Having used this hotel over the last 5 years, I must say that all previous experience has been pleasant with the staff being friendly, polite and helpful.
Sadly, I cannot say the same for this visit (3-8 October 2011). Check in at was unpleasant as the receptionist was somewhat unfriendly, questions were answered with just a no or shake of head and did not have any eye contact at all.
Ae, a service staff at the restaurant was by far fairly 'un' Marriott like with her service attitude. We have been at the MoMo Cafe almost every night and have seen her serving other guests which I would say didn't even meet minimum service standards, by Marriott, even at a Courtyard. As we walked into the cafe this evening, no one showed us a table, so we sat an an empty table at the outdoor area and Ae came over and told us that the table was reserved, though there we no reserved sign on placed on the table. She didn't even have the courtesy to show us the next available table. what ever happened to basic courtesy? So we moved to another table on our own and she didn't even come back with menus or to take our orders.
I would still like to believe that this doesn't reflect the usual Marriott standards which one would expect but first the receptionist, followed by F&B staff....? It does leave a doubt.
- Official Description (provided by the hotel):
- Explore this central Bangkok hotel. Comfort and convenience combine seamlessly at the Courtyard Bangkok. Boasting a central location near Silom and Pratunam Market, as well as CentralWorld, our hotel welcomes you with 316 well appointed rooms and suites, all of which feature Bangkok views. Additional room amenities include 32-inch flat-screen TVs, pillowtop mattresses, in-room safes, and 24-hour room service. Dine on international fare at our hotel restaurant, MoMo Cafe, or sit outside by the pool and enjoy the sunshine. If you're planning an event in central Bangkok, you'll be delighted with our nearly 4,200 square feet of function room space and creative catering. And of course, thanks to our prime hotel location, the very best of the area is right at your fingertips. Explore Pratunam Market, discover Silom and the vibrant Central Business District, or attend an event or convention at the Bangkok International Trade & Exhibition Centre. The city is yours to enjoy when you stay here at the Courtyard Bangkok. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard Bangkok
- Bangkok Courtyard