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Dusit Thani Pattaya
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Reviews (2,325)
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Reviewed 9 December 2017

The rating of this review is down to the issue we had on this occasion.

The location is great right at the North End of Pattaya, Beach Road is to the side of the hotel and there are plenty of Baht Buses to take you to the centre of Pattaya and the entertainment areas.

There are plenty of shops, laundry’s, restaurants right outside the door of the hotel.

Having stayed in a Cabana Room at this hotel in 2014 on this occasion we decided we would book a Club Grand Room which is on the 08th Floor.(Top Floor)

Check in took a matter of minutes and even though we were early our room was ready and our luggage was there a couple of minutes after us.

The staff are lovely, professional and do a great job.

Staying in the Club Rooms gives you a choice of restaurants for Breakfast, The Peak Chinese Restaurant or Cascade the main restaurant. We ate in both for breakfast. Cascade is very busy and when it’s very busy service for hot drinks can be hit and miss.

Our preferred restaurant for Breakfast was The Peak Chinese Restaurant it was lovely, it had a good selection of hot and cold items, was quieter and had a more relaxed atmosphere.

The all day tea and coffee and soft drinks in the lounge was great unfortunately that doesn’t include around the pool and several guests were taking drinks from the lounge to have by the pool even though it asks you not to.

The Club Grand Room was large with the bathroom and clothes storage area and safe all in an open plan style. The bedroom was separate and large.

There was a good selection of channels on the TV.

Evening Cocktails starts at 1730. The area it is held in is not big enough for the amount of guests that descended to so additional chairs have to be put out around the lifts and anywhere else just to try and get them in. People start sitting down at 1700 just to make sure they can get a seat.

On our first night we had plans but thought we would have a quick drink in the lounge before going out. As we walked into the lounge which is also where the lifts are, people were standing up so we decided not to bother and went straight out.

The following evening we decided we would see if Evening Cocktails was worth it when we walked in at 1710 there was already a few other people there who told us you have to get here early for the Free Drinks.

The selection of food and drink on offer was good.

We didn’t go to evening Cocktails again as we couldn’t be bothered with the time restraints it placed getting there early to get a seat.

The hotel also holds special events, weddings, parties etc which we knew about from our previous stay. On this occasion a letter was left in the room stating that one of the pools would be closed for two days for a special event.

This was not a problem as there are two large pools anyway so there is plenty of room.

The wedding started around the Chaba Pool in late afternoon and then moved into one of the hotel Function Rooms for some unknown reason the hotel had allowed the wedding to have all night music until 0600.

A complaint was made at 0300 to the duty manager which the music then got louder. I was told it will be going until 6 am.

If you were in the wrong part of the hotel as we were we could here people talking and the music 8 floors down which resulted in a night of no sleep.

I complained to the Club Floor Manager who apologised and said she would be speaking to the management team. Even while I was speaking to the Club Floor Manager others were also complaining.

As I had complained about the noise I was told I wouldn’t have to pay for that night but they would move our room as the wedding would be going on again for a second night and it should be slightly quieter if they moved us but the management team would speak to the organisers about the noise.

At the thought of possibly having another disturbed nights sleep and the fact outside events seem to be more important than guests who are just staying in the hotel we decided to cancel our reservation we then moved to a hotel in South Pattaya.

I have no problems with a hotel having outside events in the hotel but to not put a time restriction on music so guests can get some sleep and enjoy there own holiday surprises me.

I will not stay in this hotel on my next visit to Pattaya if you are considering staying at this hotel don’t bother booking a Club Room it isn’t worth the extra money. The amount of people at the Evening Cocktails it doesn’t compare to Club Floor Access at other hotels I have stayed in around the world.

The hotel location is great, the staff are great, the facilities are great. It seems to be guests staying in the hotel are second best to Functions taking place.

Stayed: December 2017, travelled as a couple
5  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitPTY, General Manager at Dusit Thani Pattaya, responded to this reviewResponded 11 December 2017

Dear John W,

Many thanks for your review and feedback. I offer my humblest apologies for failing to meet your expectations and for our remiss in ensuring your stay experience with us this time around was up to your satisfaction. I take note of all the points highlighted and rest assured we will make certain we coordinate better the events and functions that we regularly have. We definitely do not take priority over any guests or groups that we have. Almost all guest of events that are held in our hotel stays with us too and we do our utmost to accommodate all to the best we can.

