I booked a 2D1N cruise, they picked us up in the morning in Hanoi telling us that the day before the cruise has been cancelled, "but today this won't happen".
We travelled 4 hours in a minibus, and only as we arrived in Halong bay they told us that the cruise was cancelled due to bad weather, and that we had to pay anyways for the journey and the lunch. The choice was between staying in Halong at our cost or travel back to Hanoi. No further explanation given. As I was trying to have more informations about an alternative from our guide, his telephone rung and he just ignored me. He neither apologized for being so rude or for the trip cancelled.
We travelled then back in Hanoi, with an half an hour stop in a mall for tourists where a coffee costed 3 times more than in Hanoi. The same happened in the morning. At the end of the day we spent EIGHT hours in a minibus for no reason.
Could they not check the weather in Hanoi in the morning, and spare us the horrible journey? They said that they "had to wait for the 12 o clock forecasts", but hey, it's Vietnam, not the desert, I could see even on my mobile that it was windy and raining.
I had the feeling they wanted to just suck the money for the bus trip and the restaurant.
I would not recommend at all this company, it seems like a tourist scam.
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