm532022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Au Lac Charner, Sales at Au Lac Charner Hotel, responded to this reviewResponded 13 June 2022

Warmest greeting from Au Lac Charner Hotel to elizabeth532022,

We would like to say thank you very much for your stay at our Hotel during your planned trip in Vietnam. Your courtesy feedback is such a valuable things that gave us huge motivation to improve our facilities and services quality. We would kindly pass your feedback to relevant team to encourage them improve the working quality.

Once again, we very appreciate your lovely feedback and hope that we will have chance to welcoming you to stay again at our Hotel in the near future.

Best regards,
Au Lac Charner Hotel team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2022 via mobile

The location is great and the facility is well maintained. The staffs are very helpful, especially Hoang and An. We also have afternoon tea which is beyond my expectation. Highly recommended for your time in Ho Chi Minh City!!!! Good for the price.

Date of stay: May 2022
Trip type: Travelled with family
Thank thaotrandecor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Au Lac Charner, Sales at Au Lac Charner Hotel, responded to this reviewResponded 31 May 2022

Warmest greeting from Au Lac Charner Hotel to thaotrandecor,

We would like to say thank you very much for your stay at our Hotel during your planned trip in Vietnam. Your courtesy feedback is such a valuable things that gave us huge motivation to improve our facilities and services quality. We would kindly pass your feedback to relevant team to encourage them improve the working quality.

Once again, we are very appreciate for your lovely feedback and hope that we will have chance to welcoming you to stay again at our Hotel in the near future.

Best regards,
Au Lac Charner Hotel team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2022

Our stay at the Au Lac hotel has been superb. Tye rooms were very comfortable and clean. Everyone on the staff was very helpful and friendly. A special thank you to Mr Hoang and Ms Vy on reception, and Mr Phuc in the rooftop bar. 5 stars for all of them. :)

Date of stay: May 2022
Trip type: Travelled on business
Thank 674zoel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Au Lac Charner, Sales at Au Lac Charner Hotel, responded to this reviewResponded 28 May 2022

Warmest greeting from Au Lac Charner Hotel to 674zoel,

We would like to say thank you very much for your stay at our Hotel during your planned trip in Vietnam. Your courtesy feedback is such a valuable things that gave us huge motivation to improve our facilities and services quality. We would kindly pass your feedback to relevant team to encourage them improve the working quality.

Once again, we are very appreciate for your lovely feedback and hope that we will have chance to welcoming you to stay again at our Hotel in the near future.

Best regards,
Au Lac Charner Hotel team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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