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All reviews rooftop pool jacuzzi and sauna hotel pool old quarter lounge bar varied breakfast four star hotel great hotel minute walk group tour rooms are spacious recommend this hotel stayed for two nights pho halong bay french quarter taxi ride
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Reviewed 4 April 2018

First impression of the area in which the hotel was located didn't look great, but actually it was fine and the hotel was lovely and clean and the staff were very helpful...... we only used the hotel for 3 overnight stopovers whilst travelling around Vietnam although on the last occassion we were told that they had electrical problems and couldn't accomodate us ..... but had arranged to put us up in another hotel around the corner and gave us a complimentary evening meal to compensate.... they did everything to accomodate the incovenience and the other hotel was just as nice ..... so full marks to them for that

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAnnHanoi, Tổng giám đốc at The Ann Hanoi, responded to this reviewResponded 6 April 2018

Dear Andy S,
Thank you so much for the review you have shared regarding your recent trip to our The Ann Hanoi!

We are very glad that you had a pleasant stay with us and you were satisfied with the staff and facilities and that we have been able to provide our guests. We are also really sorry for the electrical problem in your last occasion.

Thank you once again for your comments. We look forward to welcoming you back to The Ann Hanoi on your next trip to Hanoi.

Kind regards,
Nguyen Quoc Hoan
General Manager

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Reviewed 4 April 2018 via mobile

Somebody goofed up and we ended to The Ann Hanoi hotel. No worries, the hotel was new and clean. Typical 4-star business standard although seemed to be full of tourists. Breakfast was good and dinner restaurant was so good that we ended up eating there several evenings. We walked around the town all days and were too tired to go and find something else. Safe place to eat. Quality, variety and service was good.
Whoever designed the bathroom should change his or her career. Bathtub shower combination with curtain is not working. You need to be an acrobat to get safely in to the slippery fiberglass bathtub to take a shower. No handles anywhere. Small bench that has been provided does not help much. Good luck, don’t break your neck.
I also feel sorry for the maid that has to clean it. They already seem to have removed left side glass panel to make it little easier to clean.

Stayed: April 2018, travelled as a couple
Thank Jeri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAnnHanoi, Tổng giám đốc at The Ann Hanoi, responded to this reviewResponded 6 April 2018

Dear Jeri K,

Thank you for our feedback about The Ann Hanoi!

I also would like to thank you for your kind comments about the service and breakfast of our hotel. With this in mind, we once again thank you for your feedback and we trust that we can look forward to welcoming you back in the future.


Kind regards,
Nguyen Quoc Hoan
General Manager

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Reviewed 2 April 2018

We were on a tour with several other couples using this as a base like lots of others in between a night stop at Halong Bay.
The service was good as was the breakfast which had a plentiful choice of different fruits, pastries, Vietnamese food etc and fresh eggs cooked to order. The room was pretty good, an unusual set up with blinds in the bath room to block the bedroom view but we managed okay.
A good view from the top floor helped give a vista of this enormous city that is growing and modernising all the time.
A good location near to the centre and plenty of taxis close by helped us explore the city in the evening. Taxis are amazingly cheap so no need to walk even though we did quite a bit.

Stayed: March 2018, travelled as a couple
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAnnHanoi, Tổng giám đốc at The Ann Hanoi, responded to this reviewResponded 5 April 2018

Dear Tony P,

Thank you for our feedback about The Ann Hanoi!

I also would like to thank you for your kind comments about the facilities and breakfast of our hotel. With this in mind, we once again thank you for your feedback and we trust that we can look forward to welcoming you back in the future.


Kind regards,
Nguyen Quoc Hoan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

We stayed here as part of our tour. It was quiet retreat from old town in Hanoi. All the staff were very helpful. We had a late flight with a transfer at 8pm. There were no rooms available but we allowed to use the pool and showers before we left
The hotel is a taxi ride away from the old town or 0.5 hour walk. There is a convienance store across the road, so easy to have some drinks in your room. There are restaurants walking distance and on the corner.
The rooms were clean and comfortable, interesting view of the bathroom from your bed.
Free WIFI that was very good. Pool was on roof and had great views, there was also an area sit outside near the pool.
We thought these were the best showers we had of all the hotels in Vietnam. Breakfast was buffet offering Asian and Western food, it was busy in the morning and crowded as it was small but staff was excellent at clearing and finding tables.

Stayed: March 2018, travelled as a couple
Thank Waratahers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAnnHanoi, Tổng giám đốc at The Ann Hanoi, responded to this reviewResponded 5 April 2018

Dear Waratahers,
Warmest greetings from The Ann Hanoi!

Thank you for taking your time to post review of your recent stay experience at The Ann Hanoi. It was our greatest pleasure to have you stay with us and we appreciate the opportunity to service your travel needs. My team works hard to deliver best-personalized service in order to enrich all our guests' stay experiences.

With this in mind, we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future.

Kind Regards,
Nguyen Quoc Hoan
General Manager

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Reviewed 2 April 2018

Very nice, modern hotel in a quieter section of Hanoi. a 10-minute walk will get you to the Opera house and the French Quarter. I stayed here with my family and the rooms were spacious and clean.
The pool is on the roof and provides a nice view of the city- but the pool is not heated. The fitness club is acceptable for a hotel gym.
The breakfast buffet was a good spread with many options.
The hotel staff is all very friendly.

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank acline2771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheAnnHanoi, Tổng giám đốc at The Ann Hanoi, responded to this reviewResponded 5 April 2018

Dear Acline2771,

Thanks for your comments and for choosing The Ann Hanoi for your recent trip to Hanoi. We are delighted to see that you had a wonderful stay with us and enjoyed our accommodation and staff service.
All the hotel facilities and guest services are dedicated to your comfort and enjoyment, and it is gratifying to note that they fully contribute to our guests’ experience. Your compliments have brought smiles to our faces and the urge for us to continuously offer our guests with quality products and deliver excellent service from the heart.

Thank you and we shall look forward to creating another experience on your future visit.

Kind regards,

Nguyen Quoc Hoan
General Manager

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