Laguna Tours probably do offer great trips around Phi Phi, however we had our booking forwarded by Laguna to another operator. I never thought a tour company would do this following a simple booking request to their website. Instead of getting the great small group, personalised experience touted on their pages and on Tripadvisor we were on a second-rate tour operated by Phuket Adventure Tours with 33 other people, and for the premium price quoted for the Laguna Tour. My partner and I felt cheated. A laguna representative explained that there was a weblink in the confirmation email to a page which outlined the tour. This was correct and looking back at the Laguna webpage, it is listed at the bottom of that page that the tour operator is Phuket Adventure. Noone would have noticed this. Most people would not even have clicked the weblink.
So my advice is best avoid or take great care in reading the finer details. There are hundreds of similar operations on Phuket.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.