Together with my team, let me reassure you that your sentiments are well noted and we are sorry for our shortcomings. I hope to welcome you back to a more satisfying experience.

With kind regards,

Neoh Kean Boon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2017 via mobile

im currently staying in this hotel for few days, im pregnant 4 months plus n i have another kid who is 4 years old, i ordered using food panda for my son’s lunch, and the delivery guy was stopped at hotel security gate , they called me n askd to walk to gate outside to collect the food, i askd for favor to bring the food to outside lobby as gate is quite far n its hot sun outside n i had to walk with my kid, but the manager Pramote and receptionist waraporn did not help. , they never write such rule in regards of ordering food outside , even if its their rule , they could have helped once but staffs were so rude , i have never seen such bad service anywhere else

Stayed: December 2017, travelled with family
2  Thank ayshumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, General Manager at Dusit Thani Pattaya, responded to this reviewResponded 10 December 2017

Dear ayshumi,

Many thanks for your review and comments. With regard to the incident of delivery of outside food to hotel, I understand that our Director of Rooms, Khun Pramot was willing to collect the food items for you after explaining that we do not allow delivery of outside food but you finally decided to collect them yourself.

I apologise for the misunderstanding but like any hotels or restaurants, I will not be allowed there and have food from other establishment delivered/served to me. We do have an elaborate in-room dining menu plus 3 restaurants and a very popular pastry/bakery gourmet corner for your dining convenience.

Again our apologies and thank you so much for your understanding. Wish you a pleasant stay.

With kind regards,

Neoh Kean Boon
General Manager



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Reviewed 9 December 2017

Was here for a conference. Large clean rooms with all the amenities to make your stay comfortable. The pool is very inviting. Breakfast has quite a choice of food to suit every palate. And since the property is large, there is a lot of walking that one has to do to get from your room to anyplace within the hotel. Would recommend this property if you are looking at a conference or at an event for a group.

Room Tip: Sea facing rooms.
  • Stayed: December 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Anand_Lobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, General Manager at Dusit Thani Pattaya, responded to this reviewResponded 10 December 2017

Dear Anand_Lobo,

Many thanks for your review and recommendation, it is very much appreciated !
We are very glad you had a pleasant stay and that everything was up to your expectations.

Together with my team, I look forward welcome you back, maybe for leisure this time around.

With kind regards,

Neoh Kean Boon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2017

I used to stay here when I was a kid (more than 20 years ago). During that time, this hotel was a very luxurious and prominent one with great service and location. This time round I have tried to stay here and found out that their hotel condition is still good and well-maintained. Air con is execellent and room quality is comfortable. However, breakfast is not very impressive compared with other 5* hotel in same area. However, faciliteis in the hotel are quite complete and room rate is not too expensive so more or less, it's quite a good choice if you wish to stay in Pattaya.

  • Stayed: December 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
1  Thank Sukit P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitPTY, General Manager at Dusit Thani Pattaya, responded to this reviewResponded 9 December 2017

Dear Sukit P,

Thank you for visiting us again after 20 years and also for your time in posting this review. We are glad that you enjoyed your stay and everything was to your expectations except breakfast. For us to improve further, it would be great if you could tell us what you like to see added into our buffet. We try our utmost best to have a variety of items as we cater for a large mix of nationalities.

Together with my team, I look forward to welcome you back when you next visit Pattaya.

With kind regards,

Neoh Kean Boon
General Manager

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Reviewed 7 December 2017

Nice Classic Hotel even 30 years old , They are not welcome for child . The Staff blame my 5 years old daughter about her shoes sound is too loud in the club Room , No available desk when Happy Hour in the Club Room .

Room Tip: If you have kids , dont come here ,by the waychoose pattaya bay view is better
  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank paswat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitPTY, General Manager at Dusit Thani Pattaya, responded to this reviewResponded 8 December 2017

Dear paswat,

Many thanks for your review and feedback. We are glad that you overall enjoyed your stay with us. Happy to know that our welcome was warm and we are a nice place for vacation.

i believe there is a misunderstanding about children not being welcomed. We are a family & children friendly resort and even have a kid's corner by our Chaba pool. It is just that at the Club Lounge area, in consideration and respect for other guests, we advise everyone to keep noise to the minimum. I'm sorry if this was not properly explained to you by our team at Club Lounge.

I take note of all the points raised and will surely look into them for improvement.

We look forward to your next visit.

With kind regards,

Neoh Kean Boon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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