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Reviewed 26 October 2017

Really a very good hotel.
rooms are spacious and well decorated. Bathroom too is spacious
rooms ambience is good and a quiet place.
Staff is friendly, but lacks knowledge of english, which can be quite irritating to get your idea across.
I requested for a spare towel and i received a shaving razor !!

  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank bankim_ms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2016

Overall experience of hotel is very good. the staff is courteous and friendly. the ambience of hotel and especially lobby is attractive. breakfast served is a mix of veg and non veg food. location of hotel is conducive to beach activity

  • Stayed: November 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank HemantNavare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2016 via mobile

visited Halong Bay. on a full moon.

very beautiful hot day from Hanoi city tour. long journey. about 4hours drive.

by the time arrived Halong. night fall. saw the round moon on the sky. beautiful. best time to watch is 8.45pm. enroute with dnr & stop at pearl shop & bamboo products shop.

A good night sleep. luxury room . working late till 1am. wifi available in the room. thanks.

A group of 36persons. New Star Hotel is very comfortable. all members agreed.
"old" building. we are informed to go to next building-"new wing" for buffet breakfast on the top floor. a good view to look out to the bay area.

many varieties to choose from. of course
Pho with chicken . show of pictures.

why the New Star hotel kept all our passports overnight. i think it is the practise or requirement by the law.

Thanks to New Star Hotel.

wonderful Halong Bay cruise.

Stayed: November 2016, travelled with friends
Thank ngumuihua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2016 via mobile

Hotel room is huge but not new. Aircon of the room I stayed doesn't work and the front desk arrange technician to check at midnight which is quite helpful. Buffet breakfast is acceptable but not fantastic. There is two building of the hotel, if you stay at another wing have to go to another building for breakfast. There is a convenient shop nearby but stuffs are expensive and mostly for tourists.

Stayed: May 2016, travelled with friends
Thank B-Gwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2016

There are actually two buildings to this hotel, stay in the new one on the left as you are facing them as the other rooms are a little dated.

Absolutely nothing to complain about regarding the room, especially at that price. Great A/C, comfortable bed, loads of TV channels. The one annoyance was the automatic bathroom light which would come one every time it detected the smallest movement inside the bedroom. All the notices about how you would have to pay if the bed sheets got soiled by, among other things, blood were also a little disturbing but then they do seem to cater a lot to large Chinese groups.

Breakfast was not good at all and staff were too busy looking after themselves to have time to actually replenish the food.

As others mentioned, English is not spoken much and the service was generally not at the same levels as the rooms.

  • Stayed: May 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Pittairis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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