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“Let down by swearing on Music around pool” 4 of 5 bubbles
Review of Hard Rock Hotel Pattaya

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Hard Rock Hotel Pattaya
Ranked #17 of 441 Hotels in Pattaya
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Let down by swearing on Music around pool”
4 of 5 bubbles Reviewed 10 February 2012

I stayed for 3 nights between 7th - 10th Feb 2012 and have stayed on previous occasions.

As always staff are very good and sea view room has a great view. Pool one of the best in Pattaya.

Main reason for stayinghere is because we travel with our young daughter and on past occasions the hotel has been child friendly.

We also get the beach side cabannas which are a must.

However what let it down this time was the type of music being played at poolside, lots of rap songs at high volume with all the swear words left in.

Not great with a large number of kids around. I did tell reception and was told "thats a good point" and she took my room number.

Unfortunately the music continued and we had to leave the cabanna early. No contcat was made to follow up my concerns.

If didnt have to leave the pool area early then would probably get a 5/5.

Room Tip: Sea View is a must - great views
See more room tips
  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRock_Pattaya, Executive Assistance Manager at Hard Rock Hotel Pattaya, responded to this review, 15 February 2012
Dear Chris J,

Firstly, we would like to thank you for your recent visit to us, and we are heartened to hear that you enjoyed your stay with us with the exception of the inappropriate music being played at the pool.

On this particular matter, please accept our sincerest apology to you and your kids. We did indeed stop the music and review each track, and I understand that my colleague, Khun Ann came to see you on this. Thank you for pointing this out to us.

It's through feedbacks that we can hope to improve.

Once again, thank you and we look forward to welcoming you back to Hard Rock Hotel Pattaya soon.


Best regards,
Patrick Ng W C
Executive Assistance Manager
Hard Rock Hotel Pattaya
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (294)
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English first
United States
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 9 February 2012

Was there from the 3rdFeb till 7thFeb. My partner and i was sooo happy and satisfied with the stay from day 1 right up till day 5!

Staff at Hard Rock is super friendly and make our stay feel so relax. Always with a smile on their face, warmth greeting. The Swimming pool is big and nice. Can never get bored with the activities arranged for guest.

Breakfast comes with a wide varieties. Cosy and beautiful atmosphere. Rooms is gorgeous. The bed and pillows are soo comfortable. Houskeeping did a great job in making the room nice and clean.

Compliments to staff Simon and two thumbs up to Kevin both from Concierge team for being efficient and helping us with the arrangments visiting around pattaya. Kevin gave alot of advices, trememdously good places of attractions which is not to miss out. We are really am happy with the service given by Kevin! And not forgetting Simon, always going the extra mile to make our stay in Pattaya a memorable one!

We are so satisfied with the Hotel. Like they say You can check out anytime but you can never leave! A definite come back to Hard Rock Pattaya just for the Hotel!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SunSandSea_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 6 February 2012

a terrific place to stay pool room food staff is great we will come back many times more

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mersmak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uddevalla, Västra Götaland, Sweden
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 6 February 2012

This is my second stay at Hard Rock hotel in Pattaya and it´s really my favorite place to stay. Located in the middle of Pattaya city with only a short walk to the new shopping mall Central Festival. This resort lives their own life in this crowded city and offer a secluded place to relax and have fun. Around the pool is where everything happens and I must say that I admire the pool staff that try hard to activate everybody with different activities. Our six year old daughter really loves this place and especially the foam party. Friendly staff, generous benefits in Kings Lounge (the two top floors with a private lounge) and new renovated rooms with very soft beds (that´s not so common in Thailand). This is just the place to stay in Pattaya.

Room Tip: The rooms heading south of Pattaya centrum offer the best view.
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mathias C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 February 2012

The bath room still very small after decoration. swimming pool is excellect but the water not clean enough. Sauna room is great & free for room guest. The reception staff is helpful. locate in main street of city heart but need to take local taxi to Big C...shopping mall. Many many Russia & Korean guests inside the hotel.

Room Tip: must try their breadfast which is very good
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  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chicagocitynight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRock_Pattaya, General Manager at Hard Rock Hotel Pattaya, responded to this review, 9 February 2012
Dear Chicagocitynight,


Thank you for choosing to stay at Hard Rock Hotel Pattaya, and for recommending us !

The size of the bathroom has in certain room types, been enlarged but structural factors have limited what we could do. And thank you for pointing out the need to improve the cleanliness of the water; we will review our water treatment and cleaning schedules. Thank you for your feedback.

There are several Big C's in Pattaya; indeed one is 10 minutes away by taxi, but the closest one is 10 minutes' walk away. Also very close by is the new Central Festival Shopping Mall, the largest in Pattaya.

Warmest regards,
Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Pattaya

Property: Hard Rock Hotel Pattaya
Address: 429 Moo 9, Pattaya Beach Road | Cholburi, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Pattaya
#10 Family Hotel in Pattaya
#12 Spa Hotel in Pattaya
#12 On the Beach Hotel in Pattaya
#16 Luxury Hotel in Pattaya
#17 Romantic Hotel in Pattaya
Price range (per night): ₹ 5,565 - ₹ 10,868
Hotel Class:4 star — Hard Rock Hotel Pattaya 4*
Number of rooms: 320
Official Description (provided by the hotel):
Located an hour and a half drive from Bangkok, for work, play, meetings or parties, there is something for everyone and everything that rockers would wish. The 323 rooms & suites include exceptional Rock Star Suites, new accommodation for families with kids, luxurious digs for Composers and Executives, and Sea & City view Deluxe rooms for those on a break, to chill or to work. ... more   less 
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Also Known As:
Hard Rock Resort
Hard Rock Pattaya

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