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“Bad Experience”
1 of 5 bubbles Review of Seasons Siam Hotel

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Seasons Siam Hotel
Ranked #728 of 1,157 Speciality Lodging in Bangkok
Jakarta
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Bad Experience”
1 of 5 bubbles Reviewed 24 July 2012

Didn't get the chance to stay over at the hotel since pressing matters arose which made me cancel my trip to Bangkok. Tried to request partial refund but rejected. Well, thanks for the unhospitality Accor!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank VictorJkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASVoices, Manager at Seasons Siam Hotel, responded to this review, 31 July 2012
Dear Sir

Thank you for taking the time to tell us about your experience at the all seasons Bangkok Siam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

With reference to your constructive comment, please be informed that there are many ways to reserve the room with sales conditions, for your case, it might be the booking was under pre-paid. This meaning is you have been charged once you made a booking because it was the most competitive price. Therefore, we could not give you the refund.

We really appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Once again, I thank you for your continued support and wish to welcoming you again.

Sincerely yours
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
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English first
Bengaluru, India
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 23 July 2012

Recently we 2 couples stayed in this Hotel for 2 nights. Since this was booked via package trip not very sure about the price. Location- Have to pay around avg 60 Baht for Chatuchat Market, MBK Mall, Indira Market etc not very far though.. Neat and clean Hotel but Very very disappointed with Front desk staff, reason- No proper response, bit arrogant. Also we had asked the staffs to pass a message to one of our friends who were staying in the same hotel beside our room. There were not there sometime and we wanted to rush to sightseeing but couldn’t reach them since they were not carrying a phone. Even after requesting several times just to pass a message to our friends they were not ready to and also we later got to know that even when our friends called the Front desk they told that there was no message for them. Taxi drivers in front of this Hotel behave very awkwardly (We can’t blame hotel for this).

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nishu_17_blore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASVoices, Manager at Seasons Siam Hotel, responded to this review, 31 July 2012
Dear Sir

On behalf of all seasons Bangkok Siam, please accept my deepest apologies for the inconvenience you were caused during your stay with us. Kindly rest assured that additional training will be given to all our receptionists to avoid this kind of incident in the future/to prevent this type of incident from happening again.

Lastly, it’s true that taxies at outside our hotel on the main road are not belonging to our property. However, we do read all guest comments and take serious actions and follow ups. The voice of customers has top priority at our hotel. Even if we can not find full solution at the particular time, we keep in view for future possible project, as we may be find good opportunities to follow and cooperation with Government Section. I am so much thankful to you to raise this point to us.

Sir, we sincerely hope this experience doesn’t impair your trust in All Seasons Bangkok Siam and we are looking forward to welcoming you again soon.


Sincerely yours
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bangkok hotels

Orlando, Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 21 July 2012

Hotel - we were given a room on the 5th floor but with the next door building's wall as our view, not that it really mattered as we only wanted a bed for our backs. The room was neat, clean and tidy as is typical of accor hotels. The hotel is generally clean but the carpeting on the hallways is worn out and faded. Refurbishment is in the pipeline I hope.

Location - the hotel's location is ideal as it is along a thoroughfare so buses, taxis, and tuk-tuks abound in the area. You can easily go to any part of the city without any hassle except of course for the horrendous traffic that Bangkok is infamous for. It's also walking distance to the train and sky station as well as the Victory Monument. The Pratunam Market is also easily accessible. My friend and I walked to and from Pratunam market due to bad traffic. The MBK, Isetann and neighbouring malls are also readily accessible.

Food - the breakfast buffet in this accor hotel is by far the best I had seen compared to the buffets I've tried in accor hotels in Europe. All Seasons Bangkok's offering is lavish compared to its counterparts in Europe so if people are complaining I don't really understand. There is enough choice for everyone - mostly Asian food (noodles, rice, soups, a wide selection of fruits, etc.) which should be expected.

Service is okay, the staff are generally polite and accommodating. We arrived early and left our belongings with them to explore Bangkok while we waited for our room to be ready. They were very helpful with directions although they (staff at the main restaurant) struggled explaining in English. Overall, I would say it's good value for money and would recommend for those who are looking for a decent and affordable hotel in Bangkok.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cool_marvz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASVoices, Manager at Seasons Siam Hotel, responded to this review, 23 July 2012
Dear Sir

Thank you for taking the time to tell us about your experience at the All Seasons Bangkok Siam. We took note of your valuable comments.

We will continue our little efforts at every minutes ensuring our guests enjoy their stay and left Thailand with good memories. And eventually if our small efforts are appreciated by our guests, it is our real pressure and joyful moment.

I will share your comments with my team and encourage them.

Once again, my sincere thanks to your valuable time and look forward to opportunities to serve you.

Sincerely yours
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seasons Siam Hotel

Property: Seasons Siam Hotel
Address: 97 Rajaprarop Road | Makkasan,Rajthewee, Bangkok 10400, Thailand (Formerly The Seasons Bangkok Siam Hotel)
Region: Thailand > Bangkok
Amenities:
Business Centre with Internet Access Restaurant Room Service Suites
Hotel Style:
Ranked #728 of 1,157 Speciality Lodging in Bangkok
Price range (per night): ₹ 2,139 - ₹ 5,575
Hotel Class:3 star — Seasons Siam Hotel 3*
Number of rooms: 177
Official Description (provided by the hotel):
Here at Seasons Siam Hotel we aim to make your holidays as relaxing and as comfortable as possible. Combining charm with quality, we offer 177 stylish room which are contemporary yet comfortable. Our location is conveniently only forty minutes from the airport, near the Pratunam market, Suanpakkad Palace, Suansantipab Park and the Victory Monument BTS Skytrain station are only a five minute walk from the hotel. An oasis of calm within the bustle of bangkok, our hotel welcomes you with warmth and professionalism, as well as offering all modern facilities for your ease. ... more   less 
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Also Known As:
All Seasons Bangkok Siam Hotel Bangkok
Accor Bangkok Siam

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