This review has been on my mind since we returned from Thailand at the beginning of May.
I am torn between the exceptional quality of the hotel, rooms, spa, food and an aloofness and attitude of some staff, overcharging, and the club amenities that were unavailable to us due to travelling with children.
So, we stayed in a club suite and the architecture and room layout was stunning. Loved it. Heaps of room, extra beds for the children, quality fittings. Great.
The hotel itself is also beautiful and makes you feel relaxed wandering around.
The spa treatments were amazing, DH and I had three each, and they had a great special running: buy one get one free. Well worth the cost even compared to how much you pay outside the hotel.
The breakfast was divine and we loved the main restaurant so much we only ate in the club room once. Sitting next to the waterfalls was peaceful.
Room Service was also quick and yummy each time we ordered.
The negatives were an overcharge on checkout and the attitude that went along with this from the staff member in the club lounge. We eventually sorted the issue out but it tarnished the stay as I had to "prove" my version of events from a reservation email from our original booking 6 months prior. Disappointing. It wasn't a small amount of cash I was disputing either.
Some staff, all of those in the main hotel and restaurant, were amazing and friendly and it felt like you were in Thailand; it's why we visit there so often. The people.
Then in the club lounge there was almost a snooty aloofness that emanated. We have stayed in club lounges many times and even though it is an area that can exude class and money it has always been friendly and welcoming.
Finally, the club lounge canapes and drinks only allow children above the age of 13 during the hours. I asked if we could visit and take afew mezes back to the suite for our children and this request was refused.
Our children are well-travelled and used to staying in lovely hotels. They are not allowed to run, be noisy etc in places where adults congregate and we often take ipods for them to play quietly in situations like this.
I respect that there is an adult time at the club lounge, but would have been happy to have had this information passed on to me when we booked this category of accommodation. It was not.
The pool is lovely and honestly I would stay here again.
Just afew disppointments that tarnished our stay.
We stayed for 6 nights in April.
- Official Description (provided by the hotel):
- Edging the meandering Mae Ping River, Anantara Chiang Mai Resort is conveniently situated a mere five minute walk to the famous Night Bazaar and only 10 minutes from the quaint and traditional attractions of the old moated city. Explore authentic Thai areas, seemingly endless markets and the city's quirky art culture with its bohemian vibe as well as popular cosmopolitan hangouts and a growing wellness scene. Surrounding the valley in which Chiang Mai resides, verdant mountains are home to vast national parks of virgin rainforest, impressive waterfalls and rare flora and fauna. Discover countless Buddhist temples, timeless hill tribe communities, exotic animal sanctuaries and fascinating handicraft villages, as well as historic ruins that tell a tale of a time when Chiang Mai was the capital of the ancient Lanna Kingdom. ... more less
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- Also Known As:
- The Chedi Chiang Mai Hotel Chiang Mai
- Chedi Chiang Mai