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“Unbelievable Service”

Classy Travel - Day Tours
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Classy Travel Vietnam is a professional organization tour company based in Hanoi city of Vietnam. We organize a range of tour crossing diverse country of Vietnam. From the high mountains, where many ethnic minorities people living with customs, the special activities to the rural plains with beautiful rice fields or the world's heritages, golden sandy beaches... We go to geographically beautiful, allowing our clients to meet local people in their villages. Our travel groups are flexible and diverse. You can choose big group, small group or private group. We cater for all ages. We can book the hotel, transportations and other travel services with best prices. We offer carefully and only working with brand partners to ensure credibility provides highest quality of service for customers.
Reviewed 6 April 2018 via mobile

This rating is just to applaud the excellent customer focus the Classy travel service has. We went all the way to halong bay only to realize that because of bad weather the bay was closed. Obviously we thought that we should get a refund as we did not really went on the boat or saw the bay. Our prior experience on refunds have been terrible. Our driver and tour guide dropped us at the agency where Lucie gave us a full refund and was apologizing that we could not enjoy Ha long bay. Highly recommended. There are thousands of tour agencies, but with Classy customer comes first.

Date of experience: April 2018
Thank Nitin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (1,374)
Traveller rating
Traveller type
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All reviews
"day trip"
in 77 reviews
"tam coc"
in 55 reviews
"halong bay"
in 306 reviews
"vip tour"
in 7 reviews
"viola cruise"
in 22 reviews
"small gift"
in 13 reviews
"excellent service"
in 31 reviews
"sapa tour"
in 14 reviews
"boat ride"
in 17 reviews
"arranged everything"
in 8 reviews
"floating village"
in 11 reviews
"night train"
in 7 reviews
"home stay"
in 10 reviews
"bamboo boat"
in 7 reviews
"special thanks"
in 10 reviews
"ha long bay tour"
in 7 reviews
"great trip"
in 17 reviews

144 - 148 of 1,374 reviews

Reviewed 6 April 2018 via mobile

Outstanding agency. Unfortunately we went all the way to Halong Bay from Hanoi but were not able to go out due to bad weather. The agency refunded 100 percent of my money with a smile. The guide , driver and agent were great and I would recommend them without a doubt.

Date of experience: April 2018
Thank SharatV5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

I didn't not expect such excellent service from Classy tours. Lucie for Classy travels was the one who helped us find the most suitable cruise when we were having headache trying to decide from so many options. She was very patient, attentive and responsive out enquiries even though we were particular about itenaries and dietary . She even helped us save money by guiding us to choose most cost effective cruise that fits all our need. And the cruise she suggested was an awesome one and we enjoyed every bit of it. When we came back from cruise to our hotel, Lucie asked if it's okay if she visited us. It turned out she just wanted to get feedback from us regarding the cruise. And she even gave us souvenirs :)
I would definitely recommend Classy travel to my friends . They definitely deserve the No.1 spot.
Lucie, if you are reading this, thank you so much for all the help :)

Date of experience: March 2018
Thank WaiM92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

I found Classy Travel thanks to their great reviews on TripAdvisor and I was not disappointed. The service from start to finish was exceptional. Hasu was extremely professional and knowledgeable in helping me book a personalised private day trip on Ha Long Bay. Our private junk boat was beautiful and clean and the crew were very hospitable. We received a delicious lunch on the boat and our tour guide (Ti) provided excellent narrative throughout the entire trip. All in all, a wonderful experience and highly recommended!

Date of experience: April 2018
Thank chrisliuuu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 March 2018 via mobile

We passed by Classy Travel and decided to walk in to hear what tours they had for us. The lady's where so friendly and helpfull! Not to brag about them but it really is different from others we've been to. We still had to do the Bai Tu Long tour and Sapa, the info was so clear we booked them both. On both the tours the guides where awesome, very funny and cheerfull. They take care of your taxi or whatever you want. They have all the info and will run to get you where you have to be. After our tours we got a little suprise to take home. So you see, we Loved it.

Date of experience: March 2018
1  Thank Onzia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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