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Reviewed 18 November 2022

I stayed at this hotel from 06 to 09 August, 2022. Rooms are quite spacious and very nice view from the Balcony. My only grievance was that I had requested an early check-in with flight details, but they didn't give me the room till 11 am which was quite disappointing although they were giving rooms to other guests who came after me.

Date of stay: August 2022
    • Value
    • Rooms
    • Service
Thank Nikesh V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Unyamanee Petcharut, Marketing at Holiday Inn Pattaya, an IHG Hotel, responded to this reviewResponded 21 November 2022

Dear Nikesh V,

Thank you so much for your review and your visit in August. We appreciate you remark of the good location and the view from the room.

We believe that our team members had done their best to accommodate the requests whenever they are possible. The only reasons why other people who arrived after you will have an earlier check in general are when they book different room types or they pay for a guaranteed early check in. I have seen that you arrived at 07:30 am on Saturday morning where most of the rooms were occupied from the previous night, in this case to eliminate the waiting time, it is highly recommended that you book the previous night in order not to wait after the long journey.

I hope the above is a good tip for your future hotel reservation.


Sincerely,
Unya Petcharut
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2022

Good location at the far end of Pattaya. The staff were excellent. The breakfast was really good with a combination of many types of food. The rooms were really clean and tidy. Pity there was not a freezer in the fridge for ice. The swimming pools were well maintained and clean.

Room tip: Get an IHG membership, which will help.
Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank JohnDoe33333
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Unyamanee Petcharut, Marketing at Holiday Inn Pattaya, an IHG Hotel, responded to this reviewResponded 15 November 2022

Dear JohnDoe33333,

Thank you for your sharing of the experience with Holiday Inn Pattaya. We are grateful for your recognition towards our team members. Your kind mentioning of the good breakfast and clean rooms are very assuring and we do appreciate that.

We regret that the model of our fridges is for energy saving therefore there is no freezer, yet we have the ice available on request.

Please let us take care of you again when you revisit Pattaya.

Sincerely,
Unya Petcharut
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2022

Close to everything, food was very good and affordable and breakfast is not to miss. Very short walk to the beach. Went for our anniversary and will be going back for more. You couldn't find a better place for the amenities and a more friendly staff.

Room tip: Just avoid mid September as they have a Jazz festival at Pattaya and no hotel can keep out the sound
Date of stay: September 2022
    • Sleep Quality
    • Rooms
    • Service
Thank 184ervinc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Unyamanee Petcharut, Marketing at Holiday Inn Pattaya, an IHG Hotel, responded to this reviewResponded 14 November 2022

Hello 1847ervinc,

We could not thank you enough for such an amazing review covering our services, facilities, location and most importantly, the hospitality of our team members. Please revisit us in no time!

Have a wonderful day.
Unya Petcharut
Director of Operations

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Reviewed 10 November 2022 via mobile

The hotel is very clean and well located. A warm welcome at check in. The breakfast buffet is very extensive and good, can be recommended. The pool is well maintained and invites you to linger. The rooftop bar is cosy, but the service is unfortunately very poor and not to be recommended. A pity...

Date of stay: November 2022
Trip type: Travelled solo
Thank ReneH131
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Unyamanee Petcharut, Marketing at Holiday Inn Pattaya, an IHG Hotel, responded to this reviewResponded 11 November 2022

Dear ReneH131,

Thank you for recommending our hotel, our pools, our choices of breakfast and the warm welcome form our receptionist. We regret that the service at the rooftop was not up to your expectation. We have shared the feedback with our Rooftop Terrace team for improvement. Thank you again for your kind sharing of the experience.

Have a great day.
Unya Petcharut
Director of Operations

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Reviewed 3 November 2022 via mobile

Excellent location overlooking the bay of the beach. Fantastically smart and fresh hotel. Reception staff very friendly. Breakfast is superb and good service from one of the staff, May. Rooms fresh and tidy. Pool area lovely with beautiful pool view over the sea. Pool and slides for the kids. Great gym! Highly recommended.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank richardo301
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Unyamanee Petcharut, Marketing at Holiday Inn Pattaya, an IHG Hotel, responded to this reviewResponded 3 November 2022

Thank you richardo301 for such an inspiring review!

We are very pleased that you have shared your experience with other travelers and recommend our hotel. Please rest assured that May is recognized for being a part of your memorable stay. Have a wonderful evening.

Sincerely,
Unya Petcharut
Director of Operations

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