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“Great Location and value for money”

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The Key Bangkok Hotel by Compass Hospitality
Ranked #246 of 895 Hotels in Bangkok
Certificate of Excellence
Reviewed 18 January 2018

We (3 adults) stayed here twice over the course of two weeks. Our first room - a one bedroom suite on the 2nd floor was enormous and well appointed with a full size fridge and bath etc with plenty of hot water and good wifi reception. On our return from Cambodia we were put in a room on the 6th floor (again a one bedroom suite) but much, much smaller than our 2nd floor room and we were still charged the same price as our palatial room. With the foldout bed in the living area it was pretty cramped and on our first night we even got a bonus water feature in the bedroom with the air conditioning unit springing a leak - this was fixed promptly though. The wifi and hot water seemed to suffer from the additional floors we were on. As mentioned by other reviewers location is a real bonus with easy access to the BTS and MRT and shopping. Breakfast was ok and staff were helpful and booked taxi's for us to go to the airport (400B). Overall the hotel represented good value as it was hard to find a hotel that would take 3 adults in something other than 2 rooms with such a good location. Would stay here again but ask for the large one bedroom suite on the 2nd floor.

Room Tip: 2nd floor one bedroom suite is huge!
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  • Stayed: January 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Elizabeth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jutharat K, Manager at The Key Bangkok Hotel by Compass Hospitality, responded to this reviewResponded 19 January 2018

Greetings from The Key Hotel, Bangkok!

Thank you for your kind support to stay at The Key & your great review!

The Key is great value hotel with very nice large & clean rooms. The hotel has great location in Sukhumvit Soi 19 which near BTS sky train and Terminal 21 shopping mall. We would appreciate for your value feedback regard our room condition and our service. Our commitment is providing the best service and standard to every guest.

For your next visit, please contact us directly or you can check our official website for great value deals and we'll do our best to make your stay more enjoyable.

We look forward to welcoming you again in the near future.

Best regards,

Jutharat K.
Manager at The Key Hotel

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6 - 10 of 698 reviews

Reviewed 9 January 2018 via mobile

Hi, just had 5 nights at the key hotel Bangkok, unlike me, please read many reviews first .
Hotel is in a great location, so easy for sky train and underground, uk take note how clean.
BUT many rooms have no windows, but there is a big pane of glass between bedroom and hallway, screened by shutters, I had no idea if night or day.
And why do 90% of travellers think they are the only ones in the hotel, BANG goes a door, most hotels are just thin concrete boxes, sound-travels loudly time and time again all hrs , slamming doors.
NEVER do I find the need to do this and annoy other people.
PLEASE think of others.
Room was clean, shower over bath, ok if your 4ft tall.
Would I stay again, mmmmm, not sure.

Stayed: January 2018, travelled solo
1  Thank Geoff767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jutharat K, Manager at The Key Bangkok Hotel by Compass Hospitality, responded to this reviewResponded 10 January 2018

Dear Mr. Geoffrey,

Greetings from The Key Hotel, Bangkok!

Thank you for your kind support to stay at The Key & your review!

First of all, please accept my sincerely apologize for any inconvenience during your stay at The Key Hotel which all issue that you kind comments to our facilities & room are under tracking to all concerned head department. We really appreciate for your kind value comments about soundproof and room equipment which we have plan to renovate within this year too.

Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit!

With best regards,
Jutharat K.
Hotel Manager

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Reviewed 6 January 2018

The only positive point about this hotel is its location. Other than that, the room was too small for three, horrible view, dirty windows, staff not being able to speak English, bad breakfast and to top it off, full of ants!

  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Mayumi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jutharat K, Manager at The Key Bangkok Hotel by Compass Hospitality, responded to this reviewResponded 8 January 2018

Dear Ms. Mayumi,

Thank you very much for your time writing your review and bringing this to our attention. We do understand that our room ,the cleanliness ,the service and breakfast provided during your stay was not up to your satisfaction.We would like to apologize for this inconvenience. Please allow me to get deeper into this whole series of incidents that has happened to you. This is for sure not the experience we would like our guests to face. Please note that your comments are very important to us to improve our services and to make sure to avoid this experiences in the future.

