We made a reservation and said our plane would arrive at 5PM so we would check in at the hotel around 6PM. When we arrived they said there was a problem with our room and we should go to dinner while they fix the issue. Upon returning to dinner they said there was someone else with the same first name and they gave two rooms to that person so our room had been given away. They helped us take our luggage to another hotel that they recommended and said they would have a free room for us the next day. The other hotel they sent us to was horrible; we had not been there five minutes when we saw a huge cockroach. We immediately asked for our money back and found another hotel ourselves.
- Official Description (provided by the hotel):
- Hanoi Fortune Hotel. Located at the heart of the Old Quarter, our boutique hotel envelops you in comfort and acquaints you with the different facets of the Vietnamese capital. Thirty-plus rooms and suites, scrumptious dining, banquet facilities, exciting tours and cruises, all readily available and pegged at a price you certainly can afford. ... more less