A clean small room (Superior room). The location is great, it is near the beach, department store, and food market by about 5 min walk.
Shower water pressure is not stable and decent temperature control.
WiFi coverage is bad I need to use my 4G wifi instead.
Breakfast is just an ordinary.
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I went to Pattaya and chose this hotel for my residence. When I first walk to the hotel, I was warmly welcomed by the receptionists. I was so impressed. They were very nice to the customers. The process of booking was so fast that I did not have to wait that long. Don't worry about carrying your luggage since there were porters to help you and send your belongings to your front door. besides, the Covid-19 prevention protocols were standard and made us safe and sanitary.
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When I entered my room, I was quite impressed by the overall room. The room might be a little bit small but has everything we need. I can ask for anything I want and they gave me what I asked for. The room was tidy and clean. The stuff was well-organized. From my room, I can see the nice sea view with Pattaya sign from the balcony and I so much enjoyed watching those spectacular views. The hotel also has a swimming pool for customers to be relaxed and enjoying their life.
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The hotel neighborhood was great! You can walk to the sea and around. Places around there are walking-distance. There is a shopping mall near the hotel, so it is very convenient to go shopping and has many places for you to enjoy.
Dear poohpoyh
Please allow me to thank you for all the words of praise expressed in your review and we are glad to be your host whilst vacationing in Pattaya. It is our constant goal to ensure our guests leave with lasting, valuable memories and it seems like we have just accomplished that during your visit.
I am delighted to learn of your enjoyable stay and thrilled to know that the service rendered by our team exceeded your expectations.
Thank you for the great endorsement and we look forward to welcoming you again soon.
Sincerely,
Vikrant Chauhan
Operations Manager
Got water drop in room , breakfast not enough table so crowded.limit 1 hour for breakfast but staff not get ready to serve. Water part quite very nice for kids they so happy for that. Lifeguard take care so well
Dear jutipornpuri
Thank you so much for taking the time to share your recent stay experience on TripAdvisor and for having chosen Mercure Pattaya Ocean Resort as a choice hotel while on holidays in Pattaya.
I am thankful and appreciative to your candid comments and kind opinion of overall stay experience, Water park atmosphere as well as great care provided by our lifeguards.
On the contrary, I am sorry to know that you felt some disappointment due to the leakage in room and crowded breakfast. I can understand the feeling and please accept my apologies for the inconvenience caused due to the unidentified issue. I will have my responsible team to verify the problem and take immediate action to fix it. Further, to add, we have not received any particular comment from our guests in breakfast or upon departure. Perhaps it was bit rush between 8am to 10 am and majority of guests booked the time slots during the peak hours and we could only provide seating as per the New Normal standards. Nevertheless, I appreciate that you brought these points to our knowledge and we will look into the loopholes to prevent such occurrence in future.
Thank you again, and we hope you will give us another opportunity to offer you a better stay experience.
I will personally take care of your next visit so feel free to contact us for the booking or any further assistance.
Sincerely,
Vikrant Chauhan
Operations Manager
This hotel is not a big hotel, room may be a bit small but it has everything you need.
Clean, nice staff, good sleep.
Location is very good, inside Pattaya downtown.
Very close to 2 shopping malls which you can walk around.
Also if you dont know to go anywhere you can have mini water park in this hotel.
Slider is very fast to make fun to either adult or kids
Breakfast is moderate close to ibis grade.
Dear jojoetaro
Thank you for writing such a wonderful review on Tripadvisor about your recent stay with us and I really appreciate your kind endorsements and recommendations.
As you have experienced, we are one of the Family Friendly hotel and committed to provide excellent hospitality experience to all our guests in terms of cleanliness, comfy room, comprehensive breakfast, amazing water park and swimming pool facility to safety standards. I will share your feedback with my team and I am sure that they will be so pleased to learn that we were able to makes your recent stay enjoyable and memorable one.
Thank you once again for being our guest and look forward to the pleasure of serving you on next visit to Pattaya.
Sincerely
Vikrant Chauhan
Operations Manager
After checked in, we found peanut shell and footprint on floor. Some stained and coffee powder on marble. We informed receptionist to make up our room and ensure to get rid of trash on the floor during we going out. “VERY DISAPPOINTED” nothing have been done properly. You MUST aware cleanliness on pandemic period and ensure your guest is safe and room sanitized as topnotch. What is your standard for cleanliness??? Simple cleanliness is FAILED. We paid a Suite Room to get better room & more convenient. Not paid for troublesome & follow up your incomplete simple task.
Dear Pormena
First of all, thank you for taking out time for bringing this matter into our knowledge so we can prevent such occurrences in future. Please accept our sincere apologies for the issue you encountered and let me assure you that this was a true exception to the high standards we have in place. Trust me we are following daily inspection of the rooms with ALLSAFE procedure to ensure that our cleanliness and hygiene are well maintained in rooms and guest can stay with full safety.
We generally do receive many compliments about the high cleanliness standards in our rooms but on this occasion it was definitely not up to standards, this has been discussed with our senior housekeeping team and front office manager and corrective action will follow. We will using new set of guidelines to thoroughly check and inspect the rooms to confirm highest level of cleaning standards in future.
I hope, you will give us a second chance to change everything and to showcase you best hospitality experience nest time. You may contact me through the following email in case of any assistance and to make best offer for next booking h8889-om@accor.com. I will be honored to welcome you in person at the hotel.
Thank you once again and looking forward to hear back from you soon.
Sincerely,
Vikrant Chauhan
Operations Manager
