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“Avoid at all costs.”

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Sathu Boutique House
Ranked #559 of 734 Chiang Mai B&B and Inns
Billericay, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Avoid at all costs.”
Reviewed 12 March 2012

What an appalling experience! The place looked OK on our arrival - pleasant reception area; swimming pool and dining area.
This opinion quickly changed when were shown to our 'upgraded' room. A very large bed dominated the room. There was little floor space and very little ( and very basic ) storage space for clothing or other belongings. The shower room / toilet was tiny ( about 1.1/4 sq M ).
The bed was impossibly hard, so an alternative room was requested.
The alternative room had twin beds which were more comfortable, but the room was otherwise identical to the first which we were offered.
With many misgivings we settled in and decided to see what the dining room had to offer for an evening meal. Signs suggested that the 'hotel' served evening meals - it didn't!
The beds proved to be comfortable so we got some sleep the first night.
Using the shower proved to be a bad mistake as everything else in the room became soaked including the toilet roll. We were very uneasy about even using this facility, as the room was far from clean and the body hair from previous clients was still evident around the water drain.
We then discovered this drain was blocked so if you subsequently needed to use the toilet rubber boots would have been useful.
Breakfast was a disaster. Served by teenaged boys who knew nothing about cooking or serving food. The only coffee available was powdered instant and served with powdered milk.
After a 20 minute wait I was finally served with an omelette which proved to be uneatable, so at this point we packed and checked out.
If this place presented itself as a basic hostel for unfussy backpackers it would be somewhere near the truth. It is entirely unsuitable for any other travellers requiring comfort, hygene and good food.Avoide!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Chris1022655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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129 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Thai first
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English first
Vancouver
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 January 2012

Sathu boutique house was a true disappointment. Hidden in a back alleyway, the place has no character and above all else it was dirty!!  But I digress... Okay, so we were shown our room and first off, the safe was broken. Second thing that we noticed: there are no hooks, shelves, desks, or basically any place to put your stuff.  But where we drew the line was when we found that the bedsheets had bloodstains on them, the pillowcases were moldy and there was a grainy feel to the bedsheets and duvet cover. We asked to be moved to another room and after much negotiating the man working the front desk (the owner I think) moved us to the empty room across the hall.  Two days in a row now weve been without toilet paper (thank god we packed some for the trekking that we planned on doing! we just never thought that we'd have to supply our own at a hotel!) We didn't even have high expectations for this boutique hotel, but in the end it was so bad that we nearly forfeited our prepaid nights to find somewhere new.  Chiang Mai is a beautiful city with lots of hotels, inns, b&bs and guesthouses. Do yourself a favor and find one of them!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fueled_up
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Chiang Mai hotels

London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 September 2011

Helpful staff and nice pool. Tidy and clean surrounding.
Superior room a bit small but for only 200 THB more you get a very nice room.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank schaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 March 2011

We stayed at Sathu in February. It's an average guesthouse with no outstanding features, and quite a few bad features.

The good points:

The location is handy to the old town and only a short walk to the night bizarre, and very close to the Sunday markets.

Our room (a suite) was fitted out quite nicely with dark wood panelling, enormous bed and large shower.

The bad points:

The bed was so hard it was like sleeping on a slab of concrete.

There is nowhere to sit and laze away the afternoon. The hotel has a pool but it was never used while we were there as it's right at the main entrance/breakfast area with people walking in and out, and there are no loungers or anywhere to sit - other than at the breakfast tables. So if you come back from a long day out sightseeing, and want to chill out with a drink, you basically need to sit in your room.

The shower in our room was blocked and would take half an hour to drain away after each use.

The worst thing of was breakfast which was just AWFUL - we only tried it once and never ate there again. We were given a menu to choose from and I selected fresh fruit, toast and orange juice. My husband selected toast and fresh coffee. I was then told they didn't have any fresh fruit (how is this even possible when fruit is everywhere in Chiang Mai?!), so I asked for an egg on toast instead. When it arrived the egg was 80% raw - most of the white was still clear and the yolk not cooked at all. I asked them to redo it, and they cooked another egg until it was a solid rubbery mess.... and put it back on the same piece of toast, which by now was totally cold. My husband's "fresh coffee" turned out to be instant, which was luke warm, and so when creamer was added (they did not provide milk), it turned into a lumpy revolting mess. Oh, and the orange juice was in fact cordial. Needless to say we weren't very happy.

So overall, although the location is good I would not stay there again.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kiwi_sparkles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sathu Boutique House

Property: Sathu Boutique House
Address: 31 Soi Prapokklao, Ratchaphakhinai Road | Prasingh, Chiang Mai 50000, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #559 of 734 B&Bs / Inns in Chiang Mai
Price range (per night): ₹ 1,422 - ₹ 2,780
Hotel Class:3 star — Sathu Boutique House 3*
Number of rooms: 25
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