We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Agoda.com
$50
View deal
Free cancellation until 26/01/22
Priceline
$50
View deal
Free cancellation until 26/01/22
FindHotel
$46
View deal
Free cancellation until 26/01/22
Expedia.com$50
Hotels.com$50
Prestigia.com$51
View all 18 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Nearby Hotels
Reviews (870)
Filter reviews
870 results
Traveller rating
284
374
132
44
36
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
284
374
132
44
36
Show reviews that mention
All reviews water park swimming pool mercure pattaya sliders family hotel welcome drink hotel is great front office superior room big c comfortable stay shopping mall floor bellboy minibar thailand
Selected filters
Filter
Updating list...
4 - 9 of 870 reviews
Reviewed 3 November 2021

Got water drop in room , breakfast not enough table so crowded.limit 1 hour for breakfast but staff not get ready to serve. Water part quite very nice for kids they so happy for that. Lifeguard take care so well



Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank jutipornpuri
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vikrant Chauhan, Other at Mercure Pattaya Ocean Resort, responded to this reviewResponded 7 November 2021

Dear jutipornpuri

Thank you so much for taking the time to share your recent stay experience on TripAdvisor and for having chosen Mercure Pattaya Ocean Resort as a choice hotel while on holidays in Pattaya.

I am thankful and appreciative to your candid comments and kind opinion of overall stay experience, Water park atmosphere as well as great care provided by our lifeguards.
On the contrary, I am sorry to know that you felt some disappointment due to the leakage in room and crowded breakfast. I can understand the feeling and please accept my apologies for the inconvenience caused due to the unidentified issue. I will have my responsible team to verify the problem and take immediate action to fix it. Further, to add, we have not received any particular comment from our guests in breakfast or upon departure. Perhaps it was bit rush between 8am to 10 am and majority of guests booked the time slots during the peak hours and we could only provide seating as per the New Normal standards. Nevertheless, I appreciate that you brought these points to our knowledge and we will look into the loopholes to prevent such occurrence in future.
Thank you again, and we hope you will give us another opportunity to offer you a better stay experience.
I will personally take care of your next visit so feel free to contact us for the booking or any further assistance.

Sincerely,
Vikrant Chauhan
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2021

This hotel is not a big hotel, room may be a bit small but it has everything you need.

Clean, nice staff, good sleep.

Location is very good, inside Pattaya downtown.
Very close to 2 shopping malls which you can walk around.

Also if you dont know to go anywhere you can have mini water park in this hotel.
Slider is very fast to make fun to either adult or kids

Breakfast is moderate close to ibis grade.

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank jojoetaro
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vikrant Chauhan, Other at Mercure Pattaya Ocean Resort, responded to this reviewResponded 31 October 2021

Dear jojoetaro

Thank you for writing such a wonderful review on Tripadvisor about your recent stay with us and I really appreciate your kind endorsements and recommendations.

As you have experienced, we are one of the Family Friendly hotel and committed to provide excellent hospitality experience to all our guests in terms of cleanliness, comfy room, comprehensive breakfast, amazing water park and swimming pool facility to safety standards. I will share your feedback with my team and I am sure that they will be so pleased to learn that we were able to makes your recent stay enjoyable and memorable one.

Thank you once again for being our guest and look forward to the pleasure of serving you on next visit to Pattaya.

Sincerely
Vikrant Chauhan
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2021

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Vikrant Chauhan, Other at Mercure Pattaya Ocean Resort, responded to this reviewResponded 25 October 2021

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 July 2021 via mobile

After checked in, we found peanut shell and footprint on floor. Some stained and coffee powder on marble. We informed receptionist to make up our room and ensure to get rid of trash on the floor during we going out. “VERY DISAPPOINTED” nothing have been done properly. You MUST aware cleanliness on pandemic period and ensure your guest is safe and room sanitized as topnotch. What is your standard for cleanliness??? Simple cleanliness is FAILED. We paid a Suite Room to get better room & more convenient. Not paid for troublesome & follow up your incomplete simple task.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Pormena
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vikrant Chauhan, Other at Mercure Pattaya Ocean Resort, responded to this reviewResponded 11 July 2021

Dear Pormena

First of all, thank you for taking out time for bringing this matter into our knowledge so we can prevent such occurrences in future. Please accept our sincere apologies for the issue you encountered and let me assure you that this was a true exception to the high standards we have in place. Trust me we are following daily inspection of the rooms with ALLSAFE procedure to ensure that our cleanliness and hygiene are well maintained in rooms and guest can stay with full safety.
We generally do receive many compliments about the high cleanliness standards in our rooms but on this occasion it was definitely not up to standards, this has been discussed with our senior housekeeping team and front office manager and corrective action will follow. We will using new set of guidelines to thoroughly check and inspect the rooms to confirm highest level of cleaning standards in future.
I hope, you will give us a second chance to change everything and to showcase you best hospitality experience nest time. You may contact me through the following email in case of any assistance and to make best offer for next booking h8889-om@accor.com. I will be honored to welcome you in person at the hotel.
Thank you once again and looking forward to hear back from you soon.

Sincerely,
Vikrant Chauhan
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2021

had a great stay but services was very slow can understand due to covid situation.Breakfast should improve a bit..Pool was fun.Hats off to the life guards their worked were beyond expectations.yes all the staffs worked extra hard to provide all the comforts to all the guests...

Date of stay: April 2021
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank bobby t
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vikrant Chauhan, Other at Mercure Pattaya Ocean Resort, responded to this reviewResponded 20 April 2021

Dear Valued Guest

Thank you so much for taking the time to share your valued review of your recent stay with us.
I am glad to learn that our hospitality was admired and met with your great impression since the very first moment of arriving into the hotel and also we are happy to have been servicing you on stay.
It is a pleasure to know that you really enjoyed the overall hotel facilities including fun-loving water park and hospitable lifeguard service.
I have noted your points regarding improvements and we will consider your comments for the betterment of our services for the future.
Thank you once again and we will do our best to create an even nicer experience on your next visit to the property.

Sincerely
Vikrant Chauhan
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews