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Royal Cliff Beach Terrace
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Reviews (298)
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Reviewed 18 November 2016

The Royal Cliff Terrace is one wing of the Royal Cliff Resort. All the rooms face the
beach and sea, with I suppose varying views depending on which floor you are on.

Rooms
These are a reasonable size, and are of a long and narrow design. The bed is nice and big, and there is also a seating area near the patio doors with a table, sofa and easy chair. The balcony directly faces the sea, and there are 2 full sized sunbeds on it that catch the sun very nicely from early afternoon. There are tea and coffee facilities in the room, and there is always adequate complimentary bottles of water left in the room. The bathroom is a reasonable size, but it is a glass walled design with a curtain on the inside to protect your modesty. One flaw with this though, is that if anyone goes to the bathroom in the night, it lights up the entire bedroom.

Pools and Beach
There are several pools on site, and we found them very nice, clean and often quiet. The infinity pool is particularly nice. There is a small beach down from the rooms by either stairs or a lift. There are sunbeds and umbrellas on the beach, and it seemed to kept pretty clean.

Restaurants and bars
We only used the Breezio beachside restaurant, which was a lovely location for a couple of lunches. The food was nice and well presented. We used the sunset bar a few times which has views over the sea and some very nice seating. They have a happy hour from 5pm-7pm with buy one get one free offers. This bar never really got busy at all for some reason.

Activities
We attended a session at their Thai Cooking School, which was a great experience and the staff were all fantastic, making it both informative and fun. They even have a nice dining room where you can eat your creations. I would thoroughly recommend trying these cooking classes.

Overall
The staff here were all friendly and helpful. The resort appeared clean if a little dated in some areas. Room was fine, and we enjoyed the beach and pools. The main issue for us was the distance from central Pattaya, which necessitated a 15 minute taxi at a cost of about THB250 each way (the hotel can helpfully arrange the outward leg for you). This probably isn’t an issue for most people staying here though, as it seems to be mostly used as a resort hotel where guests stay onsite in the evenings and do trips during the day.
If the distance from central Pattaya isn’t an issue to you – then I would recommend this hotel.

Room Tip: Higher floor might be a better view of the sea
  • Stayed: October 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank KevJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Terrace, responded to this reviewResponded 19 November 2016

Dear Valued Guest,

We would like to thank you very much indeed for taking the time to share your experience with us and truly appreciate your high regards for the Royal Cliff Hotels Group.

It was a real pleasure to read your review and to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion.

We were most delighted to hear that you were very pleased with the room, our various swimming pools as well as the level of service rendered by our team members. The Breezeo restaurant is definitely a very popular dining venue as well as the other 10 award winning restaurants on property. It is also very nice to know that you have thoroughly enjoyed our cooking class conducted by our culinary team at the Royal Cliff Grand Hotel of which we have received endless high reviews.

These wonderful feedback have been shared with all concerned and will only motivate them to further enhance our service standards.

I would like to use this opportunity to thank you again for the kind review. We hope it won’t be too long before you visit us again! In the meantime, please stay connected with us on Facebook or follow us on Instagram. You can also check out our special offers on our website.

It was a pleasure to have you as our guest!

With kind regards from the entire team,

Kind regards,

Prem Calais
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2016 via mobile

A peaceful place with a nice beach which made us feel to be on a island. Everything perfect here. The best Restaurant of Pattaya is also here and very close to the city. A paradise in Pattaya with the touch of luxury.

Stayed: November 2016, travelled as a couple
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Terrace, responded to this reviewResponded 29 November 2016

Dear Valued Guest,

We thank you immensely for taking the time to share your experience with us and to the other readers. We appreciate your incredibly kind words.

It was a real pleasure to read your review and to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion.

Your encouraging comments and praises about our entire resort especially on our restaurants have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do.

I would like to use this opportunity to thank you again for the positive review. We hope it won’t be too long before you visit us again! In the meantime, please stay connected with us on Facebook or follow us on Instagram. You can also check out our special offers on our website.

It was a pleasure to have you as our guest!

With kind regards from the entire team,

Kind regards,

Prem Calais
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2016

Stayed end of October for one week before moving to The Royal Wing for one week. We have stayed here many times and it didn't disappoint. Housekeeping even moved the safe from floor level to where the fridge was and put fridge below it as we could not access it while on the floor. Nothing was too much trouble for them. Buffet breakfast was super at Panorama Restaurant. Somchai, one of the waiters, remembered us from previous visits and took control of our every need. He remembered everything we required and he would go and collect it for us. It was like eating a la carte! He is superb. The only thing that lets us down is the Lobby Lounge. Every year we keep hoping there will be good musicians and singers but, sadly, it does not happen. We can remember when a Phillipine band played in there and it was very busy. We had one drink in it this time, as we did last time, and left as there were no other guests and the entertainers did not even look at us and looked as if they would rather be somewhere else. If this was sorted out we are sure more people would stay in the Hotel in the evening. In any event we loved everything else.

