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All reviews terminal shopping mall mini kitchen robinsons department store asok bts microwave oven dining table excellent location nice boutique hotel fried rice handy location big fridge convenient store booked this hotel massage places decent breakfast hotel room few minutes walk
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Reviewed 9 January 2018 via mobile

Hi, just had 5 nights at the key hotel Bangkok, unlike me, please read many reviews first .
Hotel is in a great location, so easy for sky train and underground, uk take note how clean.
BUT many rooms have no windows, but there is a big pane of glass between bedroom and hallway, screened by shutters, I had no idea if night or day.
And why do 90% of travellers think they are the only ones in the hotel, BANG goes a door, most hotels are just thin concrete boxes, sound-travels loudly time and time again all hrs , slamming doors.
NEVER do I find the need to do this and annoy other people.
PLEASE think of others.
Room was clean, shower over bath, ok if your 4ft tall.
Would I stay again, mmmmm, not sure.

Stayed: January 2018, travelled solo
1  Thank Geoff767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jutharat K, Manager at The Key Bangkok Hotel by Compass Hospitality, responded to this reviewResponded 10 January 2018

Dear Mr. Geoffrey,

Greetings from The Key Hotel, Bangkok!

Thank you for your kind support to stay at The Key & your review!

First of all, please accept my sincerely apologize for any inconvenience during your stay at The Key Hotel which all issue that you kind comments to our facilities & room are under tracking to all concerned head department. We really appreciate for your kind value comments about soundproof and room equipment which we have plan to renovate within this year too.

Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit!

With best regards,
Jutharat K.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018

The only positive point about this hotel is its location. Other than that, the room was too small for three, horrible view, dirty windows, staff not being able to speak English, bad breakfast and to top it off, full of ants!

  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Mayumi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jutharat K, Manager at The Key Bangkok Hotel by Compass Hospitality, responded to this reviewResponded 8 January 2018

Dear Ms. Mayumi,

Thank you very much for your time writing your review and bringing this to our attention. We do understand that our room ,the cleanliness ,the service and breakfast provided during your stay was not up to your satisfaction.We would like to apologize for this inconvenience. Please allow me to get deeper into this whole series of incidents that has happened to you. This is for sure not the experience we would like our guests to face. Please note that your comments are very important to us to improve our services and to make sure to avoid this experiences in the future.

We do hope that you can give us another chance to show you our full capabilities during your next time in Bangkok. Again thank you very much for bringing this to our attention.
Yours sincerely,
Jutharat K.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018

Nice little hotel almost next to Robinsons and Terminal 21 - good fot shopping mood =). I appreciate also good communication in advance (via email) and their effort to take care of special requests for allergic person for breakfast.

Nice clean rooms. Room with one bedroom was big enough for family of five.

  • Stayed: January 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank RiikkaK152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jutharat K, Manager at The Key Bangkok Hotel by Compass Hospitality, responded to this reviewResponded 8 January 2018

Dear Riikka K,

Thank you for providing your feedback following your recent stay at The Key Bangkok. It is very rewarding to learn you enjoyed your overall experience. Thank you for your delightful comments regarding our clean accommodation, helpful staff and the food service we provide. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards.

It has been a great pleasure to have you staying with us and we look forward to welcome you next visit Bangkok!

With Best Regards,
Jutharat K.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

I was actually concerned that the hotel was fully booked and we were arriving late and would get whatever room was left. So a bit disappointed after seeing the room. The room was completely tiled and nearly all the tiles were loose. There was a window between the room and the corridor which meant every morning the cleaner would be clunking away with her trolley and buckets waking us up. The bath tub wouldn't drain when we ran a bath for the kids so had to call maintenance.

Aside from that we did enjoy our stay because the hotel is well located about two minutes walk from Terminal 21 Shopping Mall.

The hotel lobby has quite a low ceiling. I am average height for a European and my head almost brushed against many parts of the ceiling and beams in the lobby, and when leaving or entering the hotel I had to duck a little otherwise I am sure my head would have struck the beam. However, it all goes to make this hotel interesting.

The staff were friendly and helpful although one receptionist didn't understand English very well and another gave us directions but sent us four train station further than we needed to go.

One really good thing about this hotel is that there is a sliding door which leads to the back of a cafe that serves a really good breakfast. We didn't choose the hotel breakfast but instead ate here.

We did enjoy our stay here, but just felt that our room was a bit run down. I managed to see some other rooms on the same floor that were being cleaned and they were a lot larger (probably more expensive) but were not as beat up as our room. The location is good for shopping, near the train station and lots of restaurants and massage parlors, but probably I would choose a different hotel during my next stay.

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank SurfingWild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jutharat K, Manager at The Key Bangkok Hotel by Compass Hospitality, responded to this reviewResponded 4 January 2018

Dear SurfingWild,

Thank you very much for your time writing your review and bringing this to our attention. We do understand that our room provided during your stay was not up to your satisfaction in regards to the condition of the room and problem resolution. We would like to apologize for this inconvenience. Please allow me to get deeper into this whole series of incidents that has happened to you. This is for sure not the experience we would like our guests to face. Please note that your comments are very important to us to improve our services and to make sure to avoid this experiences in the future. We do hope that you can give us another chance to show you our full capabilities during your next time in Bangkok. Again thank you very much for bringing this to our attention.

Yours sincerely,
Jutharat K.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2017

Location: less than 5 mins walk to subway both MRT & Sky train. It's also less than 5 mins walk to shopping mall.
Room comes with bathtub (not sure if it's very room type). They have microwave, plates and dining table.

TV had a pretty bad signal. However, I would come back again because of its location.

  • Stayed: December 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Ladypenpita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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