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Reviews (2,433)
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Reviewed 16 July 2018 via mobile

We stayed in room 814 on the Club level, this room had 2 x Queen beds with a large shower, bath tub and large balcony with sea views.
The room itself was a little dated and did have stained carpet but was adequate for our needs. They should try to keep up with making sure all rooms look modern and nice.

The staff in the Club level are extremely good, they are very friendly and always trying to help.

Breakfast in the hotel is very good, an excellent choice that is keep well stocked.
We did the Seafood buffet on Saturday night and the food was very good with a good variation to choose from, highly recommend trying this.
Room service food was also good, the whole time we were there the only thing we didn’t rate was a Margarita pizza.

There are 2 pool areas in this hotel, the one where the kids club is looks quite dated and could do with being refurbished.
The other pool was nice and appeared to be a more recent addition had a jacuzzi too.

The hotel is in a great location, easy to get to places to eat, shopping malls and kids play areas by car or taxi. It is also on the quiet end of Beach road.

Overall we enjoyed our time at the Dusit and we will be staying there again, hopefully they will continue to refurbish the areas that look old to make this an excellent hotel.

Stayed: July 2018, travelled with family
1  Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neoh Boon K, General Manager at Dusit Thani Pattaya, responded to this reviewResponded 5 weeks ago

Dear Adam K,

Many thanks for your feedback and recommendation. Very glad that overall you enjoyed your stay with us. I take note of your appreciation on our staff and the excellent service. I'm proud of them and they are an asset to the resort. With regard to the room, I apologize for not fully meeting your expectations. Rest assured, we will continue to update our facilities as part of our continuous maintenance of this Grand Dame.

Looking forward to welcome you back on your next visit.

Graciously yours,

Neoh Kean Boon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018

Comfortable, clean and reliable bedroom and facilities.
Staffs are very friendly at all receptions and shops.
However, beach is very dirty and can't enjoy the sand and sea water.
Thai foods were great as Dusit's well-known standard for Thai food : )

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
1  Thank thiranart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neoh Boon K, General Manager at Dusit Thani Pattaya, responded to this reviewResponded 16 July 2018

Dear thiranart,

Thank you for taking the time to post your review. We appreciate very much your feedback and are glad that you are happy with your stay. I take note of your appreciation of our rooms, staff and Thai food. We will definitely do our utmost best in keeping the beach closest to our property clean.

Looking forward to your next visit.

Graciously yours,

Neoh Kean Boon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018

Having been a regular visitor to this hotel over many years, it never fails to amaze us. Unfortunately we could not visit last year due to my husbands ill health. As soon as we arrived the Bell Staff recognised us, calling us by our first names and welcoming us back home. Then we went into reception and met up with Apple and her welcome was overwhelming. Our room was a beautiful sea facing one, with all the amenities you need, walk in shower, which is a must for us older generation. Also the views are stunning and now they have more or les finished the renovation of the beach, it is looking much better. Would like to say a big Thanyou to Khun Neoh Boon, Khun Pramot for their lovely welcome. Also the new food and beverage manager Pom, who was a very bubbly person. This hotel is by far the best as it is far enough away from the hustle and bustle of Pattaya city but near enough to enjoy all that Pattaya has to offer. We will be back in October to our second home. Once again thankyou to all the staff at Dusit Thani Pattaya. You are all a credit to the Dusit Group.

Room Tip: Sea facing on a high floor to make the most of the glorious sunsets and views.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Dusit Worldwide Co. Ltd
4  Thank pollygavin46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neoh Boon K, General Manager at Dusit Thani Pattaya, responded to this reviewResponded 16 July 2018

Dear pollygavin46,

Thank you so much for a wonderful review. It pleases us a lot knowing that our guests had enjoyable time while with us. I take note of your sincere appreciation of our staff's exceptional service. It is certainly our pleasure to be part of your fond Pattaya memories and thank you again for your continuous support in always choosing to stay with us.

We look forward to your next visit.

Graciously yours,

Neoh Kean Boon
General Manager

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Reviewed 15 July 2018

Turn down service. Enough said. It's the simple things that make you appreciate certain hotels, and Dusit Thani in Pattaya provided those simple things.

Upon walking through the doors and seeing a "park" in the middle of the hotel, you are left wondering why you are here on a business trip and not a vacation. Each floor has beautiful beach views in common areas.

After a smooth check-in (and equally smooth check-out), you go to your room which is spacious and comfortable. After just a brief trip to the beach (not the cleanest), I returned to my room to find that the staff had prepared my bed, drawn the curtains, and added a little extra touch (water and slippers by the bedside). So welcoming.

Breakfast the next morning had the vast buffet that makes it difficult to choose, yet every choice is worth it. The business facilities were also clean and well-maintained by hotel staff. It may have been a work trip, but it felt a little like a vacation.

  • Stayed: July 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank BBdesu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neoh Boon K, General Manager at Dusit Thani Pattaya, responded to this reviewResponded 16 July 2018

Dear BBdesu,

Thank you so much for your review and for selecting to stay at Dusit Thani Pattaya. Very happy to read that you had overall enjoyed your stay with us. Too bad you did not have enough time to fully enjoy the resort and explore places of interest of Pattaya.as it was a business trip.

We welcome you back for a leisure visit and hopefully a longer stay period.

Until then, stay well.

Graciously yours,

Neoh Kean Boon
General Manager

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Reviewed 14 July 2018

The hotel is in a great spot and the staff are great. But if booking this hotel , you will need to book the grand club room to get the service you like and the rooms that are not to bad as the base rooms need work.

Room Tip: When booking this hotel, book the grand club rooms as the base rooms are looking tried, but the club rooms are not so bad
  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank jumdig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neoh Boon K, General Manager at Dusit Thani Pattaya, responded to this reviewResponded 16 July 2018

Dear jumdig,

Many thanks for your review and recommendation. Very glad to know that you prefer our location and Club Grand room. I also take note of your appreciation for our staff and the services provided.

Looking forward to welcome you back.

Graciously yours,

Neoh Kean Boon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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