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Reviews (12,178)
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Traveller rating
9,340
2,018
493
198
129
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Reviewed 28 November 2021

I live in Bangkok and a member of the amazing Health Club at Shangri-La hotel. The hotel lobby has a Christmas tree made entirely from fallen leaves which provide both bronge and red colours. Not only festive but a very clever way to recycle and use a sustainable and green source (without having to rely on plastic trees). So well done Shangri-La management for doing their bit to save the planet..
J N STACHIN

Date of stay: November 2021
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Stachin J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Communications SLBK, Other at Shangri-La Bangkok, responded to this reviewResponded 1 December 2021

Dear Stachin J,

Thank you for sharing your kind compliments on our Christmas tree in the hotel's lobby.

At Shangri-La, we are committed to doing our part to protect the planet as well as our communities.
Thank you for your kind patronage and for being our regular. We look forward to welcoming you back to our riverside sanctuary.


Yours sincerely,

Joanne Chung
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2021

If you want to get to know Thailand from its classic, best side, then check in here. Brutal good view of the river. Fantastic pool, great hotel complex. The Thai-kitchen is excellent. The staff is very friendly.

Room tip: Ask for the Shangri-La Wing
Date of stay: November 2021
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank 181andreash
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Communications SLBK, Other at Shangri-La Bangkok, responded to this reviewResponded 1 December 2021

Dear 181andreash,


Thank you for your kind words for us on TripAdvisor.

We are delighted to learn that you have a magical stay with us and that our service impressed you. We promise to continue to enhance our Shangri-La standards of service so that your next visit will be another pleasant and memorable one.

We hope to welcome you back in the near future.

Yours sincerely,

Joanne Chung
Director of Sales & Marketing

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Reviewed 21 November 2021 via mobile

We booked the room on the most busiest night of Loy Kratong and could be able to upgrade our room (based on our request) to the deluxe corner with balcony where we could enjoy the most spectacular view of fire works along the Chao Praya River. All hotel staffs that i have met at concierge, front desk and in-house dinning also very friendly and helpful, especially Khun Boum and Khun Natty. Making our moment at your hotel is the most memorable day of the year. Thank you very much

Date of stay: November 2021
Trip type: Travelled with family
Thank thunk2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Communications SLBK, Other at Shangri-La Bangkok, responded to this reviewResponded 1 December 2021

Dear thunk2021,

Thank you for visiting Shangri-La Bangkok recently.

It was always nice to learn from guests' satisfaction. The team and I extremely appreciate your compliments to Khun Boum and Khun Natty. I will personally extend my gratitude towards their great efforts made.

Again, thank you for your kind words and we are looking forward to your return in the not too distant future.


Yours sincerely,

Joanne Chung
Director of Sales & Marketing

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Reviewed 20 November 2021 via mobile

Staycation Package on Loy Krathong day. Nice view from the room that can see fireworks. Room is comfortable and clean. Excellent service. Good food with 5 stars service. Breakfast at next 2 cafe is great with food and river view. Shang Palace is great for Dim Sum and a la crate menu. Lobby lounge is great place for the afternoon tea. Recommend this hotel for staycation in Bangkok

Date of stay: November 2021
Trip type: Travelled with friends
1  Thank Oudyoudy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Communications SLBK, Other at Shangri-La Bangkok, responded to this reviewResponded 1 December 2021

Dear Oudyoudy,


Thank you very much for sharing your kind review on TripAdvisor. We are delighted to learn that you had a magical experience during your recent stay with us and our heart-warming hospitality impressed you.

We look forward to welcoming you back for another memorable experience in our property in the future.



Yours sincerely,

Joanne Chung
Director of Sales & Marketing

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Reviewed 20 November 2021 via mobile

We stayed for 1 night just to see the firework on Loy Krathong day. The staff everywhere from the concierge, reception, Next2, health club, Chinese restaurant to the lobby lounge were very pleasant with great service mind. The firework of Shangri La and nearby hotels are wonderful. Breakfast is good spread and quality. We stayed in Executive River View room which the view is to the left of the hotel (Asiatique side). While the view is lovely , i think the room from the other end of the building (icon siam side) maybe a bit more impressive.

Date of stay: November 2021
Trip type: Travelled with family
Thank 135katem
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Communications SLBK, Other at Shangri-La Bangkok, responded to this reviewResponded 1 December 2021

Dear 135katem,

Please allow me to thank you for taking the time to write this beautiful review of your extraordinary experience at Shangri-La Bangkok.

Knowing that we have reached our goal of exceeding your expectations and your kind words mean the world to us, as well as the fact that you have appreciated the Shangri-La standards of service that we create straight from our hearts.

Thank you for placing your trust in Shangri-La, we are very much looking forward to welcoming you in the future.


Yours sincerely,

Joanne Chung
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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