Dear mikedE1200HT,
Thank you for your review and rating us after your recent experience at our hotel. We were delighted to know that you like our location which is at the prime location of the central of Pattaya city, perfect place to come for some fun, shopping and dining especially adjacent with Terminal 21. Anyway, you indicated you weren't satisfied with swimming pool as it wasn't conducive to your needs, we must to say sorry that did not live up to your expectations with this issue. However, the entire team and I strongly believe that it is only through comments like yours that will give us the opportunity to improve and becomes the best. Your detailed feedback will definitely assist us in achieving the goal we set forth for this unique property. Nonetheless, we do apologize for the shortfalls you experienced and the inconvenience caused throughout your stay with us. We do hope that, despite the shortfall experienced, you will allow us another opportunity to restore your faith in our hospitality in the near future.
Grande regards;
Kittipong Wongvan (Mr.)
Resident Manager