Have stayed here a handful of times before over a 20 year period and decided to stay over Christmas.
Whilst the lobby, gardens, view etc are undeniably beautiful, unfortunately the rooms are starting to look dated and there were a few let downs throughout the stay that I wouldn't expect from a Shangri La hotel.
Pros:
Service was fantastic and the waiters, waitresses, lifeguards, bartenders were very professional.
Outside room areas are beautiful
Good location (just don't travel in a taxi at rush hour!), otherwise you're better off walking.
Cons:
Ordered cocktails to the pool - we were charged the wrong amount and the glasses they were served in were awful. I get they need to be plastic but these looked like they were about 10 years old all scuffed etc.
Breakfast was chaotic to say the least. Had to eat in a separate area as it was too busy, it was more like a school canteen than a 5 star hotel breakfast.
Rooms starting to look dated, lack of things like usb ports, power outlets etc.More
- Free Wifi
- Free parking
- Visit hotel website