Room Tip: All rooms overlook the sea
  • Stayed: October 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank glaluvthai30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Terrace, responded to this reviewResponded 29 November 2016

Dear Valued Guest,

We thank you immensely for taking the time to share your experience with us and to the other TripAdvisor readers. We appreciate your incredibly kind words.

It was a real pleasure to read your review and to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion.

Your gracious comments and praises about our resort especially on the efficiency of the Housekeeping team as well as Khun Somchai from the Panorama Restaurant have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do.

On another note, we have already addressed your comment with our live performers at the Lobby Lounge and do accept my sincere apology on the matter.

I would like to use this opportunity to thank you again for the review. We hope it won’t be too long before you visit us again! In the meantime, please stay connected with us on Facebook or follow us on Instagram. You can also check out our special offers on our website.

It was a pleasure to have you as our guest!

With kind regards from the entire team,

Kind regards,

Prem Calais
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2016

Awful hotel. In need of a huge refurbishment and new management/policies. Towels were dirty in the room and blood stains on the curtains from previous guests. Beds are extremely hard and ridgid. Staff and service is awful and do not really care about the guests. Initially asked for extra towels to two maids, both refused to give them to me. I called twice and still no towels came. Finally hours later after complaining I got my towels but way less than I had requested.

We dropped a bottle of oil in the room and when the made cleaned, instead of cleaning the oil she mopped the oil around the entire room. Leaving us with an extremely dangerous and slippery floor. Never got cleaned properly.

We invited some friends to our room for drinks and got charged a visitor fee per person (330/baht), despite them not staying in the room for the night. You must meet the guests at the counter and sign paperwork with them and pay the fees before they can come back up.

We ordered some room service and some take away at the same time. Hotel refused to let the driver even into the hotel grounds based on policy. The hotel is very famous for allowing guests to bring hookers to the hotel, yet won't allow a driver to bring food to the hotel as in their words "have many restaurants to eat at on the grounds". Totally disrupts the guest experience and basically the hotel wants all revenues spent by guests to stay within the resort.

Asked to be put through to duty manager and they refused. STRONGLY recommend you do not stay here if you want any service.

Room Tip: Ask for a newer room and be cleaned twice.
  • Stayed: November 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Sohan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Terrace, responded to this reviewResponded 29 November 2016

Dear Valued Guest,

Thank you very much indeed for choosing to stay with us on your recent visit to Pattaya as well as for sharing your feedback with us.

We regret to hear of the shortfall in service that you had experienced and the impression that it had left on you. Please be assured that I have addressed the issue with the concerned Manager that corrective steps are taken on how our team member cleans after the oil spillage episode. On the subject of extra towels, the hotel is most delighted to provide our guests with an additional towel when requested and fresh clean towels will be replaced daily once the maid has made up the rooms just like that of other hotel standards.

For guests who wishes to bring a visitor back to their room will be charged a nominal fee ( for security process check ) as we place the welfare our guests’ security and safety as a priority to ensure that the concerned guest as well as other residing guests’ belongings are safely intact after the departure of their visitor.

As practiced by most hotels, we do allow our guests to order food from outside and can delivered to our main entrance to be collected by the guest who had placed the order externally as again, we at the Royal Cliff Hotels Group places our guests’ privacy and security as a top priority and to have a motorbike rider who are generally not hygienically dressed wandering around in the lobby area as well as hotel room corridors jeopardizing security is deemed unacceptable.

I sincerely hope that you will visit us again in the coming future in order for us to extend our genuine hospitality that the Royal Cliff Hotels Group is known for.

Thank you very much.

Kind regards,

Prem Calais
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2016

spent 5 nights in october. it was off season so there was very few guests which was perfect for us.
the hotel is perfectly located just outside the city center.
you can go downtown any time on a short taxi ride.
all rooms have a superb sea view.
room was big and clean.
staff is very attending to every need.
there are 4 swimming pools. the endless pool is the most beautiful and some times gets crowded.
swimming in the sea of PATTAYA is not recommended because it is not clean.
if you want to get an "island feel" get a privet speed boat just south of the hotel for 2000 baht and go to the nearby island of Koh Lan. go to the south-most beach of the island - Nual beach. its the most clean, quiet and relaxing on the island. you have many sun beds and some small restaurants. for the price you paid you have the speed boat with you all day long. just wave and he takes you back to the hotel just 20 min. away.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ira L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Terrace, responded to this reviewResponded 8 November 2016

Dear Valued Guest,

We thank you immensely for taking the time to share your experience with us and to the other TripAdvisor readers. We appreciate your incredibly kind words.

It was a real pleasure to read your review and to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion.

Your gracious comments and praises about our resort as a whole especially on the cleanliness of rooms, staff service quality as well as our swimming pools have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do.

I would like to use this opportunity to thank you again for the positive feedback. We hope it won’t be too long before you visit us again! In the meantime, please stay connected with us on Facebook or follow us on Instagram. You can also check out our special offers on our website.

It was a pleasure to have you as our guest!

With kind regards from the entire team,

Sincerely yours,

Prem Calais
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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