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1 - 6 of 12 reviews
Reviewed 1 December 2017 via mobile

No Gym.
No SPA.
No Pool (there is an indoor pool with a water temperature below 18C. )
No soundproof rooms.

Basically the 80% of features advertised are not present or ready yet.

Pity, the staff is very, very kind and try to help as much as possible and rooms are basic but comfortable.

Stayed: December 2017, travelled as a couple
Thank YandSFOOD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2017 via mobile

We booked online and the motel looked the same as pictured (impressive reception area, nice rooms). Shower drain was clogged but I think this is because of plumbing in the area, not the hotels fault. We discovered that very few people in this area speak English and this was also the case at the hotel. Staff were lovely and tried very hard to understand us but really struggled. I could not see any restaurants or cafes in the area and the hotel restaurant was empty (no buffet as was indicated online). We found one cafe after a short walk and used google translate to order food, but it seems vegetarian is not something understood in this area of Vietnam at all... I can see why most people just head back to Hanoi after their cruise!

Stayed: November 2017, travelled with family
Thank Liz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2017

I just accidentally booked this hotel when I was passing by it. But every thing make me so surprised. Friendly and helpful staff, large bed, perfect location and excellent service. I would like to stay here longer but don't have enough time.
Would comeback again.

Room Tip: You can book a room on high floor, it will be more quiet.
  • Stayed: November 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank christinavt04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

So Halongbay was the main reason we picked Vietnam to visit and we thought to spoil ourselves once we're there by staying in a nice hotel for a night or two instead of hostels!

We chose to stay at Song Loc Hotel and it was amaziiiiiiiing!!!
So clean and so fancy! and the staff uggh they treat you like a celebrity!!!

but that's not all.

The next day we were having breakfast when out of nowhere this beautiful lady came up to us and introduced herself..turns out she's the hotel manager..she then offered us a FREE TOUR in the city! (this tour is for anyone that will be staying at this hotel) and this has been by far the best day in Vietnam for us! She took us places where travelers/tourists don't know about! She showed us the whole city. We ended up seeing so much more than we could ever imagine, including being hosted by a local family in their own house!! and the knowledge we gained was insane!! We loved everything about this hotel! 100% recommend!!!

Stayed: September 2017, travelled as a couple
1  Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hien_Veronica, Tổng giám đốc at Song Loc Luxury Hotel, responded to this reviewResponded 29 September 2017

Dear Ms. Marilyn S,

Thank you for staying with us. We hope welcome you next time. And hope welcome you in Vietnamese Tet Holiday also.

Best wishes,

Do Thi Thu Hien (Veronica) / Mrs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

The hotel opened 3 months ago, with big and clean rooms, over viewing the amazing Halong bay (10th floor).

The hotel is located between Tuần Châu island (where all cruises take off) and Halong city center. A local market is right in front of the hotel, with a variety of restaurants in the next street.

We received VIP treatment, whether it is the staff treatment at breakfast, where you also have a variety of foods, the staff taking care of all our needs, and to top it all over, the hotel's general manager, Veronica, gave us a free private tour around the city, including local area where tourists don't visit, a local temple, and getting hosted at her friends' family house, showing us how they live. A really overwhelming experience.

All in all, if we are ever to visit Halong City, we are not staying anywhere else.

Stayed: September 2017, travelled as a couple
Thank leo s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hien_Veronica, Tổng giám đốc at Song Loc Luxury Hotel, responded to this reviewResponded 26 September 2017

Dear Leo S,

Thank you for staying with us and wrote about your feelings about our services. We hope welcome you again, and your family / your friends in the next time you visit Viet Nam.

Have a nice trip !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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