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Reviews (510)
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All reviewsprivate beachpool access rooma deluxe ocean view roomcentara grouphotel decorationpool barshuttle busmain roadlong weekendfree shuttle serviceone bedroom suitebig balconywelcome drinkminutes walk awaykids clubclean beachsecurity guard
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Reviewed 29 May 2018 via mobile

Négatives points;

- Design of the hôtel is cold, unfriendly and dirty. Too many unlit area
- Room was smelly and humid, AC was off upon our arrival.
- AC very noisy, impossible to sleep at night
- Housekeeping staff just doing a very surface job, no vacuuming , just mopping the floor and surprisingly mopping the carpet as well...!?!? Purely lazy attitude :-(
- Breakfast spread is pathetic! poor selection, and low food quality. Staff is not clearing the plates at your table.
- Gym is under glass roof top, which you feel like being in a oven. Many equipments are out of service, and the yoga mat was really dirty. Electrical wires are all over the place see the attach picture.
- shuttle bus service thoughtful but silly. They don’t send you to down town but instead they drop you off to the nearest main road ...
- No management around . During the whole week we never seen the GM , staff are on their own without any guidance. I feel sorry for the team!


Positive points;
- Verra from front office was very good and efficient
- plenty free activities for kids at the pool/beach

Stayed: May 2018, travelled with family
Thank Mr-foodfanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pattaya Modus B, Manager at Pattaya Modus Beachfront Resort, responded to this reviewResponded 30 May 2018

Dear Mr-foodfanati,

Thank you for sharing your comments on your last stay with us on this platform.
We are really sorry to hear that we did not meet your expectations. Thank you for sharing with us very valid points, we are currently looking into new ideas to improve our services.
With this in mind, we once again thank you for your feedback and we most certainly do look forward to welcoming you back if you decide to give us another chance to change the poor impression you are now under.
Sincerely Yours,

Vera N.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018 via mobile

Pleasant atmoshpere, great staff, wonderful rooms. Very nice beach with plenty of activities to do around the resort area. Kayaks are available on the beach, volleyball nets on the beach and on in the pools. Very pleasant stay indeed.

Stayed: May 2018, travelled with family
Thank Poom U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pattaya Modus B, Manager at Pattaya Modus Beachfront Resort, responded to this reviewResponded 29 May 2018

Dear Kesawan,
Thank you for staying with us and writing about your honest experience. The team and I are very happy to learn that we made your holiday was pleasant, were able to meet your expectations in every possible way and that you enjoyed the design, location and our beach activity.
We are looking forward to welcoming you back to Pattaya Modus resort during your next visit to Pattaya.
Kindest regards,

Vera N.
Assistant Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2018

We were greeted by Tan from the reception desk, who showed us a couple of rooms until we settled for the one that would suit us best - a very nice room with an amazing view.
This is a beachfront property with private beach and free sunbeds and towels. Swimming pools are not the biggest but there is some room to have a decent swim.
Breakfast was superb, other meals very good as well.
Staff was always attentive and caring.
Rooms could be maintained a little better - especially pillows, chairs and the glass on the balcony could be cleaned on a more regular basis - it looked dirty and not inviting.
During the stay my wife suffered from a severe heatstroke and even after midnight the staff arranged an immediate transport to the hospital with the hotel's shuttle but - very much appreciated - and also kept enquiring about her health.
Our checkout was coincidentally handled by Tan as well who kindly offered called the our driver to confirm the pickup which we were a bit worried about was getting late.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pattaya Modus B, Manager at Pattaya Modus Beachfront Resort, responded to this reviewResponded 23 May 2018

Dear Robert W,

Thanks so much for taking time to review.

From your feedback, it sounds like your experience truly brought joy with every moment. At Pattaya Modus Beachfront Resort, we strive to create memorable experiences for every single guest - it is wonderful to know that this was achieved during your stay. Thank you as well for complimenting our great Thai Western breakfast buffet, our private beach, and beautiful layout swimming pools. Your feedback regarding the quality of the service have been shared with the team for their motivates to continue on this journey of excellence.

Thank you again for your feedback. Our team and I truly hope to welcome you back soon for another beautiful stay.
Sincerely,

Vera N,
Assistant Front Office manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2018

the front desk Ms.booky was really on the mark and very helpful during my visit at the resort , during the month of Jan 2018

she was very professional and very helpful towards the guest and to others that i notice during my stay there and individual looks forward to my next trip back to the Pattaya area in the future.

that is the kind of individual that others should look to for training and guidance in good customer service .

Thank you for a job well done and keep up the very good work…

Room Tip: 5th floor Deluxe Ocean View
  • Stayed: January 2018, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank Calvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pattaya Modus B, Manager at Pattaya Modus Beachfront Resort, responded to this reviewResponded 23 May 2018

Dear Calvin M,

Thank you for staying with us and for giving us your wonderful feedback regarding your stay here at Pattaya Modus Beachfront Resort. Thank you as well for your friendly words regarding Ms.Booky, she is for sure a great example of great service and friendliness and you put a smile on her face.
Looking forward to welcoming you soon here again with us.
Once again, we are grateful for your comments. If you find yourself in Pattaya again, we would love to host you.
Yours sincerely,

Vera N,
Assistant Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2018 via mobile

We come with 2kids first room got a cigarette smell so we move to 2nd room got a toilet smell. And my 2kids want to swim but swimming pool is too dirty.
Breakfast is not good
Decoration of this hotel is like dungeon feel cramp.
Kids club is musty
We ask for check out at11.00h but everything finish around noon.

My kids love canoeing and the front clean beach

Stayed: May 2018, travelled with family
1  Thank Phairpilin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pattaya Modus B, Manager at Pattaya Modus Beachfront Resort, responded to this reviewResponded 23 May 2018

Dear Phairpilin L,

Thank you for sharing your impression over your experience at Pattaya Modus Beachfront Resort.
We are really sorry to hear that we did not meet your expectations, we are currently looking into new ideas to improve our services.

We are located right in front on the Wong Amat beach and has easy access to most of the touristic places in and around Pattaya.
Our hotel has the best location from the busy Pattaya city which allows you to enjoy our private and peaceful beach.

Pattaya Modus Beachfront Resort is modern loft design lend themselves well to a contemporary style of décor, with sleek lines and smooth surfaces. This design combines a variety of natural materials like wood and stone with manmade elements such as glass and stainless steel for a chic, modern look.

With this in mind we once again thank you for your feedback and we most certainly do look forward to welcome you back if you decide to give us another chance to change the poor impression you are now under.
Sincerely,

Vera N.
Assistant Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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