We do hope that you can give us another chance to show you our full capabilities during your next time in Bangkok. Again thank you very much for bringing this to our attention.
Yours sincerely,
Jutharat K.
Hotel Manager

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Reviewed 5 January 2018

Nice little hotel almost next to Robinsons and Terminal 21 - good fot shopping mood =). I appreciate also good communication in advance (via email) and their effort to take care of special requests for allergic person for breakfast.

Nice clean rooms. Room with one bedroom was big enough for family of five.

  • Stayed: January 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Riikka K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jutharat K, Manager at The Key Bangkok Hotel by Compass Hospitality, responded to this reviewResponded 8 January 2018

Dear Riikka K,

Thank you for providing your feedback following your recent stay at The Key Bangkok. It is very rewarding to learn you enjoyed your overall experience. Thank you for your delightful comments regarding our clean accommodation, helpful staff and the food service we provide. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards.

It has been a great pleasure to have you staying with us and we look forward to welcome you next visit Bangkok!

With Best Regards,
Jutharat K.
Hotel Manager

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Reviewed 2 January 2018

I was actually concerned that the hotel was fully booked and we were arriving late and would get whatever room was left. So a bit disappointed after seeing the room. The room was completely tiled and nearly all the tiles were loose. There was a window between the room and the corridor which meant every morning the cleaner would be clunking away with her trolley and buckets waking us up. The bath tub wouldn't drain when we ran a bath for the kids so had to call maintenance.

Aside from that we did enjoy our stay because the hotel is well located about two minutes walk from Terminal 21 Shopping Mall.

The hotel lobby has quite a low ceiling. I am average height for a European and my head almost brushed against many parts of the ceiling and beams in the lobby, and when leaving or entering the hotel I had to duck a little otherwise I am sure my head would have struck the beam. However, it all goes to make this hotel interesting.

The staff were friendly and helpful although one receptionist didn't understand English very well and another gave us directions but sent us four train station further than we needed to go.

One really good thing about this hotel is that there is a sliding door which leads to the back of a cafe that serves a really good breakfast. We didn't choose the hotel breakfast but instead ate here.

We did enjoy our stay here, but just felt that our room was a bit run down. I managed to see some other rooms on the same floor that were being cleaned and they were a lot larger (probably more expensive) but were not as beat up as our room. The location is good for shopping, near the train station and lots of restaurants and massage parlors, but probably I would choose a different hotel during my next stay.

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank SurfingWild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jutharat K, Manager at The Key Bangkok Hotel by Compass Hospitality, responded to this reviewResponded 4 January 2018

Dear SurfingWild,

Thank you very much for your time writing your review and bringing this to our attention. We do understand that our room provided during your stay was not up to your satisfaction in regards to the condition of the room and problem resolution. We would like to apologize for this inconvenience. Please allow me to get deeper into this whole series of incidents that has happened to you. This is for sure not the experience we would like our guests to face. Please note that your comments are very important to us to improve our services and to make sure to avoid this experiences in the future. We do hope that you can give us another chance to show you our full capabilities during your next time in Bangkok. Again thank you very much for bringing this to our attention.

Yours sincerely,
Jutharat K.
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Key Bangkok Hotel by Compass Hospitality

Address: 19 Sukhumvit Soi 19 | Sukhumvit Rd, Wattana, Bangkok 10110, Thailand (Formerly The Key Bangkok Hotel)
Region: Thailand > Bangkok > Sukhumvit
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #246 of 895 Hotels in Bangkok
Price Range: ₹ 3,370 - ₹ 8,036 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Key Bangkok Hotel by Compass Hospitality 3*
Number of rooms: 43
Official Description (provided by the hotel):
Keeping in mind that you're travel for business or leisure should be as comfortable as your home, our rooms were designed to welcome you with warmth for the full extent of your stay. We have all the comforts of the convenience of a hotel. Striking a harmony between Price, Service and an Ideal Address, "THE KEY" is definitely an incomparable choice. With our ambition of providing the most flexible & comfortable accommodation. "THE KEY" is a wise choice. ... more   less 
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Also Known As:
Key Hotel Bangkok
The Key Hotel Bangkok

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