Our first experience at this hotel but not our first trip to Vietnam. From the moment we arrived, the staff could not have done enough for us. Renovations were going on next door, not the fault of OUR HOTEL, but the staff already informed us that we could be moved to another hotel if we wished. Mind you the work only went on during the day when we were mostly out and about. Mandy, the concierge, was so gracious and helpful when we asked where a pharmacy was. My husband had developed conjunctivitis. Not only did Mandy come with us to a pharmacy just around the corner, she stayed with us while we were serviced and even had the Vietnamese directions for the eyedrops translated into English almost immediately. AND she even kept enquiring how my husband's eyes were during our stay. After a trip out to Halong Bay, we returned for another night at the Tirant. We were actually given the same room and also enjoyed the same friendliness and helpfulness. There is one thing to be said about clean rooms and a great location for hotels but for us, it's about the Vietnamese people. They just give so much of themselves and we learn so much from them. We even enjoyed our 'night caps' on the Rooftop even when it was partly covered in shadecloth. The Hanoi Tirant Hotel staff make this a great choice in Hanoi.
- Official Description (provided by the hotel):
- Tirant Hotel is brand new boutique hotel with ideal location on 36-38 Gia Ngu Street - the heart of Hanoi, is a short walk to the famous Hoan Kiem Lake (just 2 minutes), beautiful architecture of the Grand Cathedral, Opera House and a fascinating slice of centuries old life in Hanoi, the old Quarter. ... more less
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