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All reviews mr phuc rooftop pool ms yen free afternoon tea high tea charming hotel bitexco tower early check welcome drink great stay junior suite nice breakfast the location is perfect walking street the heart of the city top floor district
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Reviewed 7 September 2019

This is an amazing hotel and for the price I doubt you could get better value.
Negatives nothing I can think of
Positives plenty the staff are always super friendly and very professional nothing you ask is to much trouble an all done with a smile everywhere you would expect to find staff member they are there.
Breakfast has everything you need and has a few changes every day. Then each afternoon is a complimentary afternoon tea very nice after a busy day in the heat.
The pool on the roof is a very nice place to cool off and whenever I went wasn’t overly crowded.
There’s a rooftop bar ,spa for massages ,gym ,sauna. This hotel has all you’re likely to need for a wonderful stay in a boutique sized hotel. Also most Ho Chi Min,s local tourists sights are within walking distance.

Date of stay: September 2019
2  Thank david w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bao N, Front Office Manager at Au Lac Charner Hotel, responded to this reviewResponded 11 September 2019

Charner xin chào david w,

We would like to thank you very much for choosing Silverland Charner Hotel and for taking your valuable time to post your feedback with excellent rating on TripAdvisor.

We are delighted that you had an excellent experience here with us and that our wonderful team made you feel valued and welcomed. We aim to provide all our guests with the highest standards in service and hospitality. Your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experiences.

Once again, thank you so much for staying with us and your feedback. We look forward to welcoming you back in a near future.

Best regards,

Bao Nguyen (Mr.)
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2019

The hotel offers airport pickup and the driver was waiting even though our flight was two hours delayed. The room was lovely, breakfast excellent and complimentary tea is offered in the afternoon. Only downside is our toilet clogged up one night so it was pretty disgusting. We had to use the toilet in the pool.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
2  Thank sailaway121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bao N, Front Office Manager at Au Lac Charner Hotel, responded to this reviewResponded 11 September 2019

Charner xin chào sailaway121,

We would like to thank you very much for choosing Silverland Charner Hotel and for taking your valuable time to post your feedback on TripAdvisor.

We are delighted to read that you had an nice stay with us. It always encouraging that guest are satisfied with hotel service as it is we strive for every day. Your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experiences.

Once again, thank you so much for staying with us and your feedback. We look forward to welcoming you back in a near future.

Best regards,

Bao Nguyen (Mr.)
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2019

This is such a lovely and serene hotel in the middle of the hustle and bustle of this city. The hotel is gorgeous and is immaculate inside and out. The hotel is in walking distance from the river and many restaurants and shops. The staff are extremely attentive and will go out of their way to make sure you want for nothing. The food is incredible and extremely well priced. I would recommend and absolutely come here again

Date of stay: September 2019
    • Value
    • Rooms
    • Service
Thank aussietravelers1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bao N, Front Office Manager at Au Lac Charner Hotel, responded to this reviewResponded 11 September 2019

Charner xin chào aussietravelers1,

We would like to thank you very much for choosing Silverland Charner Hotel and for taking your valuable time to post your feedback with excellent rating on TripAdvisor.

We are delighted that you had an excellent experience here with us and that our wonderful team made you feel valued and welcomed. We aim to provide all our guests with the highest standards in service and hospitality. Your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experiences.

Once again, thank you so much for staying with us and your feedback. We look forward to welcoming you back in a near future.

Best regards,

Bao Nguyen (Mr.)
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2019 via mobile

Hotel was located on a busy street and also right in the middle of everything. Malls, market, spa, restaurant and attractions were all within walking distances.

Staff was friendly and helpful, breakfast and afternoon tea provided were awesome.

Rooms might need some refurbishment, but still a good hotel to stay in while in hcm city.

Date of stay: September 2019
Trip type: Travelled with family
Thank Jiayu93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bao N, Front Office Manager at Au Lac Charner Hotel, responded to this reviewResponded 8 September 2019

Charner xin chào Jiayu93,

Thank you very much for taking time to share your experience at Silverland Charner Hotel and rating us 5* on TripAdvisor.

It is such a pleasure to read your wonderful review about our hotel's location, breakfast, afternoon tea as well as our staff. We are very delighted to know you had enjoyable time at our hotel. Please rest assured your kind words have been passed on to our staff; this will certainly motivate us all to keep up the good work.

Once again thank you very much for your review and we look forward to welcoming you back in a near future.

Best regards,

Bao Nguyen (Mr.)
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2019

From the moment we arrived, we felt at home. The Lemongrass tea they served when we checked in was just what we needed. The entire staff was so friendly and always willing to help. Breakfast was excellent and the afternoon tea and music was such a nice way to relax after spending the day sight seeing. This is an outstanding hotel that offers guests a relaxing environment, excellent rooms and a staff that knows how to make guests feel welcome.

Room tip: We were on the 8th floor and there was very little noise outside or in
Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Duane M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bao N, Front Office Manager at Au Lac Charner Hotel, responded to this reviewResponded 6 September 2019

Charner xin chào Duane M,

We would like to thank you very much for choosing Silverland Charner Hotel and for taking your valuable time to post your feedback with excellent rating on TripAdvisor.

We are delighted that you had an excellent experience here with us and that our wonderful team made you feel valued and welcomed. We aim to provide all our guests with the highest standards in service and hospitality. Your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experiences.

Once again, thank you so much for staying with us and your feedback. We look forward to welcoming you back in a near future.

Best regards,

Bao Nguyen (Mr.)
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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