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“A Very Pleasant Stay” 4 of 5 bubbles
Review of Citin Garden Resort by Compass Hospitality

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Citin Garden Resort by Compass Hospitality
Ranked #167 of 440 Hotels in Pattaya
Hong Kong
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A Very Pleasant Stay”
4 of 5 bubbles Reviewed 15 September 2012

We stayed at the Citin Garden Resort for five nights and enjoyed a relaxing and very comfortable stay. The hotel is largely well maintained and attractive and is surrounded by a relatively small, yet very well manicured, garden. The hotel is let down slightly by its elevator- it looks somewhat beaten up, the doors seem to barely move and the whole thing clanks while in operation. A minor detail yet I found myself opting for the stairs just in case!

The room was of a good size (spacious yet cosy), simply yet tastefully decorated and was in a good state of cleanliness upon arrival. The bed is large and comfortable.

The room was equipped with aircon, a flat screen TV (many channels although few in English-admittedly in a foreign country this is to be expected), fridge, tea and coffee making facilities plus en suite bathroom. The bathroom was tastefully decorated and featured a "rain" plus standard shower. Wifi in the rooms is excellent.

The pool area is comfortable and features many reclining chairs. Very clean and tidy. There is a seating area adjacent to a bar and the kitchens which prepare a wide range of dishes which were very reasonably priced and very tasty.

Service in general was very good with a friendly welcome. However in this respect the hotel is somewhat let down by inconsistency- occasionally service was somewhat frosty and the staff seemed confused or surprised at the fact that they were being spoken to/asked something. This was rare however and we received excellent service, particularly from those in the poolside bar/restaurant. Unfortunately our last night at the hotel was spoiled slightly as the restaurant and pool area had been let out to a private function preventing other guests from using it. This completely dashed our plans for a relaxing evening in the pool followed by dinner in the restaurant and no notice was provided either when booking, in the meantime or in the days leading up to the function.

The location may be considered by some to be far from the main attractions of Pattaya but this is really no issue as a songthaew can be hailed almost directly outside the hotel and is a very short drive to the beach area/Walking Street. I'm unable to comment on the "free tuk tuk" service advertised by the hotel as I have no idea if it even exists.

Despite the few shortcomings, our stay at the Citin Garden was very enjoyable and the hotel provides excellent value for money. If the few drawbacks were addressed this hotel would be an incredibly strong contender for best value in the area.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SJJL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prathumsri, General Manager at Citin Garden Resort by Compass Hospitality, responded to this review, 20 October 2012
Thank you very much for your time to write and sharing your experience during your stay at Citin Garden Resort and we are delighted to learn that you really enjoyed our overall services including room, garden and LCD TV.As for the TUK TUK service which unfortunately had broken down just before your visit as alternative we had to temporary ones for the services but we now have a 12 seaters van service instead of Tuk Tuk.
Your kind compliments will be shared to our valuable staffs who will appreciate the recognition that you have given and will always be delighted to be of your service. We certainly hope that your future plans to Pattaya will include Citin Garden Resort and that we will have the opportunity to welcome you back with warm and gracious Thai hospitality.
Yours sincerely,
Sathian P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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399 reviews from our community

Traveller rating
    138
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Dallas, Texas
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 11 September 2012

My view point is this. It is all the little things that count. Excellent service, attitude, Clean, quiet, and small cozy hotel. A great budget hotel. The food served is good. The pool is small, but that was ok by me. Free wifi was ok and you can use the pc down at the pool bar for free. There is no joiner fee, no deposit to pay and the sevice desk was very helpful and polite always smiling. The area is far enough away from the walking street but close enough to get there by tuk tuk. The rooms are clean and comfortable with AC, fridge, and flat screen tv with plenty of channels to choose from. The area was small but that is the way I like it. I would recomend this hotel to all travelers. oh and the whole staff was nice and very polite. Please note nothing is perfect and the hotel is not fancy, but very simple and relaxing. If your expectation is too high you do not have to choose this hotel. If you are looking for a simple but nice hotel then this is it. I would stay here again. and thanks to all at citin garden hotel for a great stay for me.

