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Reviewed 28 June 2019

I usually don't like to write reviews, unless services are compellingly good.
I came from New York to stay in Saigon for the first time for a conference. This is not a typically western brand name five star hotel, but you can feel the warmth of the people here. This hotel has everything a five star hotel has, just a little smaller. My conference was at the Inter-Continental hotel, which is almost 100 USD more than this one. This hotel has a great price and a great location.

What compelled me to write this review is that I left a passport in the hotel and they immediately contacted me and arranged DHL service for international shipping. During the back-and-forth communications, they were very prompt with every response. For this, I gave them 5 stars.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Jay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkMansion, Guest Relations Manager at Norfolk Mansion Saigon, responded to this reviewResponded 2 July 2019

Dear Mr. Jay Lin,

Warm greetings from Norfolk Mansion!

Thank you for having chosen the Norfolk Mansion for your visit to HCM City and for your warm and positive review pertaining to your recent stay with us. We are pleased to see that you had a good experience and enjoyed the hotel's facilities, fabulous staff and we are also very pleased to hear that you were impressed with our actions in having your passport returned. I will share your inspiring comments to our team.

Thank you very much, and we look forward to your return to Norfolk Mansion soon.

On behalf of our Norfolk team,

Dennis Huynh (Mr.)
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2019

We stayed here for 1 night with our 2 children age 8 and 9. Many hotels in Saigon need you to book 2 rooms in you are a family of 4 which is annoying. We opted for the spacious apartment of 120sqm at the Norfolf Mansion and were not disappointed. Very clean and great that the kids had their own room. Lovely big balcony with great views over the city. Decent breakfast included. Location is perfect with the street behind full of cool little places to eat and also close to walk to the main market and other places of interest dring the day. No need for taxis.

Need to make a shout out to the management. I left my camera and they called me and then arrange to meet me on my return flight with it. Actually waited with a signboard with my name on it as I came out of Arrivals! Nothing was too difficult. Best service !

Date of stay: June 2019
Trip type: Travelled with family
Thank jemdubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkMansion, Assistant Guest Relations Manager at Norfolk Mansion Saigon, responded to this reviewResponded 17 June 2019

Dear Jemdubai,

Warm greetings from the Norfolk Mansion!

Thank you for having chosen Norfolk Mansion as your family-home while you visited HCM City and for taking the time to share your experiences at our property.

We cannot thank you enough for your kind words you wrote. We are happy to read that you and your family had a pleasant stay with us and enjoyed our facilities, accommodations,l view and especially is our fantastic location. It was our pleasure when we could help to return your camera.

Once again thank you very much and we look forward to serving you again soon!

On behalf of our Norfolk team,

Dennis Huynh (Mr.)
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2019 via mobile

Randomly, I find this hotel. We was so comfortable with our staying. The location was great, near Ben Thanh market, shopping mall center... Only 1 thing, The room's facilities was old (just a little bit) and small. However, we was happy. Thank you!

Date of stay: April 2019
Trip type: Travelled as a couple
Thank KimMcnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkMansion, Guest Relations Manager at Norfolk Mansion Saigon, responded to this reviewResponded 6 June 2019

Dear KianMcnee,

Warm greetings from Norfolk Mansion!

Thank you for having chosen Norfolk Mansion while you visit HCM City and for taking the time to share experiences for your recent stay with us.

We are delighted to read that you were pleased with our services and yes sure, our location is one of many strong points to attract many guest to come with us. We were so happy to know that it met your expectation. I do hope to welcome you back soon and will do our best to assign you an even nicer room next time.

Once again thank you very much, and we look forward to serving you again soon!

Best Regards!

On behalf of our Norfolk team,

Dennis Huynh (Mr.)
Guest Relations Manager (Assistant)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2019

Family and I usually stay in suite in one of old ladies of Saigon (Rex, Continental, Caravelle, Grand or Majestic) in order to enjoy their Colonial aura and huge buffet breakfast. Couldn’t find a good rate this time and opted for a 5-star apartel. Their welcome fruit basket is piss-poor, and their included buffet breakfast is quite limited (but adequate and tasty). Other than that, their spacious apartments with kitchen make them very competitive to 5-star hotels. Good location in District 1, and outstanding service. Will stay their again.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank phd842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkMansion, Assistant Guest Relations Manager at Norfolk Mansion Saigon, responded to this reviewResponded 2 May 2019

Dear phd842,

Warm greetings from Norfolk Mansion!

Thank you for choosing the Norfolk Mansion during your visit to HCM City!

Wow! It’s delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. We also to know that our breakfast has limited selections on the buffet, but you know we are serving the continental breakfast & some traditional hot foods. Fortunately, it is still meet your expectation. Thank you for your valuable feedback which will help us improve our services better day by day. We loved having you as our guest, and it's our pleasure to serve you at our property.

Once again thank you very much for your valuable feedback, and we hope to have the opportunity to welcome you back on a future visit.

On behalf of our Norfolk team,

Dennis Huynh (Mr.)
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2019

Our family of four stayed here for 5 nights and we found this hotel to be one of the best we have stayed at. We asked to change rooms as our first one didn’t have a view and they were very accommodating and the view of the street was great. We also had to leave before breakfast was served on our last day and they made us take away breakfast for 4 which was lovely. Would highly recommend.

Room tip: Ask for a room with a street view on a higher level
Date of stay: April 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank juliemG9418EH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkMansion, Assistant Guest Relations Manager at Norfolk Mansion Saigon, responded to this reviewResponded 18 April 2019

Dear juliemG9418EH,

Wishing you a good day!

Thank you for choosing the Norfolk Mansion during your visit to HCM City!

Wow! It’s delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. We loved having you as our guest, and it's our pleasure to serve you at our property.

Once again thank you very much for your excellent feedback, and we hope to have the opportunity to welcome you back on a future visit.

On behalf of our Norfolk team,

Dennis Huynh (Mr.)
Assistant Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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