We booked a room for 3 nights with HotelClub .com(because of the reviews!).After the first night,we changed our mind,because the hotel did not deliver,what we expected.We decided to check out,hoping to do that with no problem.We paid a deposit(US 12.60),hoped to pay the difference,what we owed.The person in charge insisted,that we had to pay the full amount for the one night,trying to tell us,that they will not see that deposit.In the end,we paid it,but feel and know,that is not the way to keep customers coming.Because of our experience...be aware..only make reservation for one night(just in case).
- Official Description (provided by the hotel):
- Hanoi Fortune Hotel. Located at the heart of the Old Quarter, our boutique hotel envelops you in comfort and acquaints you with the different facets of the Vietnamese capital. Thirty-plus rooms and suites, scrumptious dining, banquet facilities, exciting tours and cruises, all readily available and pegged at a price you certainly can afford. ... more less