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All reviews small gym swimming pool is very nice apartment hotel washing machine excellent accommodation old quarter business center ho chi minh mausoleum great place to stay amenities taxi lake vietnam accommodations quarters chaos
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Reviewed 9 May 2018

The hotel is quiet big, but a little old, breafast need to change everyday.
My room has a bad smell I think because its old.
Overview its nice but I think a litte expensive than the price.
Thank you...

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nntdiem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanh T, Manager at Somerset West Lake, responded to this reviewResponded 11 May 2018

Dear nntdiem ,

Thank you for sharing your stay experience with us. We are sorry that our breakfast and apartment are not meeting your expectations. We appreciate your feedback and will work for improvement. We hope you will stay with us again, giving us another opportunity to serve you better.

Your sincerely,
Thanh Tran
Assistant Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2018

Bedside socket is British standard and cannot be used.The room was tidy but the washing machine could not be used. The provided coffee bags are small.Front desk staff friendly.Breakfast is rare, but it tastes good

Room Tip: Socket is British standard! And broken
  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 3,91,295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanh T, Manager at Somerset West Lake, responded to this reviewResponded 11 April 2018

Dear 391295,

Thank you for sharing your stay experience with us. We are sorry that our socket,washing machine,coffee bags and breakfast are not meeting your expectations. We appreciate your feedback and will work for improvement. We hope you will stay with us again, giving us another opportunity to serve you better.

Your sincerely,
Thanh Tran
Assistant Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2018

Hotel is clean. Staff is nice. Air-conditioning is not very good because it direct blow to the bed when you are sleeping. Location is fair. If you are short trip, recommended to move to Somerset hotel located in the downtown.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank vic2rfung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanh T, Manager at Somerset West Lake, responded to this reviewResponded 11 April 2018

Thank you for sharing your stay experience with us. We are sorry that our air-conditioning location is not meeting your expectations. At the same time, we are glad that you like our room and staff. We hope you will stay with us again.

Your sincerely,
Thanh Tran
Assistant Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018 via mobile

I stayed for the first time at Somerset. The hotel rooms are good although there is no minibar available.
Other facilities are there, pool, restaurant, small gym. However I did mis a business center.
Service is friendly and adequate.
Restaurant offers good oriental dishes, only the quality of the steak was unexpectedly poor.

Stayed: March 2018, travelled on business
Thank h_poelmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanh T, Manager at Somerset West Lake, responded to this reviewResponded 17 March 2018

Dear h_poelmann,

Thank you for taking your time to review our Somerset West Lake Hanoi. It is great to have you stay with us. We are glad to learn that you like our facilities and staff service. At the same time, we appreciate your feedback about steak quality and we will work our restaurant operator for improvement. We look forward to welcoming you again.

Sincerely,
Thanh Tran
Assistant Residence Manager

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Reviewed 20 February 2018 via mobile

I come there in the day of the end the new year. I rent apartment with 2 bedroom in the 7floor. I like everything in the apartment but there are 2 things I dont like
+ this is the hotel 5star but I dont know why in the room dont have the comb and the condom.
+ I dont like the breakfast. It is very simple .It just have a little salad, some tomatoes, some bred , some boil eggs. Desert just have yahourt and some tea and coffee. The simple breakfast.

Stayed: February 2018, travelled with family
Thank Jowilien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanh T, Manager at Somerset West Lake, responded to this reviewResponded 21 February 2018

Dear Jowilien,

Thank you for staying with Somerset West Lake Hanoi and giving us perfect score. It is great to have you stay with us. We are glad to learn that you like everything in the apartment. At the same time, we would like to inform you that we provide comb upon request. Condom is out of our standard set up in the apartment and we can help you to purchase outside.
Regarding breakfast, our restaurant serve set menu during Lunar New Year holiday period. Please accept our sincerely apologize for not meeting your breakfast expectation ! We look forward to welcome you back in the future.

Sincerely,
Thanh Tran
Assistant Residence Manager

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