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All reviews the club lounge spoons restaurant tallest building corner suite chief concierge ambassador member floor to ceiling windows korean food convenient area swimming pool lounge staff business district welcome drink hotel offers excellent stay lobby area room was large
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Reviewed 13 October 2018

the rooms and lobby and restaurants are all very nice, service is great. but we regret believing in the promotion materials for the afternoon tea as every item turned out to be very bad.... was a complete waste of the ingredients used to prepare so many sandwiches, snack items etc. we had to waste most items as they were so bad we could only have a small bite of each.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
1  Thank wlimch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManussenRobbert, General Manager at InterContinental Hanoi Landmark72, responded to this reviewResponded 16 October 2018

Dear wlimch,

Thank you for taking the time to share a review of your recent experience with us at InterContinental Hanoi Landmark72.

While I am glad that you appreciate the hotel's reception, room and restaurants, as well as the services that you received from our team, I do sincerely apologize that your experience with our afternoon tea was not up to your satisfaction. At InterContinental Hanoi Landmark72, we always strive to provide positive and memorable experiences for all guests; please rest assured that this is certainly not a common occurrence, and once again, I am very sorry for the inconsistency in quality, during your visit. Every detail of your review has been addressed with the team, to prevent the issue from reoccurring. Thank you very much for your constructive feedback that helps us to continuously improve and impress you better in your future visits.

I do sincerely hope that this experience has not deterred you from returning to InterContinental Hanoi Landmark72. I look forward to welcoming you back in the future, where the team can make amends.

Best regards,

Robbert Manussen
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2018

I recently stayed at the hotel while in Hanoi for work. I chose the hotel due to its proximity to my office - often an important consideration in Hanoi.
The check-in staff (on level 62) were very efficient and helpful. The lobby level had magnificent views over the city which also formed a very nice background for evening drinks in the lobby lounge.
My room was large with good work space, plenty plugs/ USB points, a large bathroom with a bath and separate shower and a comfortable chair for looking out over the city.
The hotel also has a nice gym on the top floor and a pool on a lower deck.
The breakfast selection was vast and catered for all tastes.

Room tip: As the hotel only starts on level 62, all rooms have good views
Date of stay: September 2018
Trip type: Travelled on business
1  Thank chashk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManussenRobbert, General Manager at InterContinental Hanoi Landmark72, responded to this reviewResponded 12 October 2018

Dear chashk,

It was our pleasure to have you staying with us for your recent business trip to Hanoi. Thank you for taking the time to share with us your kind feedback on TripAdvisor.

I am glad to learn that you had a very pleasant experience at InterContinental Hanoi Landmark72. Thank you very much for highlighting your positive impression with our beautiful lobby, the magnificent views of the Hanoi skyline, our comfortable, well-appointed room, fitness facilities, impeccable breakfast buffet, and most importantly, the hospitality from our wonderful colleagues. Your kind words are highly appreciated and have been shared with our whole team.

Once again, thank you very much for your patronage and kind reviews of InterContinental Hanoi Landmark72. On behalf of the team, I look forward to welcoming you back for your next visit to Hanoi in a not so distant future.

Kind regards,

Robbert Manussen
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

This hotel lives up to its expectations. You get what you are paying for and the service is very good!
The staff is super polite and the food selection at the breakfast is perfect! One of the best we have ever experiece on our travels.

The rooms are nice and very clean which also applies for the rest of the hotel. We also have to mention the interior design of the hotel which was amazing!

We also dined at the restaurant "Stellar steak house" which is a part of the hotel. Its was pricy but definitely worth the money!

The only catch would be how the hotel is located quiet far from the city centre. So prepare for a 20 minutes taxi drive each way.

Last, but not least the view from the restaurants and room was breathtaking. It is definitely the tallest building in this city and you will see everything from up here!

All in all we had a great stay!

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank chasingm0ments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManussenRobbert, General Manager at InterContinental Hanoi Landmark72, responded to this reviewResponded 10 October 2018

Dear chasingm0ments,

Thank you for taking the time to write such a lovely review following your recent stay with InterContinental Hanoi Landmark72.

