Mixed reviews on this apartment.
I booked this apartment through Holiday lettings. Once confirmed and deposit was paid I realised I was one day out with our travel dates (as we were travelling around a lot around asia). I emailed the owner with several weeks notice to advise I was out by a day and he replied stating this was ok and he had changed the date. After a very long flight and 3 very tired children we arrived at the hotel. They were confused as they didn't have us down as arriving today. They called the owner of the apartment and he was very rude confronting us stating that we wernt booked for this date. I opened my emails to show him the many many emails we had corresponded through and once he realised it was his mistake he ever once apologised he simply stated "well you were late paying your final payment" I then showed him my payment receipt which stated payment was made within the time frame advised from holiday lettings. He then went on to say well you shouldn't have emailed me to change the dates you should have emailed holiday lettings. Why wouldn't he have told me this weeks ago when I emailed him to ask him if we could change the date? I asked him this and he simply shut me down. He was completely wrong but he wasn't prepared to admit any blame. He then goes on to tell us the apartment is booked and we have no choice but to stay in 2 different one room apartments on 2 separate floors....(which my husband and I had to stay apart).
The next day we were moved into the apartment we had booked and paid for many weeks ago. The apartment itself was very very nice. We were happy with the apartment. Which is why we would recommend this but the service no so great.
The building itself is a little dated but for the price you wouldn't find better in Chiang Mai.
We travelled with 3 small children and one morning approx. 9am a guy knocked on the door to say could the kids be quieter as they were playing too loud and he was under us. He was nice about it and I made sure the kids were even quieter (ages 6,9,11 its hard to keep them quiet). He must of spoke to the owner and the next day she was waiting for us in the lobby and had a go about the kids. I advised her that its impossible to keep 3 kids quiet and they wernt any louder than any other 3 kids. My point was why rent a family apartment made for a family- 2 bedrooms including double futon without realising that the kids will make some noise....
All in all mixed reviews bad start but apartment all in all was very nice for the price paid.
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|How easy was key pickup/access to the property?||Overall condition of the property|
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|Friends getaway||Older travelers|