  • Stayed August 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Javadog66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prathumsri, General Manager at Citin Garden Resort by Compass Hospitality, responded to this review, 7 October 2012
Thank you very much for your time to write and sharing your experience during your stay at Citin Garden Resort.
Your kind compliments will be shared to our valuable staffs who will appreciate the recognition that you have given and will always be delighted to be of your service.
We certainly hope that your future plans to Pattaya will include Citin Garden Resort and that we will have the opportunity to welcome you back with warm and gracious Thai hospitality
Thank you once again for your taking the time for posting the reviews.
Yours sincerely,
Sathian P.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 September 2012

Clean quiet hotel , lots of bars & music 5-10 mins to shopping mall (Central, Big C and more) fast foods like pizza hut .... .... And has karoke bar, tropical garden and we love it ...We enjoyed it ....:)

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Phakboung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prathumsri, General Manager at Citin Garden Resort by Compass Hospitality, responded to this review, 11 September 2012
Dear Khun Phakboung,
Thank you very much for your time to write and sharing your experience during your stay at Citin Garden Resort.
As a well traveled guest, your comments are valuable in helping us to maintain a high level of service and ensure that your expectations are met each visit. On this occasion, we are delighted to learn that you really enjoyed our overall services and facilities.
We certainly hope that your future plans to Pattaya will include Citin Garden Resort and that we will have the opportunity to welcome you back with warm and gracious Thai hospitality.
Warm regards,
Sathian P.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 25 August 2012

Every little thing in the hotel was perfect. Staff was very helpfull, the room was amazing , The design is unique and very stylish. I would definately come back to Citin Garden again. We had a perfect holiday

Room Tip: Large room
See more room tips
  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JoeKhaolak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prathumsri, General Manager at Citin Garden Resort by Compass Hospitality, responded to this review, 27 August 2012
Thank you very much for your time to write and sharing your experience during your stay at Citin Garden Resort.
Your kind compliments will be shared to our valuable staffs who will appreciate the recognition that you have given and will always be delighted to be of your service.
We certainly hope that your future plans to Pattaya will include Citin Garden Resort and that we will have the opportunity to welcome you back with warm and gracious Thai hospitality
Thank you once again for your taking the time for posting the reviews.
Yours sincerely,
Sathian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
saudi arabia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 August 2012 via mobile

Hotel room was spacious and spotless and modern we had pool view interlink room as was travel with children pool nice but small. Gardens lovely nice feeling to hotel. Staff very attentive and polite check in was quick staff very friendly only problem about hotel far from Pattaya but they offer free Tuk Tuk service to beach road nice friendly hotel would recommend to families and couples as could be romantic and away from
All the night life

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sunnydays62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prathumsri, General Manager at Citin Garden Resort by Compass Hospitality, responded to this review, 27 August 2012
As a well traveled guest, your comments are valuable in helping us to maintain a high level of service and ensure that your expectations are met each visit. On this occasion, we are delighted to learn that you really enjoyed our overall services included room, garden and free WIFI.
We certainly hope that your future plans to Pattaya will include Citin Garden Resort and that we will have the opportunity to welcome you back with warm and gracious Thai hospitality.
Warm regards,
Sathian P.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citin Garden Resort by Compass Hospitality

Property: Citin Garden Resort by Compass Hospitality
Address: 148 / 232, South Pattaya Soi 2 | South Pattaya Road, Pattaya 20150 , Thailand (Formerly Citin Garden Resort)
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#14 Business Hotel in Pattaya
#29 Best Value Hotel in Pattaya
#29 Romantic Hotel in Pattaya
Price range (per night): ₹ 1,374 - ₹ 2,945
Hotel Class:3 star — Citin Garden Resort by Compass Hospitality 3*
Number of rooms: 70
Official Description (provided by the hotel):
The Citin Garden Resort - set amongst a lush Tropical garden - is noted for its tranquility. Yet it lies in the heart of Pattaya on the South Pattaya Road just minutes away from shopping centers such as Central Festival Pattaya, Royal Garden Plaza (home to Ripley's Believe It or Not Museum), Walking Street and more. Our 70 roomed, 5 floored hotel offers 4 spacious types of rooms; the Superior room, Deluxe room, 2 Bedroomed Garden Suite and a 2 Bedroomed Suite. Our rooms are intimate with their dark wood panelling with discreet Thai motif patterns. The swimming pool set amongst the lush tropical garden beckons. For dining, there is the Gazebo Cafe overlooking the pool. Additional facilities include a meeting room that can cater to up to 200 persons, free Wi-Fi throughout the hotel and a free shuttle service with scheduled trips to Tops Supermarket, Pattaya beach, Walking Street and Central Festival Pattaya. ... more   less 
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Also Known As:
Citin Garden Hotel Pattaya

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