Staff and entire ambiance of the entry room provided a welcome within. I had the spa package that included an aromatherapy massage followed by a facial. The quality of the massage oil, of which you were given several choices, plus the facial products were of spa level. The treatment room was pleasant and quiet, with piped in flute music and harmonic chanting that set a serene mood. The quality of both treatments matched or exceeded any I've received at high end resort spas. The massage therapist was engaging but completely professional in setting a serene experience. All staff were gracious, accommodating and completely attentive to the needs of the client. Already planning my next visit. The only thing I would change is to not do two treatments back to back. It is a long time to be on the massage table and each treatment was a full experience and I feel would best be appreciated as a stand alone experience. The chips and tea following the treatments were really enjoyed and appreciated, amazing that you can work up an appetite just being pampered for two hours!