This rating is just to applaud the excellent customer focus the Classy travel service has. We went all the way to halong bay only to realize that because of bad weather the bay was closed. Obviously we thought that we should get a refund as we did not really went on the boat or saw the bay. Our prior experience on refunds have been terrible. Our driver and tour guide dropped us at the agency where Lucie gave us a full refund and was apologizing that we could not enjoy Ha long bay. Highly recommended. There are thousands of tour agencies, but with Classy customer comes first.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.