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Reviewed 22 May 2018 via mobile

This was by far the best hotel we visited in Thailand. It is extremely luxurious, the service is great. We’ve stayed here for our last five days in Thailand. One of the biggest malls in the area is attached, and all other famous malls are walking distance. My boyfriend got sick in our second day, they helped us get to the international hospital. Everyone was extremely helpful. They sent us some complimentary fruit and stuff. They really did seem to have a great service staff. The gym and pool and the other facilities are remarkable. We ate at the rooftop bar, and we were very pleased. It is an amazing hotel with an amazing staff.

Stayed: October 2017, travelled as a couple
Thank 254hadasw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pikul R, Manager at Centara Grand at CentralWorld, responded to this reviewResponded 24 May 2018

Dear valued guest,

We are delighted with your loving comments about how special your vacation was with us. We have passed on your lovely words to our team. Our services are always available, should you return soon.

Kind regards,
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018 via mobile

Good location where you can shop around at Central Mall , Siam Paragon, Platinum Mall & Pratunam morning market.
Hotel staff super polite, even they do not understand English well but still they will do their best to serve you better.
The room is huge, bed is comfy, most important is the air conditioner is super cold. Bangkok is hot in this time around, really cant survive without air conditioner.
Hotel provide breakfast with variety of difference foods , asian, western & Thai as well.
Most difficulty part & had to improve is the elevators to room. There are lots of people staying in this hotel, going up & down but the timing to wait for the elevators is like way too long ‍♀️
Security system, the room card shouldn’t allow to access more than own room level, for a customers perspective is super uncomfortable .

Stayed: May 2018, travelled on business
Thank Jesseca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pikul R, Manager at Centara Grand at CentralWorld, responded to this reviewResponded 24 May 2018

Dear Jesseca,

We do sorry for the inconvenience caused and thank you so much for kind reviews. We do hope you still consider our hotel for the next trip to Bangkok.

Kind regards,
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018

If you want consummate professionalism, combined with a friendly & efficient team, excellent facilities, so many services, then consider Centara Grand @ CentralWorld. The location is another major plus.

The breakfast menu and its wide variety of choices was a thoroughly enjoyable experience to kickstart each day.

The shopping malls are all a few minutes stroll away coupled with easy access to so many restaurants, cafes, bars etc., One of my favourite was a Wine Bar in the Groove Area next door. Argentinian wine and Australian steaks!

My colleagues and I enjoyed the 55th Floor 360 degrees view of Bangkok at night. Great atmosphere, cool Lady DJ with a vast selection of music.

The hotel catering was exquisite. Loved the attention to detail. Talking about feasting with your eyes!! Impressive.

Overall one of the best experiences I have had in all my travelling life. Highly recommended.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank maligiking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pikul R, Manager at Centara Grand at CentralWorld, responded to this reviewResponded 21 May 2018

Dear valued guest,

I have just passed your kind compliments to all our team, they all were very happy with your kind feedback. Thank you again for your kind response and we do hope to see you again soon.

Warm regards,
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018 via mobile

No matter how beautiful or luxury the place is, the heart of the hotel is its staff. I can say that every staff I met and interacted with were so friendly and helpful especially those who worked at the concierge desk. Boyd, Best, Chok, and Chai, thank you so much for you assistance. I give you guys a thumb up. Thai names can be quite long so they told me thier nicknames which were a lot easier to pronounce and remember. If anyone ever comes to this hotel, look for them. They can help you with many things.

Stayed: May 2018, travelled on business
Thank FahZai Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pikul R, Manager at Centara Grand at CentralWorld, responded to this reviewResponded 21 May 2018

Dear valued guest,

We are honored with your loving comments about how special your time was with us. We have passed on your kind compliments to our team. We would be please to welcome you back with open arms any time.

Warm regards,
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018 via mobile

This property is located in the heart of Bangkok’s shopping district. You can take an elevator to Central World. You can walk out of Centara Grand and walk into Siam Paragon.

Much of this location and Siam Square is all about fancy branded shopping. High end brands and fancy life style.

Rooms:
Now some serious talk. This property needs a serious upgrade. The purple and red decor of the rooms seems straight out of some 80s tv show. Certainly not the room you would like to return to at the end of the day. The carpets are stained. The leather chair seems to be worn to hell and back.
I’m sure this property can afford renovations for the price they make their guests pay per day.

Staff:
Gentle and friendly staff. Perhaps need to be a little more forthcoming in explaining the services being offered or included in the room rate.

Breakfast:
I enjoyed the variety and the layout. Struggled to get the right morning / breakfast tea.

Verdict:
You might be paying upto $200 per night depending on the time of the year. Considering the price there are better options in.the city that are modern and more comfortable. I feel this property is all about the great location — right in the middle of all the fancy shopping.

Stayed: May 2018
Thank Hammad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pikul R, Manager at Centara Grand at CentralWorld, responded to this reviewResponded 17 May 2018

Dear valued guest,

Thank you so much for kind reviews. This year we are heading room major renovation project to upgrade all guest rooms with Thai flower theme. We do really sorry with the experience you mentioned and thank you for kind compliment to our team.

We do hope you still consider our hotel for the next trip to Bangkok.

Kind regards,
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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