Staff were welcoming on both occasions we visited - 3 night stay over 2 periods with a quick trip to Halong Bay in the middle. Initial stay on 6th floor (1 night), second stay in a much larger suite on 14th floor (2 nights). Rooms were both comfortable and clean. Presented with refreshing lime juice on arrival. Wifi was good but classed as unsecured due to no password. 4 stars - has some English TV channels. Breakfast is varied, extensive and decent quality with staff making eggs as required. Good location - 15 minute walk to Hoan Kiem Lake via shopping street. Reasonably close to West Lake.
- Free Wifi