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Reviewed 6 April 2018

I was concerned about being in one location for 9 days, but there was enough to see and do what a great city. The Sofitel is in an ideal location. It provided the oasis at the end of each days exploring, with the friendliest staff, excellent accommodation and good food.

Room Tip: Can't suggest a best room as we only tried the one, we had no view but I think in Hanoi it is not essential
  • Stayed: March 2018, travelled on business
    • Cleanliness
    • Service
Thank JBF150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded 8 April 2018

Dear JBF150,

Thank you for your kind review! We are grateful to read that you always had an overall enjoyable stay in our hotel.

I am pleased to read that you enjoyed the hotel location, that the food and the staff service delighted you greatly.

We thank you very much for your great feedback and look forward to the pleasure of welcoming you back again soon.


With my best regards,

William Haandrikman
General Manager
Sofitel Legend Metropole Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

We just returned from our first trip to Vietnam and hopefully it won't be our last. The Metropole (it is not known as the Sofitel) is a gorgeous hotel, full of history but updated to keep up with luxury traveler's needs. We stayed in the newer wing with an adjoining room for our daughters. It was a perfect set up on the executive lounge floor where breakfast, tea and cocktails were served every day.

The staff was amazing - so helpful and courteous. The hotel is well located near the lake and old city so we were able to walk everywhere when we weren't on tours. Really enjoyed our stay. My private yoga session was a highlight as well!

Stayed: March 2018
Thank citymomNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded 8 April 2018

Dear citymomNewYork,

I would like to warmly thank you for your gratitude, and for leaving this wonderful review on TripAdvisor further to your stay at Sofitel Legend Metropole Hanoi.

I am delighted to read that you appreciated not only our comfortable room in our Club level but also the "amazing service" of our team and the private yoga session.

Once again thank you very much - we are looking forward to your next visit to Hanoi with your family.

Sincerely,

William Haandrikman
General Manager
Sofitel Legend Metropole Hanoi

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Reviewed 5 April 2018

Build since the french time. This hotel have a wonderful location in the heart of Hanoi City. Hote rooms are large and Boutique, Staff are well trained and big smile when serving clients. It has experienced many up & down time of Vietnam with hundred years old but well maintained to give you feeling of cleaniless, LV shop nearby

Room Tip: Higher floor rooms will be quiet than the lower ones,
  • Stayed: February 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Oanh_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded 8 April 2018

Dear Oanh_TX,

Thank you very much for taking the time to review your stay with us at the Sofitel Legend Metropole Hanoi on TripAdvisor.

I am pleased to read that you enjoyed the hotel location, the comfortable room, the well maintained building and the efficient and friendly service. We are looking forward to welcome you back for your next stay in Hanoi.

Kind regards,

William Haandrikman
General Manager
Sofitel Legend Metropole Hanoi

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Reviewed 4 April 2018 via mobile

There is a reason why this place is legendary in Hanoi. From the bell hops with their perched hats grabbing your bags to the staff welcoming you upon check in — this place is well run. We stayed in the Opera side rooms but you can access either side of the hotel and dine in the bars and restaurants on both sides. We enjoyed drinks in the pool bar each night. We also loved how conveniently located this hotel is, making it easy to walk and explore the charming city.

They had amazing breakfasts with lots of food options and pastry baskets that made you feel like you were in Paris along with a cute dining terrace overlooking the inner court yard. When we had to leave early to catch our flight home they offered room service to make sure we ate before our departure.

Stayed: April 2018, travelled as a couple
Thank PenelopeB99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded 8 April 2018

Dear PenelopeB99,

Thank you very much for taking the time to review your stay with us at the Sofitel Legend Metropole Hanoi on TripAdvisor.

It is wonderful to hear that you've enjoyed your stay with us from the staff uniform to the warm welcome at the check in, the amazing breakfast and the drink at our bar . We will certainly share your generous words of praise with our ambassadors who will be very motivated.

We look forward to your next return visit very soon.


Warm regards,

William Haandrikman
General Manager
Sofitel Legend Metropole Hanoi

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Reviewed 3 April 2018 via mobile

A legendary Hotel standing out as an oasis in Hanoi with lots of history , impeccable se service and class . They make you feel special . The rooms are quite nice with Lanvin amenities . we booked the renovated rooms . Sitting by the pool for breakfast , lunch and dinner or for having a drink is memorable . Food quality is very high . A must as a destination Hotel .

Stayed: March 2018, travelled with family
Thank BespokeZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi, responded to this reviewResponded 8 April 2018

Dear BespokeZ,

Thank you very much for your feedback; we truly appreciate you taking the time to give us your valuable comments from your most recent stay with us.

I was very pleased to learn how much you enjoyed our history, the room amenities and the impeccable service. Your nice words about our food quality are highly appreciated. Rest assured that the compliments will reach the whole team.

Again, we thank you for your feedback and we certainly hope to have the pleasure to welcome you again in a near future.

Kind regards,

William J. Haandrikman
General Manager
Sofitel Legend Metropole Hanoi

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