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Reviewed 17 January 2017 via mobile

Rarely do you come across a property which is as commercial as Royal Cliff and still so private and with a character. We stayed at the beach terrace hotel and we loved every bit of it. The rooms and the location is exceptional. The service and food only elevated our experience. Walking street was just over a km away but we just didn't want to leave our private beach and our balcony with exceptional view. I would recommend that you stay at beach terrace over other towers, though I didn't stay at others so I can't fault them. Do not miss if you are heading to Pattaya. Little expensive but worth every penny.

Stayed: December 2016, travelled as a couple
Thank runningrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Terrace, responded to this reviewResponded 30 January 2017

Dear Valued Guest,

We thank you immensely for taking the time to share your experience with us and truly appreciate your incredibly kind words.

It was a real pleasure to read your review and to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion.

Your gracious comments and praises about our resort have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do.

I would like to use this opportunity to thank you again for the positive review and hope that it won’t be too long before you visit us again! In the meantime, please stay connected with us on Facebook or follow us on Instagram. You can also check out our special offers on our website.

It was a pleasure to have you as our guest!

With kind regards from the entire team,

Prem Calais
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017

Undriendly staff, not English speaking, very slow check in, can't connect more than one device to Wi-Fi, very very slow wi-fi, small rooms. More than anything else, guest relations control everything including taxis. You will pay triple the taxi fare for everything. You don't have an option. You are like a prisoner in this hotel. Food quality is very bad and you pay humongous amount of money for garbage.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
5  Thank Roger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Terrace, responded to this reviewResponded 30 January 2017

Dear Valued Guest,

Thank you for choosing to stay at Royal Cliff Beach Terrace.
We have read your feedback and all your issues has been addressed. We apologised if the check in was slow and if some of the staff seems unfriendly. As for the Wifis you can connect upto 2 devices per room. Should you wish to have more devices connected you can ask our guest relations team.

On your claims about Taxis we can assure you that we do no receive any commissions from them. We cannot control how much they charge people. But what we have done is spoken with the local authority and the taxi company to charge a fair price.

We are sad to see that you did not experience the 'true' Royal Cliff hospitality.

If you do give us another chance in the future you will see why many guests compliments us.

Warm regards,

Prem Calais
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2016 via mobile

We decided to stay at this hotel for our anniversary and booked the beach terrace honeymoon suites. The hotel management arranged for an anniversary cake and decorated our room with flowers which was a pleasant surprise. The property is located on a hill so offers amazing views of sunrise and sunset. Would recommend this place to anyone looking for a romantic getaway!

Stayed: December 2016, travelled as a couple
Thank Mohit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Terrace, responded to this reviewResponded 21 December 2016

Dear Valued Guest,

Once again, congratulations on your anniversary and we wish you many more happy returns to come. We try our best to make your special occasion outstanding.
Our exotic boutique luxury hotel provides the perfect ambiance for romance.

Thank you for taking the time to extend your kind feedback on TripAdvisor and you would be pleased to know that we have shared it with our associates who are most grateful for the kind compliments.

We are sincerely looking forward to having you back again in the near coming future.

Thank you very much indeed.

Warm regards,

Prem Calais
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2016 via mobile

Best hotel in Pattaya. Good food good rooms. Romantic place to live in.beach is nice and clean.enjoy sunset at beach.u can do cycling and enjoy sunrise with chirping sound of birds.staff is also very cooperative especially at the front office.

Stayed: December 2016, travelled with friends
Thank RaviA655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Terrace, responded to this reviewResponded 19 December 2016

Dear Valued Guest,

The team and I would like to take this opportunity to thank you for your time and positive feedback on our property not to mention for sharing it with all the other TripAdvisor readers as well.

It was a real pleasure to read your review and to see how much you enjoyed your stay. We are delighted to know that we have indeed succeeded in making your stay an enjoyable one.

Your kind words are very motivating to the team and will certainly encourage them all to strive further taking the service delivery to the next level.

I would like to use this opportunity to thank you again for the kind review and trust that it won’t be too long before you visit us again! In the meantime, please stay connected with us on Facebook or follow us on Instagram. You can also check out our special offers on our website.

It was a pleasure to have you as our guest!

With kind regards from the entire team,

Sincerely Yours,

Prem Calais
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2016 via mobile

Currently staying at Royal Cliff Beach Terrace until the 14th for our anniversary and I am absolutely appalled at the level of service here. My partner arranged some complimentary anniversary cake and fruit as a surprise for our arrival which was infested with ants, more so the ants were all over the room. Disgusting. We moved rooms, which took a lot of time considering, however I will say the rooms are great. We then ordered ice so we could have a drink and go out (at a cost of $2) which took 40 minutes to arrive to the room after repeated (3) phone calls to room service and reception. Another issue arose when went out today and asked for our room to be cleaned and made up, upon returning 6 hours later the maids had passed our room and it was not serviced. The excuse given was that they had a lot of check outs and check ins?!? Crazy. What gets me more annoyed is that when you bring these issues to the attention of the guest relations/management they simply say "it will be better from here on out" - not acceptable considering we are here for a short 4 nights to round off our month long trip in Thailand and celebrate this special occasion. Also in my opinion, coming from a hotel management background myself, this is never the level of service I would accept or expect. This simply would not fly in any of the 5* hotels I have had the privilege of working for. The setting is beautiful don't get me wrong but it is seriously tainted by the appalling service and attention to detail. Im shocked. I would NEVER stay in a Royal Cliff Hotel EVER again and would highly recommend anyone who wishes to stay here to consider your options of which there are many in Pattaya with superior settings, rooms and SERVICE for the same $.

Stayed: December 2016, travelled as a couple
1  Thank Louie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Terrace, responded to this reviewResponded 9 January 2017

Dear Valued Guest,

Thank you for your compliments about our rooms and beautiful settings.
We apologise for some of the shortfalls in our service to you. Let me address each point you raised. About the cakes as this is a tropical country if any food is left outside then it can quickly attract ants. Be assured that our hotel is very clean and we ask the pest control company to visit us regularly. We apologise for our slow service from the room dining team and housekeepers.

This is unlike the normal Royal Cliff hospitality. We have already addressed each issue and will improve in the future.

Best wishes,

Prem Calais
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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