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Traveller rating
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All reviews indian breakfast pool bar nice hotel comfortable stay walking street front office house keeping rooms are spacious hotel staff enjoyed my stay shan jonas alcazar
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Reviewed 14 November 2022 via mobile

The hotel was clean enough and the bed was comfortable; however, I was woke up in the middle of the night by a dunk customer trying to get into my room- when I called security it turns out he was so inebriated he couldn’t find his room.
Also, I witnessed several men bringing back ‘local ladies’ to their room….say no more. The hotel is located beside the sex tourist area.

Date of stay: November 2022
Trip type: Travelled solo
1  Thank rosie940
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jonas Sjostedt, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 17 November 2022

Dear Rosie940,

Thank you for staying with us. We are sorry for the inconvenience with the guest who went to the wrong room and try to open the door. Our security was there and took him to his own room and the day after we informed his tour agent as well in we don’t accept any misbehaving.

We have many satisfied and returning families and solo travelers.

Sunny Thai regards
The Management

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Reviewed 10 November 2022

Very well located hotel. Very easy to reach. Very good proximity to the beach. Entertainment facilities within easy reach. Recommended icecoffee. Very quiet hotel. Excellent room stuff and service. Recommendable

Date of stay: October 2022
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Review collected in partnership with Centara Hotels & Resorts
Thank gritsche62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jonas Sjostedt, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 12 November 2022

Dear gritsche62,
Your kind words will be shared with all of our team at Centara Pattaya Hotel. We are happy to hear you enjoyed your visit, and sincerely appreciate your comments.
Thank you for making Centara Pattaya Hotel your destination of choice in Pattaya.

We sincerely appreciate your support, and look forward to your return.

Sincerely yours,
The Management

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Reviewed 9 November 2022

Hotel is located at walking distance to Pattaya Beach, Bar Street and Auditorium for Alcazar show, plenty of street food available nearby, local transport is easily available, ATM, convenience store is also nearby

Date of stay: November 2022
    • Value
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Review collected in partnership with Centara Hotels & Resorts
Thank JAGTARSINGHADVOCATE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jonas Sjostedt, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 12 November 2022

Dear Jagtarsinghadvocate,
It was our great pleasure to be your accommodation in Pattaya. We are glad to know that you had a wonderful stay. Guest satisfaction is our top priority, and we strive to make each and every guest feel comfortable while staying with us. Your kind words are very much appreciated and are truly an encouragement for our whole team.
Once again, our most sincere thanks for your feedback. We hope to welcome you back soon.

Kindest regards,
The Management

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Reviewed 7 November 2022

Excellent location and top class customer service. The staff were very polite, friendly and helpful. I liked the 24 hour service. Would love to stay at this hotel next time. Overall a very good hotel.

Date of stay: October 2022
    • Value
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Review collected in partnership with Centara Hotels & Resorts
Thank gpmodi99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jonas Sjostedt, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 12 November 2022

Dear Gpmodi99,
Thank you for choosing to stay with us and for taking the time to share your recent experience. We are happy to see that your overall expectations was met. Your very kind comments are much appreciated and will be relayed to the team.
We look forward to see you here again.
Kindest regards,
The Management

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Reviewed 30 October 2022

I have stayed 2 days in the hotel and had mixed experience. Hotel staff denied to provide me extra pillow as we were 3 person and hotel staff not aware of kids club which is mentioned in the part of amenities

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
1  Thank pradip1111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jonas Sjostedt, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 1 November 2022

Dear Pradip1111,
Thank you for sharing your feedback with us and I regret to learn that we were not able to meet your expectations. At Centara Pattaya Hotel, we strive to create memorable stays for all our guests and your valuable comments are therefore even more so concerning. I sincerely apologize for the inconveniences you experienced and please rest assured that I have shared your feedback with the relevant Department Heads to rectify and to implement actions to prevent future recurrence. Despite the disappointing experience in our hotel, I truly hope you had an enjoyable time in Pattaya. I hope that you will contact us directly if your future travel plans bring you back to Pattaya as it would be our pleasure to take care of your arrangements personally and to ensure a better experience.
Sincerely yours,
The Management

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