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“hotel par excellence....”

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Hanoi City Palace Hotel
Ranked #103 of 580 Hotels in Hanoi
Manila, Philippines
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“hotel par excellence....”
Reviewed 16 August 2012

my co-workers and i stayed at hanoi elegance sapphire for three (3) nights and we all came to one conclusion: hotel service is exemplary and beyond comparison. the hotel staff really go out of their way to assist you anyway they can.... and of course, there are added bonuses!!

1. very clean rooms
2. delicious and hearty breakfast
3. great location
4. nice decor
5. free use of computer and wifi in each room
6. good tour arrangements

we definitely recommend this hotel.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank beth419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Norfolk, England
Level Contributor
249 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 11 August 2012

LOCATION: On a main street on the edge of the old quarter. Five minutes from the lake, but also five minutes to parts of town that were tourist free.
BEDROOM: Had a deluxe room at the back, which was very quiet and spacious. The hotel has been very well designed. The back rooms have windows onto an internal, decorative wall, which allows in natural light. When you look down out of the window, you can see fish swimming in the indoor pond in the breakfast room below. Bed huge and very comfortable with good quality linens. Fruit bowl and complimentary water. Computer in room and free wifi. Cleaned daily and towels, toiletries teas and coffees replenished as required
BATHROOM: Lots of shelf space. Very clean and stylish with a good sized powerful shower
BREAKFAST: Wonderful. Cooked to order and limitless - the staff actively encouraged you to have more! They served crepes as well as the usual pancakes and many other Western and Vietnamese choices
STAFF: They spoke good English, were genuinely friendly, humorous, informative and eager to please. My partner was there on his own for five days before I arrived and they clearly made a fuss of him and helped him with any questions that he had, which he appreciated.
BOOKING: I had some problems with sending e-mails to and from the hotel, (although I suspect this was my fault not theirs), so booked through Agoda.

Room Tip: Rooms at back of the hotel have natural light, although no real view, but are quiet. Rooms at front...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lizzipoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 August 2012

All the good reviews of Hanoi Elegance Sapphire came true. On top of these reviews, I would like to add:
1. A staff escorted us to the local laudnry which is 20 minutes walk away.
2. I booked a Halong Bay trip via HE3 and the room is upgraded.
3. Amazing breakfast (delicious and very nicely presented): try crepe, banana pancake, sandwich, hamburger...
4. Comfortable bed, hot and powerful shower, in-room safe
5. Everything is clean, simple, but adequate

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Judy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ubud, Indonesia
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 7 August 2012

I can't say enough about the service and staff at this hotel and at the Hanoi Elegance Ruby. I originally booked only one night at the Elegance Ruby hotel and was going to Halong Bay the next day. Within my first few hours of being in Hanoi I was pick-pocketed by the Nha Tho Cathedral. Wallet gone, credit cards, cash gone. The Elegance Ruby staff was so helpful. When the hotel was fully booked the next night (I had only booked one night) they moved me into a JR Suite. I went off to Halong Bay for 2 nights and came back and they moved me into the Elegance Sapphire for one night, to a hotel across the street called the Angel Palace Hotel, then back to the Elegance Sapphire because they were fully booked.

I had no credit card, a tiny bit of cash and had not booked for more then one night.

The staff at both hotels went out of their way to make sure I had a nice place to stay, the manager of the Elegance Sapphire lent me cash that I would be charged to my room at the end of my stay. Everyone was so kind and so helpful it was the nicest experience I've ever had. What was going to be one night turned into 11 days waiting for the new card to come and the staff assisted me with everything. I really enjoyed my time in Hanoi because of the service at these hotels and would recommend them to anyone.

The beds are so comfortable. They are more like beds we have in the Western part of the world, soft but firm. Flat screen TV's in every room. Every room has a lap top with WiFi. Breakfast is excellent. All the hotels are in the Old Quarter so it's a great location. Apparently this group of boutique hotels is owned by a native Hanoian, so you're supporting a local business which is even better.

I recommend any of these 5 hotels, my experience with the Elegance Sapphire was a 5 stars and it was priceless.

Room Tip: In Hanoi most basic rooms don't have a window facing outside. They have interior windows. If hav...
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  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 August 2012

My husband, son (18) and I spent two nights at the Elegance Sapphire. The room was very nicely decorated, clean, and had just the right amount of space to include an extra cot. The inclulsion of a laptop was especially convenient. The bathroom was large, the only aspect I would improve was the pins and needle shower head which I found a little difficult to control. The table service at breakfast was top notch; there was good variety and very tasty.

I would highly recommend staying at the Elegance Sapphire.

Stayed July 2012, travelled with family
Helpful?
3 Thank vherlick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi City Palace Hotel

Property: Hanoi City Palace Hotel
Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#26 Best Value Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#40 Spa Hotel in Hanoi
Price range (per night): ₹ 1,491 - ₹ 2,981
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

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