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All reviewsnana bts stationgrand premier roomdegree barexecutive roomsky loungetop floorsmall poolcity viewtour desknight lifethe club loungerestaurants and barsbreakfast was excellentexcellent locationdecent sizespecial thanksfree upgrade
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Reviewed 26 November 2017 via mobile

Stayed at the Grand Swiss for two nights last week and really enjoyed our stay! Unfortunately we can't comment on the breakfast as we overslept the first night (that Jetlag!) and left super early the following day.

The hotel is in a great location, right by the BTS Nana with connections everywhere and surrounded by eateries and bars!

The room was spacious, the bed was so comfy and the bathroom bathroom was lovely too. Unfortunately we didn't get a nice view from our 8th floor room (had a car park next door) but I suppose it's the rooms higher up which will have city views. However, for the price we paid we absolutely can't complain and besides, Bangkok has too much to offer to stay in your room!

Loved having cocktails at their bar for happy hour - great views! (See photos!)

Stayed: November 2017, travelled as a couple
Thank BiancasWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidakarn K, General Manager at Grand Swiss Sukhumvit 11 by Compass Hospitality, responded to this reviewResponded 1 December 2017

Dear Valued Guest,

Thank you for taking the time to review us on TripAdvisor!

We are very pleased to know that you had a positive stay experience with us! Your feedback has been shared with our team and will encourage us to continue creating exceptional stay experiences for all our guests.

With reference to your comment about the room, we have put in record for your room preference and will try our best to assign the room that you prefer on your next visit.

Once again, thank you for the review and we hope to welcome you back to Grand Swiss Hotel in the not too distant future.

Sincerely yours,

Kidakarn Kakandee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2017 via mobile

This no frills hotel is reasonably priced (we paid around aud$100/nt) including daily buffet breakfast. It is a 2min walk to Nana train station (3stops from the large Siam Paragon designer shopping mall) and has some eateries close by.
The bed and pillows are great and the room adequately sized. There is a small pool serving snacks till around 6pm.
If you have trouble climbing stairs, then this hotel may not suit you as there are quite a few stairs- the lift takes you to the top floor (sky deck bar) but then you climb more stairs to actually reach the bar. And to get to the lift requires climbing a few stairs also.
We booked a private car tour of the death railway/river Kwai area through the hotel tour desk but was very disappointed with the guide - if she wasn't on her phone, she was asleep (literally!), so we learnt next to nothing. Lovely lady, but not a good guide- think her name was KoKo.
We would recommend this hotel if you needed to be in this area.

Stayed: November 2017, travelled with friends
Thank FammyL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidakarn K, General Manager at Grand Swiss Sukhumvit 11 by Compass Hospitality, responded to this reviewResponded 1 December 2017

Dear Valued Guest,


Thank you very much for taking the time to share your feedback.

Your comments are most valuable in helping us maintain a high level of service to guests and ensuring that your expectation are met each visit. Unfortunately you had expressed concerns about the private tour that was fail below expectations. Please rest assured that the tour desk manager has been briefed to look in to the comments made and that we will all do our best to improve in the needed areas.

Please accept our apology for any inconveniences caused. We hope to have the opportunity to demonstrate friendlier, more efficient services by having the opportunity to welcome you back to Grand Swiss Bangkok in the near future.


Sincerely yours,

Kidakarn Kakandee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2017

This was our third or forth time we have stayed here and each time we stay, the hotel gets better. Check in was quick and efficient as usual, our room was large, spotlessly clean and well presented. The bed extremely comfortable and the room was quiet. The buffet breakfast improves each time we stay. The egg cooking service was new since our last stay and preduced a great range of breakfast requirements. We will be back.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidakarn K, General Manager at Grand Swiss Sukhumvit 11 by Compass Hospitality, responded to this reviewResponded 24 November 2017

Dear Valued Guest,

Thank you for taking the time to review us on TripAdvisor!

We are very pleased to know that you had a positive stay experience with us! Your feedback has been shared with our team and will encourage us to continue creating exceptional stay experiences for all our guests.

Once again, thank you for the review and we hope to welcome you back to Grand Swiss Hotel in the not too distant future.

Sincerely yours,

Kidakarn Kakandee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2017 via mobile

Stayed here for 3 nights have previously stayed at this hotel and would highly recommend great location and rooms comfortable and very clean found staff very helpful and friendly and also has a out door pool area which we took average of after a busy day round Bangkok would definitely return keep up the good work

Stayed: November 2017, travelled as a couple
Thank Scenic370862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidakarn K, General Manager at Grand Swiss Sukhumvit 11 by Compass Hospitality, responded to this reviewResponded 16 November 2017

Dear Valued Guest,

Thank you for taking your taking your time to share your feedback. Your comments are most helpful in helping us to maintain a high level of service and in ensuring that your expectation are met. We are most pleased that you have been enjoying our service and facilities. Your kind comments have been passed on to all associates.

We certainly hope that your future plan to Bangkok include Grand Swiss Hotel where we will await to welcome you back with warm and gracious Thai hospitality.

Sincerely yours,

Kidakarn Kakandee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

We stay in this hotel for 4 days and 3 night. The room was good and clean. The breakfast was okey but needs to improved it, specially they need some egg station not we need to ordered to the staff. The problem in this hotel is lack of staff. We try to order in room dining but we need to wait the food like 1hour and when we ask the staff why our food is delay she said that thy need more staff.

Stayed: October 2017, travelled with friends
1  Thank MarizPantaleon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidakarn K, General Manager at Grand Swiss Sukhumvit 11 by Compass Hospitality, responded to this reviewResponded 13 November 2017

Dear MarizPantaleon,

Thank you for taking the time to share your experience while staying with us, Grand Swiss Hotel.

I am delighted to know that you had an enjoyable stay experience with us. Your kind comments will be shared with our team to serve as a motivation for us to continue striving for service excellence. Meanwhile, your comment regarding the breakfast and the order of room service have been noted and will be reviewed by all department heads concerned for the improvement immediately. Please accept our sincere apologies for the aspects that fell below your expectations.

We hope that there will be an opportunity to deliver a better and refreshed stay experience to you in future.

Best regards,

Kidakarn Kakandee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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