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5,161
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Reviewed 9 August 2017 via mobile

We were very much looking forward to staying in a club room at the Lebua but ended up being very disappointed.
We arrived just before 6pm on a Friday evening having taken over 90 minutes to get there from the airport. We used the hotel limo service and were greet by a member of staff who took us straight to our club room. When we asked for a drink first we were told there would be water in the room and the club room was now closed and no longer serving drinks.
After we had checked in ( our room was very nice and on the 52nd floor - the same level as the club room) we were told it was a holly weekend and that drinks would not be served in the cocktail hour on Saturday and Sunday but, "luckily" we would be able to enjoy the cocktail hour in the club room on our last evening.
We ended up paying £40 for two glasses of wine in the bar on the 10th because the famous sky bar was closed due to the weather being so bad.
I will not bore you with the many annoying little things that continued to plague us during our stay at the Lebua but there really seemed to be an attitude of "no" now what's the question!
This was a special trip to celebrate my wife's special birthday and took the shine off our stay in Bangkok. Having said that we did enjoy the lovely people, the great restaurants and lovely street food in Bangkok - as we have on a number of occasions - but next time we will stay at a hotel that makes us feel welcome.

Stayed: July 2017, travelled as a couple
2  Thank 2013elliotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piangduan, General Manager at lebua at State Tower, responded to this reviewResponded 14 August 2017

Dear 2013elliotts,

Thank you for staying with us and thanks for your valuable feedback. We apologies that your experience wasn't as smooth as expected during the Public holiday Dry days. Your feedback has been shared with our team to prevent similar issues to occur in the future.

We do hope you had a better experience in other areas of the hotel. Should you plan to come over to Bangkok again, we do hope you will allow us a second chance to look after you.

best regards,
Piangduan L.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

Lebua remains for me the best hotel to stay in Bangkok. I stayed here for work and for holidays with my family.
Many of my friends followed and enjoyed their holidays and business trips as well.
The location is perfect. Nearby the river and the skytrain.
The hotel is a combination between trendy and traditional Bangkok.
The rooms are nice and spacious. The view on the river is beautiful.

Service is overwhelming.
The restaurants are great and the skybar is one of the most beautiful rooftop bars.

Stayed: August 2017, travelled with family
Thank HansC715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piangduan, General Manager at lebua at State Tower, responded to this reviewResponded 10 August 2017

Thank you so much for your wonderful comment. We were delighted to have you here.

We hope that you had a memorable stay with us. We look forward to welcome you back to stay with us again for your next visit in Bangkok

Best regards
Piangduan L.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

We only stayed at this hotel for one night before travelling but we wish we'd have stayed longer.
The views from the balconies are incredible and our room was very clean and comfortable, with lots of little extras.
The staff were very helpful and friendly throughout our stay. They let us use their shower and spa facilities the evening after our check out.
I would definitely recommend staying here.

Stayed: August 2017, travelled as a couple
Thank EmMitch92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piangduan, General Manager at lebua at State Tower, responded to this reviewResponded 10 August 2017

Thank you so much for your email. We were delighted to have you here with us.

We hope you had a memorable stay with us and looking forward to welcome you back to stay with us again

Best regards
Piangduan L

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

This trip is to celebrate my girlfriend's birthday and Lebua at State Tower give us a big surprise! They upgrade our room to a much more bigger suite with wonderful city view. Everything at Lebua is wonderful!

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank IKK524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piangduan, General Manager at lebua at State Tower, responded to this reviewResponded 10 August 2017

Thank you so much for your wonderful comment. We were delighted to have you here.
We hope that you had a memorable stay with us.

Looking forward to welcome you back to stay with us again

Best regards
Piangduan L.

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Reviewed 7 August 2017 via mobile

3rd time I have visited Lebua over last six years. Location still OK, service personnel still OK, breakfast still OK. However...rooms definately need refinement. Old smelly carpets and furniture. Also all plumbing and surrounding of swimmingpool is outdated and needs to be renewed. This is not a 4 star hotel in it's current state.

Stayed: August 2017, travelled with family
1  Thank Theo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piangduan, General Manager at lebua at State Tower, responded to this reviewResponded 14 August 2017

Dear Theo K,

Thank you for staying with us and thanks for your valuable feedback. We apologies that your experience wasn't as smooth as expected. Your feedback has been shared with our team to prevent similar issues to occur in the future.

We do hope you had a better experience in other areas of the hotel. Should you plan to come over to Bangkok again, we do hope you will allow us a second chance to look after you.

best regards,
Piangduan L.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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