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“Great hotel with friendly service” 4 of 5 bubbles
Review of Camel City Hotel

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Camel City Hotel
Ranked #17 of 559 Hanoi B&B and Inns
Certificate of Excellence
London
Level Contributor
139 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Great hotel with friendly service”
4 of 5 bubbles Reviewed 11 April 2012

We really enjoyed our 3 night stay at Camel City. The guys who run the place are a fun bunch - friendly and helpful. On our first night we stayed in a deluxe room which was lovely and we had some much needed R&R after 3 days trekking in Sapa. After a visit to Halong Bay we came back and stayed in one of the basic rooms which was fit for purpose and good value. One of the best things about this hotel is that it's located in the old quarter so in the thick of it - yet down a quiet alley which is great for getting some sleep (something we did not get at another hotel in Hanoi!) I would definitely recommend staying in this hotel, one of my favourites in Vietnam.

Room Tip: 269 was a good deluxe room!
See more room tips
  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kdoran2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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572 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Bandar Seri Begawan, Brunei Darussalam
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 March 2012

The staffs in the Camel City Hotel made our stay in Hanoi for a week very memorable.

Upon arrival, we warmly received a coffee/lemon tea while various tour options were explained to us. We had an excellent stay. Staffs are extremely professional, so friendly and helpful with great service, special thank to Khui Ngoe Huig and Bui Van Hai. They helps us with tour and everything with a very good price. They are knowledgeable about what to do and what to see in Hanoi and nothing is too much for them to organise. We booked all our tours and other services through them. They will handle any requests.

Great location to sites and eateries. After returning back to the hotel after a day out, we were asked to join staff dinner even lunch at the dining room. Came back from trip and they gave us a room to rest and we received a complimentary upgrade to a larger room with great decor and facilities. We were very happy with our room which was clean and tastefully decorated. The rooms are well decorated and very clean. When on the trip they looked after our big bags free of charge. I can't thank the staff enough for their friendly, helpful advice.

Do take the hotels offer for airport shuttle (US$12) to avoid being scammed by taxi drivers.

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Juliet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 9 March 2012

We, a group of 3 friends, stayed there for 2 nights and contacted the hotel directly by e-mail (cheaper than through booking sites). The hotel is in a very good location, within walking distance to hoa kiem lake (5 minutes), next to a "pub street" but in a small side street which is not too loud (regarding all the beeping bikes in Hanoi).
The room was clean, bright although not too big (basic). There is no elevator, but staff gladly helps with carrying bags up the stairs.

Anyway, hotel staff is very friendly and helpful. In our bathroom broke a waterpipe and they fixed it within minutes, so it didn't bother us too much.
As most of the hotels, they have a small "travel agency" at the entrance whose agent will try to sell you a tour / ticket / whatever. Upon our arrival we were told that our room is not ready yet (~3pm) and we were offered coffee. Obviously, the room indeed was ready and us sitting there with coffee was only to give the travel guy a chance to offer us a tour. However, the price for tours are not too bad (e.g. 1 day Halong bay for 28USD, we bought the same tour in another agency for 25 USD) and if you don't want to look for another agency (they are everywhere btw.) you could consider booking directly in the hotel.

In conclusion, Camel City Hotel was definitely worth the money and especially its location is outstanding.

  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Swissboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 28 February 2012

We booked Camel City through a booking website and selected a double. After arriving very early in the morning, we made our way to the hotel and were both able to leave our bags, and offered breakfast! The room wasn't available so we returned later to be offered a twin room (only recently married...) on the 3rd floor or a mouldy double on the ground floor. Choose the twin and pushed the beds together... Breakfast was good, however with the staff also trying to sell tours, the experience wasn't great. Best option to get to Ha Long bay isn't on a tour, but a bus/ferry transfer to Cat Ba, then book a tour there

Room Tip: Rooms higher up are quieter (the noise echoes through the stairwell)
See more room tips
  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank waipounamu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
98 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 6 February 2012

Central location in old town which I liked. Building is old. No elevator but staff happy to carry your luggage. Staff helpful in booking tickets and tours without taking too much commission. Tours can probably be gotten slightly cheaper if shopping around and bargaining. Breakfast standard budget Vietnamese. Blankets and linen felt damp and not fresh - which may be due to the very cold and rainy weather. Bedroom and bathroom minimal in size. Hot water disappeared after a while. OK place for the budget traveler but maybe slightly overpriced.
Also: Be warned of skilled pick-pokers acting as sales persons, especially in crowded places or when crossing busy streets around Hoan Kiem lake. I lost a camera and I'm usually quite on guard and very used to travel in Asian cities.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Gestalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Camel City Hotel

Property: Camel City Hotel
Address: 08/50 Dao Duy Tu street | Hoan Kiem Dist, Hanoi, Hanoi 84, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #17 of 559 B&Bs / Inns in Hanoi
Price range (per night): ₹ 1,140 - ₹ 2,078
Hotel Class:3 star — Camel City Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
Conveniently located on No 8/50 Dao Duy Tu Lane, Hoan Kiem, Hanoi Old Quarter – 1000 years old, is one of the best place for leisure& Business Traveler. Camel City hotel is between the famous Hoan Kiem Lake and the traditional Dong Xuan night market. Only foot steps away to many famous attractions such as Ngoc Son Temple, the Opera House, the Water puppet Theater, the Temple of literature, the Vietnamese Art Museum, and St. Joseph's Catholic Church etc,...With a total of 30 quality rooms are well making up according to international standard. Standing shower are also available in the room, and bathtub are also in deluxe and suite room. Non-smoking rooms are also available, harmonious decoration. Tourists will feel very warm and comfortable when they are staying here. Equipped facilities, modern, including: air-conditioners , computers with high-speed Internet access (WiFi), Satellite TV, TV LCD 32 " , fridge, and standing shower etc,...The staff at the hotel will be delighted to help you, and assist you to offer a staying without worry about nothing and you will feel like at your home.For your traveling and your business solution as well, Camel City Hotel is definitely the good choice whenever your arrive in Hanoi. ... more   less 
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