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Reviews (13)
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3 - 8 of 13 reviews
Reviewed 1 September 2014 via mobile

A very nice place to stay with comfortable room, clean wahsroom and good breakfast. The services were excellent. However, the staff took time in making the bill while I was getting late for flight. The ambience was nice.

  • Stayed: November 2013
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Thank Ferheen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toan_2Senhotel, Người quản lý at Sen Hotel, responded to this reviewResponded 22 October 2014

Dear Ferheen A.

I would like to thank you for selecting Sen Hotel as your residence of choice during your recent stay in Hanoi and also for taking the time to tell us about your experiences while with us.
At Sen Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your valuable comments are well noted and we will look into improving with our team.

Thank you very much indeed!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

Very good, friendly & caring staffs to your needs. Clean room and good breakfast. Nice and safe environment to stay in. Hotel's location is very convenient too. Highly recommended to stay this hotel.
From: TT HIEP

  • Stayed: January 2014, travelled on business
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Review collected in partnership with this hotel
Thank TTHIEP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toan_2Senhotel, Owner at Sen Hotel, responded to this reviewResponded 19 February 2014

Dear Mr TT HIEP,

I would like to thank you for selecting SenHotel as your residence of choice during your recent stay in Hanoi and also for taking the time to tell us about your experiences while with us.
At SenHotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your valuable comments are well noted and we will look into improving with our team.

Thank you very much indeed and we hope to welcome you back to SenHotel on your next trip to Hanoi

Nguyen Trong Toan
Vice Director of SenHotel.

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Reviewed 24 August 2013 via mobile

Overall a decent hotel to stay in. Very good service with friendly staffs. Rooms are spacious and comfortable. However the area is quite a distance away from the city. Totally worth the price though :)

  • Stayed: January 2013
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Thank ChristoTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toan_2Senhotel, Manager at Sen Hotel, responded to this reviewResponded 6 December 2013

Senhotel, Vice Director at SenHotel, responded to this review

Dear Valued Guest,

Thank you for your comments! I was glad to hear that you had a good stay with us at SenHotel during your recent trip to Hanoi and that you enjoyed our location decor and services.

Thanks again for your comments and we hope to welcome you back to SenHotel on your next trip to Hanoi!

Sincerely,
Nguyen Trong Toan(Mr.)
Vice Director at SenHotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2013 via mobile

The hotel is driven by private, so that staff try to do their best for customers. Position is in the centre of Cau Giay, and most important it does not face directly on the street. So rooms are quite. There is no distinction in prize between Vietnamese and foreigners, and for 35 $ you get a clean room with decent breakfast and wi fi access.

  • Stayed: March 2013
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1  Thank Max V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luatran, Giám đốc quan hệ khách hàng at Sen Hotel, responded to this reviewResponded 5 July 2018

Dear Mr Max V,

At first, we would like to make an apology to you for our late response
In additon, We also give a big thank for your selecting Sen Hotel during your stay in Hanoi and especially for taking the time to tell us about your experience at our hotel. We are really happy when we have your good feedbacks, which help us strive more in the future to satisfy all customers.

Hope that you will come back Sen hotel next time so that we can have chance to take care of you better

Tran Thi Lua
Sales Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2012

Just 3 things to describe my stay at Sen Hotel booked through Agoda. Good service staff, awesome breakfast and a good comfortable room and bed. This is a 3 star hotel that serves much better for other 4 star hotels. If you are staying in Cau Giay area, this hotel will be the best among those located in this area for an affordable nightly rate.

Room Tip: Choose a room away from the elevator for better privacy.
  • Stayed: July 2012, travelled solo
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1  Thank Jude T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luatran, Giám đốc quan hệ khách hàng at Sen Hotel, responded to this reviewResponded 5 July 2018

Dear Jude T,

We are so sorry for not replying you earlier. We would like to send the most grateful thanks to you for believing and choosing our hotel during your last stay in Hanoi
We are really delighted that our service makes you satisfied in part. This is a motivate to help us strive to improve the quality of service better. I do hope you will come back our hotel the next time so that we can have chance to look after you better. If you see Sen hotel is good, don't forget to recommend it to your friends

Finally, we pray health, happiness and success will always come with you.

Tran Thi Lua
Sales Executive

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