We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Double Charged”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Novotel Bangkok on Siam Square
Ranked #180 of 859 Hotels in Bangkok
Certificate of Excellence
Baguio, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Double Charged”
Reviewed 12 September 2012

The stay at the hotel was generally okay, but there was a problem with the payment during check out. I booked the reservation via internet and i read that it was fully paid already. Upon check out though they said that i haven't paid a cent of our reservation so we had to pay for the stay, when i came back to the philippines i found out that they charged the payment after i left Bangkok, I'm not happy with that.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank laogemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this review, 21 September 2012
Dear laogemma,
Thank you for taking the time to share your experience with us. I would like to express my apology for any inconvenience you experienced during your stay. After thorough investigation, I assure you that you were charged only upon checkout. If you have an evidence to prove duplication, please kindly share it with us so that we can clarify any further doubt. We hope to welcome you again soon.
Kind Regards,
Manuel Reymondin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

3,971 reviews from our community

Traveller rating
    1,296
    1,828
    611
    153
    83
See reviews for
1,288
1,056
323
531
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (474)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
sydney
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 11 September 2012

Well we only have 3 months to go and we are back to our favourite hotel .
it is now september and we are on our way to hawai and cruise back to Australia.
But we have aslo booked for thwe novotel siam in december and be spoiled by the staff and management.
These people make your holiday.
when i read people who conplain. about the hotel, they should do like when they are at home and tell the staff your propblem nicely ,this way you are treated the same way.
imagine talking rudely to your wife ,and see what she would say.
I have stayed in this hotel over the years total 24 weeks ,and still rate this place all around as the best.It is convenient and quiet and close to transport etc.
jm Australia

Room Tip: be nice to the staff ,and they will be nice to you.If you get a high room ,good views
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jixM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this review, 21 September 2012
Dear jixM,
I am pleased to read that you appreciated our assistance and enjoyed your stay with us once again. It is always encouraging for us to learn that our guests are satisfied with our services. We value your continuous support and graciously look forward to welcoming you again in December.
Kind Regards,
Manuel Reymondin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 September 2012

Specious rooms with comfortable beds with nice city views. The best thing is the location, just few minutes away from MBK & Siam Paragon shopping malls plus many other great shops. Good food and don’t miss the swimming pool.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Isa_bhr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this review, 21 September 2012
Dear Isa_bhr,
Thank you for taking the time to let us know about your enjoyable experience in our hotel and are pleased that we could cater for your need in every way. We look forward to welcoming you again and for the opportunity to provide you with another comfortable sleep in the heart of Bangkok.
Kind Regards,
Manuel Reymondin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 10 September 2012

Very well situated and close to BTS and just 2 train stops to connect to the airport express. Also near to good shopping and eating places.
Frint desk and housekeeping service staff was very helpful and always had a smile.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this review, 12 September 2012
Dear Accorhotels.com traveler,
Thank you for your concise and kind review towards our hotel. We are glad to note that you had a pleasant stay and look forward to your next stay.
Kind Regards,
Manuel Reymondin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 September 2012

The hotel is great, the staffs are friendly and helpful. it is a very good location to stay if you want shopping. the breakfast is great but if you have start for few days, you will said why the breakfast still the same. may be the hotel can have 3 difference set of menu.
I will come again.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kennytohchoonhua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QMR, Resident Manager at Novotel Bangkok on Siam Square, responded to this review, 12 September 2012
Dear Accorhotels.com traveler,
We are pleased to read that our hospitality services, location and breakfast met your satisfaction; despite you felt our breakfast menu had little differemntiation day to day; in this regard we try to add variety in the buffet spread through a rotation of dishes; however we must maintain our the standards of the Novotel brand with particular breakfast menus having to appear every morning without variation. Thank you for your feedback and observation which serves us an opportunity to improve and offer greater flexibility within the standards. We sincerely look forward to your return.
Kind Regards,
Manuel Reymondin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bangkok hotels
Siam
Novotel Bangkok Platinum Pratunam
Siam
Mercure Bangkok Siam
Mercure Bangkok Siam
#98 of 859 in Bangkok
4.5 of 5 bubbles 2,015 reviews
Siam
Pathumwan Princess Hotel
Pathumwan Princess Hotel
#55 of 859 in Bangkok
4.5 of 5 bubbles 5,063 reviews
Show Prices
Show Prices
Show Prices
Siam
Centara Grand at CentralWorld
Siam
Holiday Inn Express Bangkok Siam
Show Prices
Show Prices
Show Prices

Been to Novotel Bangkok on Siam Square? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Novotel Bangkok on Siam Square

Property: Novotel Bangkok on Siam Square
Address: 392/44 Siam Square Soi 6, Bangkok 10330, Thailand
Phone Number:
Region: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#79 Spa Hotel in Bangkok
#107 Family Hotel in Bangkok
#130 Romantic Hotel in Bangkok
#131 Business Hotel in Bangkok
#146 Luxury Hotel in Bangkok
Price range (per night): ₹ 5,748 - ₹ 9,107
Hotel Class:4 star — Novotel Bangkok on Siam Square 4*
Number of rooms: 429
Official Description (provided by the hotel):
The Novotel Bangkok on Siam Square is a 4 star hotel in the vibrant centre of Bangkok. With 423 well appointed rooms, this is the perfect destination for both business trips and holidays. Guests can relax by our pool, in one of our 5 bars, or be temptedby the delicious choices available in our 3 restaurants, while our conference facilities are perfect for meetings and functions. Close to transport, entertainment and shopping, the hotel is ideally located. Parking is available for your convenience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Prestigia, Agoda, Expedia, ACCOR, Ctrip TA and HotelQuickly so you can book your Novotel Bangkok on Siam Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Bangkok On Siam Square Hotel Bangkok
Accor Bangkok On Siam Square
Bangkok Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing