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“Great service at a great price” 4 of 5 bubbles
Review of Little Hanoi Hostel

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Little Hanoi Hostel
Ranked #11 of 298 Speciality Lodging in Hanoi
Certificate of Excellence
Dublin
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great service at a great price”
4 of 5 bubbles Reviewed 31 October 2011

We stayed three nights here. The lady at reception was very helpful and not pushy at all. She told us about their tours and recommendations. We booked a day trip to Halong Bay and a day trip to Nin Binh from here and they were both very good. There was a couple of choices for breakfast, basic but definitely enough. Complimentary tea / coffee available. Room nice too. Tv, fan, air-con and ensuite was a good size. Bed very comfortable and free fruit left in our room for us each day. Free pick-up from the airport as we had booked for three nights was definitely worth it as we arrived late at night and it was quite a distance from the airport to the centre of town. We were also happy that we were able to book our onward bus ticket to Hong Kong from here. Location also good, easily able to walk to St. Joseph's Cathedral as well as the Lake. Overall, we really enjoyed our stay here.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank lill-miss-sunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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621 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Portsmouth, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 24 October 2011

It's not often you come across a set of people so god damn genuine that it makes you feel like you want to take them home and give them a cuddle. The entire staff were magical, they greeted you warmly everytime they saw you, made EVERY effort to make your stay as comfortable as possible and gave you great tips about various things to do without ever getting the hard sell, something which is rare in this part of the world.

The room was great, the breakfast a tad limited but filling and satisfying and the location superb. To cap it off my forgetful fiance left her bag behind in the dining area but didn't realise until we were on a train to Hue. Frantically calling the hotel, they had already found said bag, checked the contents and made sure everything was safe. They are in the process of sending the whole lot, free of charge, downto our hostel in Hoi An. Now that is what I call service. Amazing people.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Tommyblx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleckheaton, United Kingdom
Level Contributor
192 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 20 September 2011

Stayed here for 4 nights and found the staff were extremely helpful and friendly. The rooms were clean, all be it a little small. The only negative was the recpetion shut really early (11pm ish) This meant that the commal bit was then also closed (which is a shame as 4 of us were travelling together and had to squash in a room) The breakfasts were nice and cooked fresh.

  • Stayed August 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Paulito86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 12 September 2011

This was the second time we stayed at Little Hanoi after visiting Vietnam 18-months earlier.

On our first visit, the hotel was not so full so we were treated to a little more attention and friendliness from the staff to such an extent that we were certain that this was going to be the place that we'd always stay at in the future.

This time around, after making an online booking some 3-months in advance for a twin room, we were given a triple. The morning after we'd arrived, we were asked (make that ordered) to move to a smaller room which was closer to the noisy reception area as they "had a lot of triple bookings now". We had to pack up all of our stuff and carry our packs ourselves down one set of stairs and then up the other ones to the new room.

To add insult to injury, my wife got bitten extremely badly by bed bugs in the new room. In the morning, we told them what had happened and were assured that they would spray & disinfect the room & linen. Upon arriving back in the afternoon, we could not notice or smell any major difference in the beds or the room making us question whether the fumigation actually took place.

During the next night, my wife was bitten again quite badly. We told them a second time of the issue as we went out to the pharmacy to get some creams & ointments to stop all of the itching & weeping skin that my wife had on her arms & chest. These were not little nips either, they were huge welts in large patches that were unsightly and obviously extremely painful. They really didn't seem to interested in the problem preferring to focus more on getting the next group of travellers booked in and keeping the cash register ticking over.

We do not believe that anything was done about the bed bug problem even after complaining twice so this had a very bad effect on our thoughts on this hotel overall.

The other thing was that it appeared that the clientele they were targetting was different this time around with a heavier emphasis on younger backpacker types which obviously may have contributed to the bed bug issue. We were by far the oldest people in the place which was not the case on our original visit. Younger travellers may like this place a lot but we were really dissappointed with it in the end and just cannot recommend it for any good reason.

The complimentary breakfast is as plain as day (if I ever see another baguette & fried egg again it'll be too soon), the noise at night made it difficult to sleep (most of the noise came from the night staff playing cards & smoking) and the general attention to minor detail had slipped quite dramatically.

We also had the problem of them making an error in the costs (I paid everything up front on arrival) and they rang us in the room quite late which woke us up the night before we had to be up at dawn to get to the airport for a very early flight to insist that we come down and pay the extra amount.

This place was the friendliest and best place to stay in Hanoi once upon a time, sadly, from our perspective, they have dropping the ball just too far for us and not only will we never stay there again, we just cannot recommend it with any conviction or honesty.

  • Stayed July 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tam T, Manager at Little Hanoi Hostel, responded to this review, 28 November 2011
It is wrong situation. We do not want to guesse why the guest wrote like that, just see we have many customers daily, no one have to be suffered from that. Just stop doing not right things. We only know to serve our guest by our heart.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 7 September 2011

We stayed here when we first arrived in Vietnam and were so pleasantly suprised when we were greeted with such warm and friendly staff.
Unfortunately my fiance was quite sick with tonsilitis for 3 days so we were confined to our room while I nursed him back to health! The lady at reception (I can't remember her name but we'll never forget her) took us to the nearest pharmacy and translated our problem to them so we could by some medicine. Also they asked me every day if he was ok and gave advise and concern. Nice touch when in a strange new City!
All the staff speak perfect English and are very honest and helpful when advising tours...not pushy at all and respect your budget and wishes.
The food here is very good! We ate there every night as my fiance Ryan wasn't up for any Asian food while he was unwell. Great western food and Vietnamesse too!
We arranged a 2 day and 1 night boat trip to Halong Bay which was great. Although I would advise you to take your own drinks including water, beer, soft drinks! As NO drinks are free OR CHEAP on the boat! A small water is normally 5,000-10,000 Dong and on the boat they are double the price. Even the tea and coffee at breakfast isn't free and the readily top your cup up without telling you then charge you for it later. We relayed this info back to the lady and she wasn't aware at all and promised to warn future travellers, infact she was quite annoyed and shocked by it!
The hostel safely stored the bulk of our luggage while we were away on the trip which made life alot easier as we only needed to take 1 small over night bag with us.
We can't fault this hostel!
Choose this hostel or Little Hanoi 2 as we also stayed there - see review.
Loved it!!!!!
Otherwise it was fun and well worth seeing!

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank R0byn26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Little Hanoi Hostel

Property: Little Hanoi Hostel
Address: 48 Hang Ga Street | Hoan Kiem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #11 of 298 Speciality Lodging in Hanoi
Price range (per night): ₹ 885 - ₹ 1,430
Hotel Class:3 star — Little Hanoi Hostel 3*
Number of rooms: 15
Official Description (provided by the hotel):
NEWLY RENOVATED AND COMFORTABLE! The Little Hanoi Hotel is located in the old quarter of Hanoi.There are rooms from: Singles, Doubles, Twins, Triples and even a Dorm room with BUNK BEDS for the budget minded traveller. AlL rooms are clean, comfortable and spacious with hot water 24 hours, cable TV, A/C, and modern bathtub bathrooms. Those are just the necessities - as a special extra: Free TEA, COFFEE, FRESH FRUIT and FLOWERS everyday. ... more   less 
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