We feel so lucky to have been taken care of by the Shangri-La concierge during this stay. They helped us solve COVID testing problems, advised us on how to have the best dining experiences, arranged an amazing boat pick up and lunch for us, worked so hard to make sure we were comfortable and happy. They went above and beyond, like a kind and benevolent best friend. The location is also excellent, close to amazing coffee (Sarnie’s) and local food. We stayed in Sukhumvit in the past but will come back here. The gym is also great. We love the Shangri-La!

He did our 24hr quarantine here on 18th December 2021. We arrived into Bangkok around 8pm. Our pick up and transfer from the airport was perfect. On arrival our luggage was sanitised, we were given our PCR tests outside the hotel, quickly checked in and shown to our rooms (as there were 5 of us, in line with restrictions, we had to take 3 rooms). Each room was outstanding. Yes, perhaps it was more traditional than the main hotel, but WOW! Huge rooms, super comfy giant beds, small balcony overlooking river, sofas… after our long journey we couldn’t have asked for more. Room service was tasty. By 8am the following morning we had received our negative results and were transferred to the main hotel where we were able to get into our new rooms. Breakfast was amazing, pool area lovely.
Big shout out to the concierge who arranged restaurant reservations, taxis and private boat trips during our stay. We forgot a pair of shoes and the hotel mailed them to Phuket for us.
I would return here in a heartbeat and would 100% recommend. Thank you Shangri-la!

I had an excellent Test & Go experience at the ShangriLa Bangkok. I paid a little more for their Test & Go package than I could have at most other hotels, but the extremely efficient experience was so worth it. Their staff is top notch. The staff responded to email correspondence promptly. I had a private driver waiting for me on arrival at BKK and the hotel vehicle had plexi-glass between the driver and the rest of the van. Having a private driver was important to me (under the Test & Go program, one must take hotel arranged transportation). My plane arrived at 11pm and I arrived at the hotel just before midnight. As I exited the vehicle at the entrance of the wing of the hotel dedicated to "quarantine" guests only, my COVID test was taken immediately curbside by a nurse. I might add that both a nasopharyngeal (nose) & throat swab are taken. Two minutes and I was done! I checked into my room at the front desk and was escorted up to my room with my luggage. My room and bath were both very spacious and had everything that one could need. That said, they were quite dated and could do with "a breath of fresh air". The room was missing convenient bedside access for a phone charger without having to move furniture to access an electric socket. The riverside balcony was nice to have, however, there were no screens on the balcony doors. Room service is limited hours only; no 24 hour room service vailable. The hotel gives you only 2 options for breakfast time, I think it is either 8 or 9am. I had no choice of breakfast. A tray was put outside of my room on a table at the designated time. I was notified by the doorbell. I received a very disappointing Western style breakfast (complete with beans). To be fair there was a very nice plate of local fruit included. I would have so liked to have had an Asian breakfast option. About 10 am I received a call with my negative test results and was told that I could check out whenever I was ready. The elevators are locked and you aren't given a room key, so you need to call the front desk and wait for someone to escort you down if you want to leave for a while, once you are given the all clear. In summary, the ShangriLa staff members were very professional and treated me very kindly. I felt in very good hands during my experience at the Bangkok ShangriLa. I should add that the hotel is in a very interesting riverside neighborhood. There are many interesting places to explore nearby once you get off of the beaten path... (I stay around here often when in Bangkok).
I highly recommend ShangriLa Bangkok for its efficent and well managed Test & Go experience.