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“Beautiful villa”
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Very good
11 reviews
Tourist attraction - Doi Suthep
Tourist activities - lantern launching
Tourist activities - lantern launching
Tourist attraction - temple
Tourist attraction - temple
Tourist attraction - temple
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Villa -
6 Bedrooms, 3 Bathrooms, Sleeps 11
Chiang Mai

Reviews from our community

Very good - based on 11 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Melbourne, Australia
Level 4 Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Luxury - I think not!”
Reviewed 12 April 2015 for a stay in April 2015

We are 2 nights into our stay and I'm afraid this place wld be a 3.5-4 star at best. It just falls short of the website description and has been rather disappointing. Key issues: 1) the "pond" is their biggest mistake as its a nightmare mosquito breeding ground. So many mozzies, everywhere, everyday n night. Repellent can't save u. Doors of the villas don't close tight so beware. 2) Not able to lock doors and bedrooms so serious lack of security and no safes provided. 3) Air con and water heater not working in one of the 3 villas. Not acceptable for the price we paid. 4) A written promise of daily champagne breakfast on our email confirmation that is unknown to staff and even after our enquiry, the mgr says he can arrange this for one morning. That's not the definition of "daily". Don't make promises u can't keep!! Not to mention, breakfast comes in take away styrofoam packets that are simply transferred to plates - not cooked fresh at villa and only one item (eg pad Thai) served to everyone. No variety, no juices, only coffee and Lipton tea bags - basic...not luxury standard at all. 5) You will find dead bugs in both the bathroom and on ur bed...we did. Bottom line...it's a decent villa and if u come expecting 3 star stds then this place is pretty cool. Oh and travelers... be prepared to walk...this villa is deep in...at least a 15 min walk to the South Gate, and not a lot of cafes and shops nearby. Conclusion - bit of a pity cos the place has potential but really needs more maintenance (considering its spose to be quite new - it feels old) and I'd suggest more service like a driver on standby wld be useful.

Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 May 2015
Dear Eugene,

Thank you very much for your time in writing this valuable review for us. Let me start by personally apologizing for the inconvenience these issues may have caused you. We apologies that our service was not up to our usual standard.

I have communicated these issues to my team and will be properly dealt with and we will make sure none of these issues will come across any of our guest in the future.

I will review the system in which the booking information is passed onto our villa team to ensure this does not happen again. However due to the Thai New Year, all shops and services were closed.

My team and I would like to thank you again for writing these valuable incidents that have come across your stay and apologies.

Thank you very much for your time.

Nonzee Wongsa

Villa Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Russia
Level 6 Contributor
349 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“Beautiful villa”
Reviewed 30 March 2015 for a stay in January 2015

We stayed at this villa for a couple days and it was amazing! It has everything what we may need for living – comfy rooms (enough for 12+ people), huge common area with big TV, full equipment kitchen, pool and.. pool)) I mean we may swim and we may play) Stuff there was extremely kind and helpful and we had a pretty nice cooking class as well.

Se we like it so much!

By the way you may read our full review at our blog: http://www.life-in-travels.ru/2015/01/x2-chiang-mai-south-gate-villa.html

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Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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