If you must stay in quiet Chalong, this is probably one of your best options. I can't be sure because it's the only place I stayed in Chalong, but certainly you could do worse.
Upon arrival in Phuket, no airport service arrived. The information counter man happily called Pier 42 and man claiming to be the owner answered the phone. He blamed the problem on Agoda and said that it was a recurring problem. I can't prove that he's wrong, since this happened twice to me in Thailand. However the evidence isn't damning, and the safest bet is to confirm airport transfer through the Hotel itself.
I ended up booking a Phi-Phi tour with the man at the information booth, and he went ahead and included my airport transfer in the cost of that tour, which he discounted 500 baht less than the brochure price. Fine with me.
After finally arriving at the hotel late at night, I was greeted by a young man who was seemingly kind only because he was required to be. I gave him a coupon for two free cocktails which was advertised here on tripadvisor, which he apparently ignored as we never received any cocktails. He showed us the room, and left back to his post at the lower front desk (during the day time it's upstairs).
When I tried to use the wifi, I discovered a password (required by law, or so I have read), so I called the front desk, and the phone rang a few times before the clerk picked up, and promptly hung up. Was I calling at a bad time? I'd hate to bother him during his smoke break or clubbing or whatever he was doing.. When I went to the front desk again that night, I found that the front desk clerk was nowhere to be found. That's when he came walking back from the pulsating bar/club across the street smoking a cigarette, which he didn't bother to put out. Perhaps he was enjoying my two free cocktails at the bar across the street? ;)
He gave me the wifi password and proceeded with his back-breaking work. I can't imagine getting paid to smoke and mingle at a club is easy.
The room was nice, filled with recycled wood furnishings and a large bed that was actually two beds pushed together. Don't sleep in the middle if you want to avoid a sore back. I find this to be a common practice at many hotels, where they take a twin room and magically transform it into a "double bed". It wasn't much of a problem, as the beds didn't move in the night, and choosing one side or the other will afford you a comfortable rest.
The shower, despite being open to the large bathroom with no curtains or walls, actually doesn't get the entire floor wet as you might think. The bathroom floor seems to be built at enough of an angle that the water goes straight to the drain. Herein lies the problem; the drain clogs quite easily. After a standard 5-10 minute shower, you are standing in a puddle, and the only fix that I found to this problem is to pull the drain cover completely out, leaving a hole in the ground that cannot clog so easily. Don't forget to replace it, though, or your entire hotel room will smell like sewage when you return from a day out.
The soap, shampoo, and conditioner were nice and smelled good, as well as working well enough.
The refrigerator was the standard tiny sized one, mini-bar stocked, so that there's no room for any of your own things. One the first day the housekeeping staff accidentally left the door of the fridge open, so some yogurt and drinks that we had in there went bad, and the fridge never did work again after that.. I did inform the staff, who said to let them know if it continues to be a problem. I don't know what their solution planned to be, but I wasn't staying in the hotel long enough to find out what it was.
The pool was nice, but very small and in the shade through about 80% of the day, as it is completely surrounded by the hotel itself. Not exactly well designed. It looked like it hadn't been cared for extremely well in its short life, as the tiles had a nice layer of grime. It was still nice enough for a dip.
The daytime and restaurant staff were a nice contrast from the night guy. They were friendly and helpful. The breakfast was good enough, although limited and basic. The best part was probably the store bought yogurts, although the omelets weren't terrible, just diluted with something. The bread was also on the dry side.
When searching for a hotel, I checked the box that said "beach" and this one came up, but I assure you it's certainly not near any beach that I could find. The pier is just two minutes away, but filled with boats, it's not any place to swim. Rent a motorbike for a couple hundred baht and you can go to one of the many beautiful beaches in Phuket, none of which are near this hotel.
Overall, this hotel is a few bad instances from being 5 stars.. a shame.
Night front desk guy
clogging shower drain / sewage smell
unfortunate refrigerator that the maid rendered inoperable
no free drinks as advertised
not near any swimming beach on foot (not a huge problem, but have it in mind)
some kind of sticky residue on the floor (maybe gum). Walking around barefoot in the room leaves your feet dirty, perhaps they didn't sweep or mop it any time recently?
Most of these problems are easily enough remedied. I can see why most of the people have rated it so well and certainly my rating could easily have been higher if not for the above listed problems.
- Official Description (provided by the hotel):
- An exceptional and intimate 24 room boutique resort & Spa in Chalong, Phuket, distinguished by first rate service & an eclectic style which features renovated hardwood floors, retro furniture + contemporary urban design. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Ctrip TA and Agoda so you can book your Pier 42 Boutique Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.