I am pleased to know that you had an excellent experience staying with us, and that you were particularly impressed with the beautiful hotel design and facilities, the spacious and clean room, the breathtaking views of Hanoi from the above that cannot be found anywhere else, and especially the hospitable services from our wonderful team.

Thank you very much for also highlighting your positive experience at our signature restaurants. It is my pleasure to know that the breakfast buffet at 3 Spoons was one of your best ever, and that you very much enjoyed dining at Stellar Steakhouse as well.

Once again, thank you very much for your patronage and kind words. I certainly look forward to welcoming you back for another exceptional experience in a not so distant future.

Kind regards,

Robbert Manussen
Acting General Manager

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Reviewed 5 October 2018

Great room with fantastic view. Club lounge is excellent in all regards, very friendly staff, great food and service. Great amenities including gym, pool, spa, sauna, bars and restaurants. Truly excellent hotel.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank AusFreqTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManussenRobbert, General Manager at InterContinental Hanoi Landmark72, responded to this reviewResponded 10 October 2018

Dear AusFreqTraveller,

Thank you for sharing such a wonderful review following your recent visit to InterContinental Hanoi Landmark72.

I am absolutely delighted that you enjoyed your time with us and that you were impressed with the the hotel facilities, excellent room with spectacular view of Hanoi, and most importantly, the Club InterContinental team who had gone above and beyond to make your stay so memorable. We pride ourselves in providing the best of personalized services; your kind words are highly appreciated and have been shared with our whole team.

I certainly hope that the team and I will have the pleasure of welcoming you back to InterContinental Hanoi Landmark72 for another exceptional experience soon.

Best regards,

Robbert Manussne
Acting General Manager

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Reviewed 29 September 2018

Stayed at the Intercontinental while visiting Hanoi for fun and definitely impressed with my stay at this hotel. The hotel is located starting on the 62nd floor of this tower with a gorgeous lobby that invites you to just relax. The hotel staff is super attentive and showed with top notch service. There was a concierge service that was helpful in offering us restaurant recommendations. The hotel also works with a travel tour group for those who want to do daytrips to Halong Bay or Ninh Binh but we did not take advantage of that.

The rooms were spacious and clean with a separate bathtub and shower which was nice. Great views of the city below from our room. The one nuisance is that you have to take a separate elevator to your room which is different from the main elevators of the tower that take you to the lobby from the ground floor. There was 2 restaurants inside the hotel and we enjoyed the breakfast buffet with Asian and western offerings.

Definitely would recommend this hotel to anyone. It is a bit less convenient for tourists as it takes approximately 30 minute taxi ride which will cost 100-150K VND to get to the main sightseeing areas of Old Quarter/French Quarter but for us, the hotel was a nice place to come back to relax after the chaos and noise of the Old Quarter.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Danny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManussenRobbert, General Manager at InterContinental Hanoi Landmark72, responded to this reviewResponded 2 October 2018

Dear Danny L,

Thank you for sharing this excellent review and for choosing to stay with us at InterContinental Hanoi Landmark72.

It is always a pleasure when our guests have delightful and memorable experiences with us. I am especially pleased to read that you had such an awesome, relaxing visit to our hotel, and that you thoroughly enjoyed our beautiful reception, helpful Concierge services, spacious and well-equipped room with spectacular views of the Hanoi skyline, excellent breakfast buffet, and most importantly, the attentive and genuine hospitality that you received from our team. At InterContinental Hanoi Landmark72, we always strive to provide the most memorable experience to all valued guests like youself; and your kind words truly inspire us to continue to do our best.

Thank you also for highlighting your experience with our elevators. Please rest assured that the separate, dedicated elevators to the guest room floors are designed to ensure the complete privacy for all hotel guests, since access and travel between floors are only possible with room key cards. I hope that this small inconvenience has not affected your experience; and on behalf of the team, I look forward to welcoming you back to InterContinental Hanoi Landmark72 for another exceptional stay, in a not so distant future.

Best regards,

Robbert Manussen
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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