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“Amazing staff.”

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Hanoi Rendezvous Hotel
Ranked #60 of 586 Hotels in Hanoi
Certificate of Excellence
Melbourne, Australia
1 review
“Amazing staff.”
Reviewed 20 March 2012

The staff at Hanoi Rendezvous are fantastic. They're so friendly and helpful. Everything about the hotel was fantastic: room, bathroom, the free breakfast, the location. Can't recommend it enough. Would definitely stay again.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annelise_KG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,033 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (153)
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English first
Florianopolis, SC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 February 2012

This Hotel was good in all ways I could evaluate a place to stay: Good location, Confortable and clean beds, nice shared bathroom, staff always around to answer questions and whatever you may need, computers with internet you can use for free and a nice breakfast included. And the best, all for a very good price! I really recommend for other people to stay there!

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank PietroBertuzzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
88 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 24 February 2012

My husband and I stayed one night in Feb of 2012. I had made a reservation for the room and an airport pick-up. In prior correspondence I had asked if the hotel could book for me (with me paying a commission, of course) the bus-boat-bus to Cat Ba island, two train tickets up and back to Sapa, and water puppet tickets. Two out of three I could have done online but it's cheaper to do these things on the ground. Because our time was limited in Hanoi it made best sense to me to pay a commission to the hotel and have our time freed up. They never committed to any of these things instead asking me to wire money. That seemed to complicate things so I figured we'd just do it ourselves on arrival.

Our flight was delayed and I had wifi in the HCMC terminal and kept Rendezvous posted. The driver was there when we arrived two hours late! I was so glad. The hotel is right in Old Town, walking distance from great sites. The rooms are prettier than the photos show. I found it perfectly quiet, especially if we closed our balcony doors. Getting a balcony is a treat though! Perfect way to watch the madness of Hanoi streets below.

When we checked in I confirmed that they hadn't made any of the arrangements we'd discussed via email. They said I should do them myself. We immediately went to get water puppet tickets and thankfully they hadn't sold out. We spent the rest of the day exploring Hanoi, and early in the morning they called a cab for us to get our bus-boat-bus tickets to Cat Ba. Before we left they said they had booked the sleeper train to Sapa for us. They hadn't said they would do it-- I thought we would have to-- but I agreed to the price and paid for that with our room before leaving for Cat Ba. When I paid I saw they also charged us for water puppet tickets we had never received. I pointed this out and the charge was taken off immediately. Apparently they had bought us the tickets but when we arrived a new woman was on who didn't check, or somehow missed it. They were very apologetic. I'm sure it was a little worse for them because they were left holding tickets. I was grateful they didn't fight me on the charge, but it would have been nice to have had those tickets to begin with!

When we returned from Cat Ba we had an afternoon to kill before our train to Sapa. They kindly allowed us to leave our luggage in a locked room while we explored more of Hanoi. We got our train tickets and asked if we could pay someone to help us get on the train. If you don't speak or read Vietnamese the train station is a bit confusing. They said the taxi would and it would be fine. The taxi driver dropped us at the station and that was it. A hawker did take us onto our train cab but then he wouldn't leave until we kept upping our tip. I would try to find someone to get you on the train.

I had told Rendezvous that we were catching an 8 am flight to DaNang from Hanoi Monday, the day we arrived from Sapa. They said our train would arrive at 6 am and we would be fine. Somehow they booked us on a commuter train that didn't arrive until 7 am. We hightailed it to a cab and to the airport, but we missed the flight. Thankfully Vietnam Airlines was able to put us on a flight two hours later. However, if we'd been on the regular train we would have made it easily.

I would still stay at Rendezvous again, but I wouldn't use them to book anything!

Room Tip: A lot of people talk about how noisy Vietnam is. It's certainly lively but I never had a bad ni...
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Maiga_Milbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
1 review
Reviewed 21 February 2012

Fully support and reinforce previous positive reviews; the staff were welcoming and helpful, the accommodation basic but clean and very comfortable (bonus that the price includes breakfast). The travel agent service within the hotel was fantastic in booking our trips- they essentially tailor-made our entire holiday which was all sorted on our first day (& not easy considering it was Chinese New Year!) Everything ran smoothly and efficiently with us being escorted to our cabin on the train and being picked up outside of exact coach upon our return. We noted that in comparison to others we spoke to our Sapa tour (with homestay) had been of a considerably higher standard.

  • Stayed January 2012, travelled with friends
    • Value
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Helpful?
Thank LivingInHK P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2012

We got 3 nites stay in Rendezvous hotel ( 13/2 - 16/3). We was enjoyable to stay there.The staff was very nice and always smile with us, specially Ms. Kieu Anh, she very helpful. That is the first time we go to Ha Noi,but she help us to make reservation by email, give us early C/I ( because the room is available), we was appreciate about that. And the tour to HaLong bay with the guide was very funny.
The room was clean & large. We got value for our money. Thanks for helping us. We was had a great stay in Ha Noi.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VannessaTran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Rendezvous Hotel

Property: Hanoi Rendezvous Hotel
Address: 31 Hang Dieu Street | Hoan Kiem District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #60 of 586 Hotels in Hanoi
Price range (per night): ₹ 1,035 - ₹ 2,329
Hotel Class:3 star — Hanoi Rendezvous Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Managed by two energetic Australian's; Luke and Sarah, Hanoi Rendezvous Hotel is a newly renovated hotel in the heart of Vietnam's capital city, Hanoi.Located in Hoan Kiem district; The Old Quarter is Hanoi's most popular tourist destination. When you stay at the beautiful Hanoi Rendezvous Hotel, you are guaranteed to be impressed by our immaculate rooms, brand new bathrooms with Western showers, LCD TV's, and greeted by our very friendly, helpful staff..... ... more   less 
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